- Aequor (Tampa, FL)
- …does not occur again. Job Description: Job Summary As a member of the Specialty Service Desk , you will be responsible for delivering world class IT support to ... Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more...Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed. Adhere to… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …engineering tasks, streamline processes and perform standard administration functions as needed. Provides Tier 2 and 3 support for AWS cloud issues. Follows IT ... Working knowledge of computer networking. Working knowledge of IT Service Management including service desk ,...Working knowledge of IT Service Management including service desk , Incident, Problem, Change, Configuration, Capacity,… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …community.Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents and ... updates to Remedy work logs to be viewed by Service Desk Analysts and by the user...an incident or request cannot be resolved at the Tier 2 level.Troubleshoot and resolve user incidents… more
- Axelon Services Corporation (Tampa, FL)
- Pay Range: $22/hr-$24/hr Job Description: As a member of the Specialty Service Desk , you will be responsible for delivering world class IT support to Client ... Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. - Research and resolve...Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed. - Adhere… more
- Abbtech Professional Resources (San Antonio, TX)
- …well with functional and technical stakeholders Preferred Qualifications * Customer Service Desk Experience * Holds an active investigation ( Tier 5) in order ... 4 years of prior relevant experience or Masters with 2 years of prior relevant experience * Willing to...relevant experience * Willing to start an active investigation ( Tier 5) in order to be adjudicated to the… more
- Hired by Matrix (Paramus, NJ)
- …for support as needed. Supervise the Tier 1 Deskside Support Analyst tasks. Provide Tier 2 level support to the Deskside Analyst and users from the office. ... and communications hardware. Experience in use of routine and advanced Service Desk tools and techniques (remote assistance, PC Imaging, ticketing and… more
- Kinetic Personnel Group (Riverside, CA)
- …communication skills for interacting with candidates, clients, and colleagues. Have at least 2 years of experience in customer service , sales, or staffing. ... solutions to meet client needs. Identify, source, and attract top- tier candidates for open positions. Manage the entire sales...Apply today! What to expect: Run your own full desk , managing client accounts and recruitment efforts. Utilize your… more
- Percepta (Houston, TX)
- …logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for ... technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident detailed documentation in Service...A preferredCompTIA Network preferredMinimum of 4 years of Help Desk or Desktop hardware and software experience in an… more
- ASSA ABLOY Americas (Berlin, CT)
- …different perspectives and experiences.ASSA ABLOY, Berlin, CT, has an immediate need for an experienced Tier 2 IT TechOps Analyst with the desire to work in a ... Which includes but not limited to: Laptops, desktops, and tablets Cell phones and desk phones Printers and copiers Video Conference rooms Maintain a list of all IT… more
- Year Up (Boston, MA)
- …members in their administration of security platforms and timely resolution of service desk tickets and security alerts.Work cross-functionally to provide all ... services, and developing action plans needed to address improvement areas.Provide Tier 1 support for security applications as needed; System administration is… more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Insight Global (Golden, CO)
- …Requirements - 4 years of experience as a service desk technician resolving tier 1 and tier 2 tickets over the phone and managing escalations through ... the west Denver area is looking to hire a service desk technician to join their team...with law enforcement. This person will be responsible for Tier 1 and 2 support over the… more
- TEKsystems (Peterson AFB, CO)
- Description: This is the SIPRNET Modernization effort we were on with Valdez, Tier 2 Service Desk located at Peterson AFB, CO with 24 / 7 operations. The ... or MAJCOM sustaining engineers, and the PMO office for the AFNet-S * Tier 2 Service Desk o Initial response to incoming incident and request tickets… more
- Insight Global (Dover, DE)
- …and customer service experience . Basic LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+, Network+, or ... government client is looking to add 1 experienced help desk analysts to their team. These individuals should be...hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go… more
- Red River (Lexington, MA)
- …Lead with an active Secret clearance to join our team! The Team Lead ( Tier 2 ) is a strong service desk engineer, primarily responsible for working on a ... team within the Service Desk and managing the day-to-day functions,...assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position will work… more
- Robert Half Technology (Dallas, TX)
- …offers a long term contract employment opportunity. Responsibilities: * Provide tier 2 support for the service desk , addressing and resolving technical ... Texas, offering an opportunity for a Service Desk Analyst. The role involves providing tier ...involves providing tier 1 support for our service desk , addressing technical issues, and installing… more
- ProSphere Tek (North Chicago, IL)
- …Service Engineer in North Chicago, IL. This position provides Tier 1 and Tier 2 Service Desk and End-User Service for approximately 3,700 ... 2 ,900 end user contacts per month for Service Desk suppor **Essential Functions and Job...Incident Management. + Create, update, maintain and review quarterly Tier 1 and Tier 2 … more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... **Description** The SMIT Service Desk RDM Team has an...**Description** The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Cognosante (Portland, OR)
- …provided where needed) and on site. + 3+ years IT experience in an IT Service Desk , Tier 2 Enterprise Environment. Experience with technical writing and ... country. We provide a variety of services, including remote Service Desk support and in-person help. Spread...support challenges and opportunities. **What is the position?** The Tier 2 Desktop Support technician will provide… more
- Lockheed Martin (Eglin AFB, FL)
- …This position is for a NASC Operations shift lead at the National ALIS Support Center, Tier 2 Service Desk \. You will be responsible helping maintain ... regions and time zones by providing problem resolution to Tier 1 Administrators sites in all facets of the...* Delegates/prioritizes/assigns tasks within the shift team to ensure Tier 1 customer queries are responded to quickly and… more
