- Dunhill Professional Search (Washington, DC)
- …ITIL fundamentals around work scope and workflow in support of these normal service desk support. Help in defining the operational metrics used to track and ... and compiling the assessment of Service Management / Service Desk support required to provide both Request and Incident...support as a component.Excellent communication skills in working with technical and non- technical staff and the ability… more
- Dunhill Professional Search (Washington, DC)
- …user issues, and identify new features and enhancements and interacting with enterprise help desk staff as required to provide training, troubleshooting, and ... focal point for application development and infrastructure sustainment teams to resolve technical issues with new or existing technologies and how they are… more
- Dunhill Professional Search (Springfield, VA)
- …required.Minimum Qualifications:0-2 years Personal Computer experience including customer support or Help Desk .0-2 years of customer service or public relations ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- Mindbank Consulting Group has anticipated needs for Tier I Help Desk Technicians to support a Navy client in Arlington, Virginia . Candidates must have an active ... have detailed knowledge of IT service management (ITSM) and help desk tools. Will assist in administrative...Helpdesk Technician Qualifications: Please make sure your resume includes technical details about your professional experience. An… more
- Dexian - DISYS (Chantilly, VA)
- …SKILLS:Six (6) + years' experience in supporting enterprise level PCs as an IT Desktop ( Desk -Side) or Help Desk Technician.Able to support systems on both ... cable plant consisting of MDF, MPOE, and building terminals (IDF).Providing technical expertise in Unified Communications technologies including telephony, H.323 or… more
- CohnReznick LLP (Baltimore, MD)
- …WSS where applicable. Ability to create connections to external data sources (eg, help desk ticketing system, knowledge base) using SQL and display information ... grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and… more
- General Dynamics Information Technology (Beltsville, MD)
- …you'll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support ... facility in Beltsville, MD. At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional supporting DoS, you will be trusted to… more
- General Dynamics Information Technology (Arlington, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,Remedy Help Desk , Technical Support **Certifications:** CompTIA - ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist** with GDIT. A career...DESK SPECIALIST WILL** **MAKE AN IMPACT:** + Provide technical assistance to computer users. + Answer questions or… more
- General Dynamics Information Technology (Newington, VA)
- …Able to Obtain:** Top Secret/SCI **Job Family:** Help Desk **Skills:** Customer Follow-Ups,Remote Support,Standard Operating Procedure (SOP), Technical ... is smarter. Our work depends on Help Desk Technician joining our team to provide technical...team dedicated to helping you own your career + Professional growth opportunities including paid education and certifications +… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Support,Troubleshooting ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- NuAxis Innovations (Reston, VA)
- …of identification, including timeframes and escalation details. **Qualifications:** + 3-5 years of professional experience in a help desk support role. + ... **Intermediate Help Desk Support Specialist** Location **Reston,...as needed. + Assist in maintaining and updating service desk technical reference information, support communications, and… more
- Indigo IT, LLC (Washington, DC)
- … Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service ... Help Desk Specialist Washington, DC SUMMARY:...all customer issues and queries. Uses listening, communications, and technical skills to meet customer requests and resolve customer… more
- Epsilon, Inc (Quantico, VA)
- …not meet the aforementioned conditions. + Must have 1 year of demonstrated help desk , desk side or similar technical support experience. + DOD 8570 IAT ... ** Help Desk Technician I** **Who is...set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive… more
- EMCOR Group (Dulles, VA)
- … support to all computer users employed by the Dulles branch office. + First line of technical support for all Help Desk calls. + Track and enter all ... **Description** **Essential Duties and Responsibilities:** The responsibilities of the Help Desk Administrator include, but are not limited to, the below. **… more
- NuAxis Innovations (Reston, VA)
- …timely and effective resolution to technical issues. + Mentor and coach junior help desk staff, providing guidance, training, and support to enhance their ... ** Help Desk Support Service Specialist - Senior** Location...technical skills and customer service capabilities. + Take ownership of escalated… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …more team members and monitor performance + Two (2) years demonstrated Help Desk experience + Bachelor's degree in a Technical , Math, or Business discipline ... We are currently looking to hire an experienced Help Desk Specialist to provide 24x7...individuals, and we support and encourage them in their professional growth and personal happiness. We sincerely value every… more
- TAD PGS, Inc. (Laurel, MD)
- TAD PGS, INC. Is currently seeking experienced IT Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...at least 4 years related Tier 2 Enterprise IT Technical support experience + Possess a Bachelor 's degree… more
- General Dynamics Information Technology (Arlington, VA)
- …**Required Experience** : 3+ years of related experience on Service Desk + **Required Technical Skills** : IT experience supporting Help / Service Desk + ... Level Must Be Able to Obtain:** Secret **Job Family:** Help Desk **Skills:** Customer Service, Help ...differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional … more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite Responsibilities: + ... Answer calls coming into the Tier 1 Help Desk by the third ring. +...all VIP calls are responded to immediately. + Develop professional working relationship with customer to better understand business… more
