- City of New York (New York, NY)
- …Technology (BIT) seeks to hire one ( 1 ) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the ... remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to...patches on workstations, laptops and thin clients. Handle escalated customer support issues efficiently keeping customer… more
- CyrusOne (Totowa, NJ)
- Responds to incoming customer inquiries via phone, email and webmail within a defined timeframe. Supports initial communication and escalation to a Tier1 resource. ... Monitors infrastructure, alarm panels, network and customer hardware and adheres to procedures as defined. Daily...+ 2pm - 2am + Weekly rotation + Week 1 : Thursday, Friday Saturday, Sunday + Week 2: Friday,… more
- Royal Communications Consultants Inc (New York, NY)
- …Essential Duties and Responsibilities + Provide Tier 1 (and some Tier 2) desktop technical assistance support and analysis for incoming requests through ... SERVICE DESK SPECIALIST The Service Desk Specialist provides day-to-day technical support to internal customers. This position requires a highly motivated problem… more
- City of New York (New York, NY)
- …including programs and services focused on food and nutrition, anti-tobacco support , chronic disease prevention, HIV/AIDS treatment, family and child health, ... a recently completed strategic planning process emerging from the COVID-19 emergency, are: 1 ) To re-envision how the Health Department prepares for and responds to… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …DCS for New York and global sites. Provide first-line troubleshooting and tier -one physical security technology support , including diagnosing and repairing ... of system policies to adhere with departmental policies and standards in conjunction with tier two level support from Technical Operations and Support within… more
- City of New York (New York, NY)
- …Under the direction of the Unit Supervisor of the Shelter Operations and Support Services Unit, with some latitude for independent initiative and judgment, the ... programs with approximately 3,000 beds and units. The Shelter Occupancy and Support Services Unit uses the Shelter Occupancy Referral Tracking System (SORTS), a… more
- Amazon (New York, NY)
- …well as evolving AWS services and other technologies to create a friction free customer experience. Your tier -one services will have highest standards and be ... for millions of applicants and future Amazonians. Amazon has 1 .2M employees worldwide with plans for continued growth. Here,...Once a month, be part of on-call rotation to support any customer impacting incidents. Team has… more
- GAF (Parsippany, NJ)
- …compensation, and offboarding + Responsible for Tier 2 or 3 resolutions with backup support of Tier 1 cases from both general employee population as well ... your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading… more
- Gilead Sciences, Inc. (Parsippany, NJ)
- …Operations (GCO) organization. **Key Responsibilities:** In this role, you'll be responsible for leading Tier 1 Congresses, as well as ex-US Global Tier 2 ... for our customers + Lead a team of congress planners who would support Congress activity; working closely with cross-functional and agency partners to allow for… more
- Broadridge Financial Solutions (New York, NY)
- …and Lesbian, Gay, Bisexual, Transgender-Owned (LGBT). + Mature and coordinate the Tier 1 program. In collaboration with internal stakeholders, establish and ... expand the Tier 2 program. Promote and ensure compliance with customer contracts as well as collaborate internally to develop supplier diversity spend goals that… more
- Link Solutions Inc (Picatinny Arsenal, NJ)
- …reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure ... Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values… more
- City of New York (New York, NY)
- …Support Systems - OCSS WEB. The portal has many applications that manage Customer Service tracking for child support related cases, Automated mailing of ... is DSS's technology services organization. Its mission is to support the daily, emergent, and long-term needs of both...Office of Development Services Systems is recruiting for one ( 1 ) Computer Specialist (SW) III, to function as a… more
- TD Bank (New York, NY)
- …for complex issues at all levels + Leads Change Management work for Tier 1 programs/projects **Education & Experience:** + Undergraduate degree + Relevant ... impact; typically oversees standards, controls and operating methods that can support significant business transformation impact / benefits realization + Requires… more
- S&P Global (New York, NY)
- …under federal law. 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202. 1 - Middle Professional Tier I (EEO Job Group), SWP Priority ... building clear and consistent messaging that is focused on customer workflow and delivering this to market through robust,...towards common goals. The Marketing Manager will provide critical support to the Associate Director in the development of… more
- GovCIO (New York, NY)
- …and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: + Provides ... hiring for an IT Service Technician to provide onsite support for our federal customer . This position...+ Assists users with mobile communication devices. + Provides tier 2 support , including but not limited… more
- Alaka'ina Foundation Family of Companies (Dover, NJ)
- …CITIZENSHIP AND CLEARANCE: + Must be a US Citizen + Must be able to pass a Tier 1 Background Check The Alaka`ina Foundation Family of Companies (FOCs) is a ... (FOCs) has a potential need for a STEM Program Administrative Coordinator to support our government customer located at Picatinny Arsenal, NJ. This position… more
- SHI (Somerset, NJ)
- …meeting or exceeding monthly/quarterly production quotas. + Scheduling and leading customer meetings, striving toprovidea top- tier customer experience. ... and municipal bodies. You will gain a comprehensive understanding of the customer 's objectives by leveraging an outcome-oriented sales approach. Your role will be… more
- SHI (Somerset, NJ)
- …models and metrics, covering a range of vendors, including a minimum of three Tier 1 software publishers: Oracle, IBM, Microsoft, SAP, Adobe, VMware, Micro ... their Software and Hardware Environment. The position will be customer facing to lead, influence and guide SHI customers...by SHI. Additionally the ITAM Principle Consultant will periodically support internal projects set by the Director of ITAM… more
- Quantexa (New York, NY)
- …the insurance industry. + Recent proven experience working for or working with Tier 1 multi-line insurance carriers across both retail and commercial lines ... make our future. At Quantexa, you'll experience autonomy and support in equal measures allowing you to form a...which will drive business growth, trusted risk management and customer centricity across the industry for our clients and… more
- SMBC (New York, NY)
- SMBC Group is a top- tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, ... performing monthly GL account and process reconciliations, assisting with customer billing and customer payment applications in...for Accounting and Tax, or Accounting and Tax Manager. 1 . Review loan and lease transactions in SMFL, ensure… more