- Dexian - DISYS (Denver, CO)
- …Headquarters location.The IT Technicians provide Tier 1 (first line support) and occasional Tier 2 support for the City staff by phone, in-person, email and ... via IT Service Management (ITSM) system. Will perform a variety of...for the entire organization.Scope of Responsibilities:Provides Tier1 and occasional Tier 2 support to end-users in solving… more
- ConsultNet (Kent, WA)
- …internal customer technical support ( Tier 1), as well as escalated support ( Tier 2 ), resolving more difficult issues and escalating further, when needed. ... Our Kent, WA client is seeking a Help Desk Technician for a temporary assignment. This role...prescriptive guidance for common problems to improve quality of Tier 0 customer self- service Escalates incidents and… more
- Percepta (Houston, TX)
- …logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for ... technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident detailed documentation in Service...A preferredCompTIA Network preferredMinimum of 4 years of Help Desk or Desktop hardware and software experience in an… more
- Kinetic Personnel Group (Riverside, CA)
- …communication skills for interacting with candidates, clients, and colleagues. Have at least 2 years of experience in customer service , sales, or staffing. ... solutions to meet client needs. Identify, source, and attract top- tier candidates for open positions. Manage the entire sales...Apply today! What to expect: Run your own full desk , managing client accounts and recruitment efforts. Utilize your… more
- DCS Corp (Las Vegas, NV)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team, ... to and developing knowledge base articles. Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. Documenting… more
- Creative Financial Staffing (Windsor, CT)
- …What will the Application & System Administrator do? Provide Tier 1 and 2 technical assistance and support for incoming service requests and help desk ... emails, ensuring timely responses Identify and research software systems including implementation, testing and onboarding with the company Perform daily user management within Microsoft Active Directory and Azure Active Directory Install, configure, and… more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Red River (Lexington, MA)
- …Lead with an active Secret clearance to join our team! The Team Lead ( Tier 2 ) is a strong service desk engineer, primarily responsible for working on a ... team within the Service Desk and managing the day-to-day functions,...assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position will work… more
- Dataprise (Port St. Lucie, FL)
- …role: We are looking for a talent Team Lead to oversee our Tier 2 team of Service Desk Engineers. This role is integral to the day to day operations of ... our 24X7X365 global Service Desk . This position will work hybrid out of our Port St. Lucie, FL office What You'll Do: + Serve as an escalation point for the team… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... **Description** + The SMIT Service Desk RDM Team has an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Robert Half Technology (Dallas, TX)
- …offers a long term contract employment opportunity. Responsibilities: * Provide tier 2 support for the service desk , addressing and resolving technical ... Texas, offering an opportunity for a Service Desk Analyst. The role involves providing tier ...involves providing tier 1 support for our service desk , addressing technical issues, and installing… more
- ProSphere Tek (North Chicago, IL)
- …Service Engineer in North Chicago, IL. This position provides Tier 1 and Tier 2 Service Desk and End-User Service for approximately 3,700 ... 2 ,900 end user contacts per month for Service Desk suppor **Essential Functions and Job...Incident Management. + Create, update, maintain and review quarterly Tier 1 and Tier 2 … more
- Cognosante (Portland, OR)
- …provided where needed) and on site. + 3+ years IT experience in an IT Service Desk , Tier 2 Enterprise Environment. Experience with technical writing and ... country. We provide a variety of services, including remote Service Desk support and in-person help. Spread...support challenges and opportunities. **What is the position?** The Tier 2 Desktop Support technician will provide… more
- Lockheed Martin (Eglin AFB, FL)
- …This position is for a NASC Operations shift lead at the National ALIS Support Center, Tier 2 Service Desk \. You will be responsible helping maintain ... regions and time zones by providing problem resolution to Tier 1 Administrators sites in all facets of the...* Delegates/prioritizes/assigns tasks within the shift team to ensure Tier 1 customer queries are responded to quickly and… more
- Janus Henderson Investors (Denver, CO)
- …Provide Global support for all JHI employees (US, EMEA, APAC) + Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling ... / problems + Escalation point and liaison between Global Service Desk and Tier 3...Strong communication and interpersonal skills + Ability to provide tier 1 and tier 2 … more
- King Technologies, Inc. (Panama City, FL)
- King Technologies is seeking a Tier 2 Technician to Support the Customer Service Desk of NSWC PCD by maintaining the RDT&E Unclassified Network computer ... systems and the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) computer systems. Position Summary/Description: The successful candidate will be proficient in various applications such as Microsoft Office Suite,… more
- ManTech (Herndon, VA)
- …of experienced Support Engineering staff ( Tier 1 and Tier 2 Level Service Desk ) + Experience with security efforts related to modern Windows, Linux, ... complex issues to the appropriate Product Manager to assign Tier 2 / Tier 3 support. +...to quickly learn how to use JIRA to create service tickets and move them through the workflow process… more
- TEKsystems (Washington, DC)
- …of Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality ... Service Desk Manager to improve customer service standards on Tier 1 through communication...for the Tier 1 team. Collaborates with Tier 2 to ensure proper escalations, smooth… more
- INTECON (Fort Huachuca, AZ)
- …Active DOD Security Clearance Required (Secret or Higher) Job Role: EKMS / KMI - Tier 2 Help Desk Technician Location: Onsite - Fort Huachuca, Arizona ... Estimated Close Date: 5/1/2024 INTECON is seeking a full-time Tier 2 Help Desk Technician...customer with accurate feedback. + Use the Hewlett Packard Service Manager (HPSM) to determine if the problem has… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
