- Service Source (Newport News, VA)
- …variety of help desk services including tier 0 administrative work and tier 1 customer contact support . + Provide effective customer support ... technical advice, trouble analysis, problem resolution, general information, systems support , courseware access, customer records maintenance, data...telephonic and web-based tier 0 administrative and tier 1 help desk support .… more
- Johns Hopkins University (Baltimore, MD)
- …3 customer support for tools and platforms and generating documentation to enable Tier 1 customer support by other groups. _The solutions and ... gathering, and overall clinical education. The solutions we design, build, and support are critical to our healthcare and research operations. **Specific Duties &… more
- Huntington Ingalls Industries (Aberdeen Proving Ground, MD)
- …Desk Specialist for the PACER Service Center. The successful candidate will be responsible for providing Tier 1 customer support for end users using a ... Responsibilities + Initial assessment, triage, research, and resolution of the customer 's issue. + Work effectively with customers to satisfactorily resolve their… more
- University of Washington (Seattle, WA)
- …travel forms and contracts as needed. + Processes employee reimbursement requests and travel reimbursements. Tier 1 Customer Support - 10% + Assists ... allocations. The role collaborates closely with the School of Medicine Financial Support Services who serves as SMC's primary finance administrator. The Specialist… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Deputy Tier 1 Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... Local * * * CACI is seeking a Deputy Tier 1 Manager (NOSC) to join our...of systems and requests are implemented for optimal uptime, customer service, and support to meet/exceed service… more
- Proven IT (Duluth, GA)
- …and ongoing technical maintenance and trouble-shooting support . This is the basic level of customer support . The Tier I Engineer is a generalist with a ... Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+30096)...not required to understand the inner workings. RESPONSIBILITIES + Tier I aids support to the Proven… more
- CACI International (Washington, DC)
- …of Travel: Local * * * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365 enterprise operations center. Analysts ... Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information...and Citrix + Promptly assign unresolved incidents to higher Tier support or internet service providers to… more
- L3Harris (Dulles, VA)
- Job Title: Sr Assoc, Tier 1 HelpDesk Support -Engineering Services Job Code: 8942 Job Location : Dulles, VA Job Description : Sr Associate will be responsible ... for Tier I support for external US DoD,...customer , communicating end user change requests or recurring support issue trends to the program. Essential Functions: +… more
- ManTech (Herndon, VA)
- …include but are not limited to:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical ... for advancement. ManTech is seeking a motivated, career and customer -oriented ** Tier 1 Network &...support activities + Provide, maintain, and continuously improve Tier 1 processes and SOPs + … more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer -oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** to join ... or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support , Asset Management, Training Team,… more
- CACI International (Arlington, VA)
- …ensuring that new services incorporated in the TOC received a standardized onboarding approach for Tier 1 & 2 service support . Candidates will be responsible ... IT Operations Manager ( Tier 1 / Tier ...IT Operations Manager ( Tier 1 / Tier 2) Job Category:...our Arlington, Virginia office.** **More About the Role:** + Support and engage with the DHS HQ customer… more
- Grifols Shared Services North America, Inc (Research Triangle Park, NC)
- …Support ) Team has the primary responsibility of providing the highest quality service and support ( tier 1 ) to Grifols customers via phone. TSS will ... Up to 20% travel required for training, group meetings and general customer support . **Additional Responsibilities:** Constantly improves and seeks excellence in… more
- U-Haul (Phoenix, AZ)
- …our Midtown Campus in Phoenix, AZ. Position Overview: Under the direction of the Manager, Tier 1 Application Support are responsible for providing support ... looking for a role that challenges you to provide customer service and technical product support to...a day, typing and reading. Requirements: + At least 1 to 2 years of technical support … more
- BCMC (Arlington, VA)
- …introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks ... BCMC is supporting a US Government customer on a large mission critical development and...support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- … 1 Help Desk Support Admin in Pocatello, ID, to provide front-facing Tier 1 support to end users for either PC, server, or mainframe applications ... Title: Tier 1 Help Desk Support...Title: Tier 1 Help Desk Support Admin Location:...Second, and Third shifts. * Responsibilities: + Provide IT support to all customers + Receive customer … more
- SKC Communication Products LLC (NC)
- …to shoulder height 50-70 lbs. Travel 0-20% Education College/Technical degree preferred Experience Tier 1 0-2 years Preferred Qualifications 1 . Great ... MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for... for videoconferencing and integration clients 2. Provide excellent customer service and build customer relationships 3.… more
- GetWellNetwork, Inc. (Bethesda, MD)
- Title: Client Support Specialist ( Tier 1 ) Reporting to: Manager of Client Support Location: Remote, with preference in those in EST or CST time zones ... base. With a passion for helping people, the Client Support Specialist uses exceptional technical and customer ...Client Support Specialist uses exceptional technical and customer service skills to solve technical issues, thus enabling… more
- Fusus (Peachtree Corners, GA)
- …schools, venues, places of worship, and communities as a whole. Role: Network Support Support Specialist Tier 1 What You'll Do: Become an expert on the ... the geospatial set up of customer locations Respond to inbound Customer support requests through email and telephone with the goal of resolving issues within… more
- ManpowerGroup (Milwaukee, WI)
- …500 RPO client, a leader in the Financial Software Industry! The HR Advisor will provide Tier 1 HR Generalist support to our RPO client employees across ... but must be willing to work PST hours):** Option # 1 : Sat/Sun 6:30am-3pm PST, Mon/Tue/Wed 8am-5pm PST Option #2:...improvement in programs and offerings based on voice of customer and customer experience. + Coach end… more
- Bon Secours Mercy Health (Portsmouth, VA)
- …Pool are hired with the understanding they must float based on the tiers below: + Tier 1 : Float expectation within a single site based on competency + Tier ... The primary function of this job, based on hiring tier , is to be available and flexible to float...in the designated state of employment (required) Basic Life Support (BLS) - Various (required) Advanced Cardiac Life … more