- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support . + Create, modify and/or delete user accounts per Terracon ... A+ certification **Exemption:** Non-exempt **Requisition ID:** 27938BR **Posting Title:** IT Service Desk Support Staff I **Employment Type:** Regular, Full… more
- Koniag Government Services (Albuquerque, NM)
- **Kadiak** **Job ID 24200061** Kadiak, a Koniag Government Services company, is hiring a Service Desk Support Specialist to support our Federal client in ... three weeks paid time off, and more. **Position Overview:** Service Desk Support Specialist performs...problems immediately, while more complex problems are elevated to senior or supervisory personnel. + Perform tests during application… more
- General Dynamics Information Technology (North Liberty, NC)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI ... required** Transform technology into opportunity as a **Help Desk Support Service Specialist -...field of expertise. + Escalates more complex problems to Senior Level. + Provides first contact and incident resolution… more
- NuAxis Innovations (Reston, VA)
- **Help Desk Support Service Specialist - Senior ** Location **Reston, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... We are currently seeking a talented and motivated **Help Desk Support Service Specialist - Senior ** for a Full-Time position. **Key Responsibilities:** +… more
- Janus Henderson Investors (Denver, CO)
- …snacks and all employee Happy Hours Must have skills + 3+ years in an IT Service Desk support role + Knowledge of Windows 10/11 and Office 365 applications + ... EMEA, APAC) + Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling complex issues / problems + Escalation point and liaison… more
- Nexagen Networks Inc (Rock Island, IL)
- …server, mainframe applications and hardware. Handles problems. that the first-tier of help desk support is unable to resolve. May interact with network services, ... Contract and has an immediate opening for IT Help Desk Job Location: Rock Island, IL Job Clearance: Must...software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Tier 1 Help Desk Support Services Specialist** ... Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and… more
- ASM Research, An Accenture Federal Services Company (Fayetteville, NC)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... and tracking and follow up of all incidents. Provides first level support for resolution of customers' incidents. Combines demonstrated technical qualities with… more
- Trinity Health (Newtown Square, PA)
- …their issue during first contact, may request assistance from Senior IS Service Desk Support . Resolves problems for various applications, password ... in the use of computers in order to provide initial system telephone support service . Experience in utilizing a call-tracking tool is desired. + Basic knowledge… more
- Beth Israel Lahey Health (Charlestown, MA)
- …identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support . (essential) 4. Diagnose and ... areas. On a day-to-day basis, the Service Desk Analyst ensures proper operation and support ...related work experience required in 2 plus years of Service Desk /IT Support experience supporting… more
- L3Harris (Dulles, VA)
- …(interim, or ability to obtain within 30 days of employment). Preferred Additional Skills: + Service Desk or customer phone support or prior phone sales ... Job Title: Sr Assoc, Tier 1 HelpDesk Support -Engineering...on-site full time. As an essential member of the Service Desk team, individual will engage customers… more
- Randstad US (Minneapolis, MN)
- senior it service desk specialist. +...escalation and support for other members of the Service Desk for advanced technical issues and requests. ... is required. + 3+ experience in an IT related support role in service desk ...a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based… more
- Insight Global (New Orleans, LA)
- Job Description Insight Global is looking for a Service Desk Specialist to support their Federal client in a 24x7 environment. This person should be ... and resolving level 1 tickets while maintaining good customer service skills to support their customer. This...week, and flexible on hours. - 3+ years of service desk experience null We are a… more
- General Dynamics Information Technology (Arlington, VA)
- …documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and ... this role. You will be interfacing with users and senior staff. Therefore, you should be articulate in your...of a team that supports and operates a 24x7x365 Service Desk . + Ability to support… more
- Chenega Corporation (Hanscom AFB, MA)
- …data visualization environment. The **Mid-Level Help Desk Technician** provides on-site Help Desk service support and fulfills incoming Service ... **Req ID:** 31009 **Summary** **Mid-Level Help Desk Technician** **Hanscom AFB, MA** Are you ready...core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join… more
- Montana State University (Bozeman, MT)
- …or equivalent certifications. + Knowledge of SolarWinds Web Help Desk . + IT Service Desk support . The Successful Candidate Will + Demonstrate excellent ... technical leadership and advanced support to IT Service Analysts ( Service Desk ), monitor...effective and efficient. Under the direction and guidance of senior IT staff, the Computer Support Specialist… more
- ChenMed (Miami Gardens, FL)
- …and we need great people to join our team. The Associate IT Service Desk Technician is responsible for providing support for a wide range of technical issues ... Desk team, the IT Service Desk Technician works closely with senior team...forms of support documentation. The **Associate IT Service Desk Technician** is responsible for providing… more
- City and County of San Francisco (San Francisco, CA)
- …(ensuring said entitlements are not exceeded) and hardware inventory tracking, and perform service Desk phone support as needed + Perform related ... service request and communicating with the customer. The Senior Desktop Support Lead provides complex technical...actions taken in Service Now. Additionally, the Sr . Desktop Support Lead provides supervision to… more
- TEKsystems (New York, NY)
- …* Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support . Coordinate with Service Desk for advanced support , if ... Description: Summary: The AV Technical Support Specialist is responsible for providing technical hardware...applications to appropriate department. * Respond to and resolve Service Desk calls as escalated, including working… more
- M. C. Dean (Washington, DC)
- …School Diploma. + Minimum 4 years of experience with IT help desk or service desk support . + Strong organization and communication skills. + Experience ... compilation of lessons learned repository, generated out of AARs. + Support service interruption notification process (eg, outage, degradation, situational… more