- KBR (Springfield, VA)
- Title: Tier 1 Service Desk Technician KBR is seeking a Tier 1 Service Desk Support Specialist to support government customers in the ... with close attention to detail. + Ability to resolve all assigned Service Desk tickets according to established metric guidelines and target goals. + Must… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... **Job Specific Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for… more
- TEKsystems (Washington, DC)
- …1 , receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality Tier ... the Service Desk Manager to improve customer service standards on Tier 1 through communication techniques, work instructions, training, and… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- Title: Tier 1 Help Desk ...+ Receive customer IT queries by multiple methods (phone, self- service , etc.) + Provide the necessary information in the ... Secret Job Description: Black Bear Technology seeks a cleared Tier 1 Help Desk Support...+ Strong interpersonal skills + Advanced understanding of IT Service Management processes + Must have a current Top… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Analyst Location:...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Janus Henderson Investors (Denver, CO)
- …members and providing feedback to the team via appropriate channels + Help mentor, coach and educate Tier 1 Service Desk team members + Act as a point ... Tier 2 support specialist for the Global Service Desk T1 team while tackling complex...Strong communication and interpersonal skills + Ability to provide tier 1 and tier 2… more
- CACI International (Oklahoma City, OK)
- …for growth. This position is in support of a Department of Defense (DoD) organization. As a Tier 1 Service Desk Analyst you are the front-line supporting ... for the United States Air Force. **What You'll Get to Do:** CACI has an excellent opportunity for a Tier 1 Service ** Desk Analysts** with potential… more
- Insight Global (Phoenix, AZ)
- Job Description Day to Day: A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not ... candidate to grow within the organization and join the team of 19 service desk employees. We are a company committed to creating diverse and inclusive… more
- Stantec (WA)
- …**Your Opportunity** Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary ... Service Desk Analyst - ( 240001RB... Service Desk Analyst - ( 240001RB ) **Description** Grow...law. + Washington state employees are eligible to accrue 1 hour of paid sick leave for every 40… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service … more
- Robert Half Technology (Dallas, TX)
- …offering an opportunity for a Service Desk Analyst. The role involves providing tier 1 support for our service desk , addressing technical issues, ... * Provide tier 2 support for the service desk , addressing and resolving technical issues...go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1 -tap apply, notifications of AI-matched jobs, and much more.… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support via the telephone, email ... and chat. + Provide a high-level of customer service and support to ensure each customer feels they...organization. + Responsible for attending meetings that affect Help Desk Process and Procedures. + Effectively communicate ticket follow-ups,… more
- Leidos (Baltimore, MD)
- … service desk operational processes, and information dissemination that aligns with a Tier 1 service desk function. Desired Skills: + High volume ... for The Centers for Medicaid and Medicare Services Marketplace Service Desk . The Computer Operator must provide...HSDegree and 1 years of experience + 1 + years of customer service experience using… more
- GovCIO (Kiln, MS)
- …for a Service Desk Tech in Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the ... USD $13.75 /Hr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/3336/jr- service - desk -technician-%28tier- 1 .0%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-MS-Kiln_… more
- COMSO, Inc (Fort Meade, MD)
- …SHIFT (3PM-11PM, Tuesday - Saturday) + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- CACI International (VA)
- …Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... proactive remediation, and self-healing. + Incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and...reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Service Desk team + Manage the daily...Service Desk team + Manage the daily activities of the...+ Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent… more