- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- TEKsystems (Providence, RI)
- Description: Job Description Service Desk Analyst responsibilities * Serve as the first contact with customers who need technical assistance via the phone or ... customer reported issues * Escalate issues to the next Tier with next level of difficulty * Install, make...with customers to ensure issues are resolved Skills: Help desk , Service desk , Windows 10,… more
- TEKsystems (Providence, RI)
- Description: Service Desk Analyst responsibilities * Serve as the first contact with customers who need technical assistance via the phone or email * Perform ... customer reported issues * Escalate issues to the next Tier with next level of difficulty * Install, make...with customers to ensure issues are resolved Skills: Help desk , Service desk , Windows 10,… more
- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. Tis ... resource will be responsible for escalations from the Tier 1 support team. They will be working with...They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be… more
- Insight Global (Washington, DC)
- Job Description An employer is looking for a Service Desk Technician to sit in SW Washington DC in support of a large government healthcare contract. The ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Insight Global (Dover, DE)
- …and customer service experience . Basic LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+, Network+, or ... government client is looking to add 1 experienced help desk analysts to their team. These individuals should be...hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: +… more
- Insight Global (Highland Park, IL)
- …to provide excellent customer service while effectively troubleshooting a variety of Tier 2 level issues via phone, email, and their ticketing system. If ... to Work in Chicago. They are looking for a Service Desk Specialist to join their team...any issues that need to be escalated to the Tier 2 /3 team, this person will need… more
- Indigo IT, LLC (Washington, DC)
- …the time-sensitive needs of premier users (ie, VIPs and executives) including prompt responses to Tier 2 service desk escalations. + Provide full support ... both deskside support services and by serving on the Walk-Up Service Desk . + Provides Tier 2 AV/VTC support for routine support requests. + Tracks the… more
- Insight Global (Tacoma, WA)
- …5+ years of relevant experience as either Help Desk ( Tier 1 & 2 ) or Service Desk (AA w/7+ yrs of relevant experience) - BA or BS degree Under general ... for PC, server, mainframe applications and hardware. Theyll handle problems that the first tier of help desk support is unable to resolve. May interact with… more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk /Systems Administrator. Your job will be supporting as a Linux ... will work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to… more
- King Technologies, Inc. (Panama City, FL)
- King Technologies is seeking a Tier 2 Technician to Support the Customer Service Desk of NSWC PCD by maintaining the RDT&E Unclassified Network computer ... systems and the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) computer systems. Position Summary/Description: The successful candidate will be proficient in various applications such as Microsoft Office Suite,… more
- TEKsystems (Phoenix, AZ)
- …A major client in Phoenix is looking at add a Service Desk Analyst ( Tier 2 ) as an important member of the IT Support/Infrastructure team. This ... the phone!** What You'll Be Doing: + Intermediate-level & Tier 2 Help desk +...Needs at least 3+ of hands-on experience in Help Desk / Service Desk /Customer Support. + Experience… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- Red River (Chantilly, VA)
- …we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2 ) and take the lead in an exciting role at ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk ...Help Desk Institute's HDA* certification + Customer Service Representative Certification **Experience:** At least 2 ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:** The … more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Help Desk **Skills:** Help Desk Software,Help Desk Support,IT Service Desk **Certifications:** Security+, CE - CompTIA-Security+ ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join...ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more