- Geisinger (Danville, PA)
- Job Summary The successful candidate will have work force management ( WFM ) experience and experience with real-time analysis (RTA). Other necessary skills/experience ... operational and financial benefits and impacts of scenarios while ensuring execution to meet/exceed service level standards and efficient utilization of resources.… more
- Intuit (San Diego, CA)
- …+ Strong knowledge of contact center infrastructure, including queue management systems, WFM , telephony systems, and CRM. + Experience in managing contact center ... incident management teams. + Managing the operations' strategy and execution , including queue monitoring, skilling, and routing configurations, schedule escalations,… more