- Baltimore City Community College (Baltimore, MD)
- …innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for ... Student Lab or assist in other areas of the college providing helpdesk support. Responsibilities/Duties Essential Functions: + Respond to clients' telephone calls… more
- Innovative Management & Technology Services (Rockville, MD)
- … 1 support when needed, but primarily provides more advanced Tier 2 and Tier 3 support to the Helpdesk , addressing more complex technical issues and ... top government agencies. Job Title: Senior Systems Administration and Helpdesk Support Location: Rockville, MD Overview: The Senior Systems...+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and Technologies: +… more
- Innovative Management & Technology Services (Rockville, MD)
- …and Anti-Malware across all hosts. + Subtask 4.2.7 - Helpdesk Support: Provide Tier 2 and Tier 3 support to the Helpdesk , helping to resolve complex ... at top government agencies. Job Title: Systems Administration and Helpdesk Support Location: Rockville, MD Overview: The Systems Administration...+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and Technologies: +… more
- Baltimore City Community College (Baltimore, MD)
- …discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three ( 3 ) ITIL knowledge and experience; + ... Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit...+ Enter solutions for all service tickets into the helpdesk software application for inclusion in the knowledgebase. +… more
- Leidos (Reston, VA)
- …needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days ... after the original posting date as listed above. **Pay Range:** Pay Range $55,250.00 - $99,875.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an… more
- New York State Civil Service (Albany, NY)
- …systems, networks, printers, and scanners.Monitoring and maintaining computer systems and network. Tier 1 Helpdesk Support, responding in a timely manner ... NY HELP No Agency State University Construction Fund Title Helpdesk Technician Occupational Category Skilled Craft, Apprenticeship, Maintenance Salary Grade 14… more
- Chenega Corporation (Fort Belvoir, VA)
- Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members ... our Talent Network Junior Helpdesk Support Services Specialist Ft....365 Certified: Modern Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent… more
- BorderlessMind (TX)
- Job Title - Senior Helpdesk Specialist Duration - Long Term Work Mode- Hybrid/ WFO ( 3 days onsite per week) Work Location- Irving, Tx Position Summary: We are ... tasks and troubleshooting more difficult issues. Plus, provide training to the Tier I technicians allowing growth in knowledge. PRINCIPAL DUTIES AND RESPONSIBILITIES… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk ... to meet the organization's evolving needs. Requirements + Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential. +… more
- Robert Half Technology (Nashville, TN)
- …work on strategies to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst,… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the… more
- Applied Technical Services, Inc. (Marietta, GA)
- Tier 3 - Support Consultant Job... Support Engineer role will be a bridge between Helpdesk and Projects team, working with Projects team as ... journey of innovation and excellence at Abel Solutions. ROLE As the Tier 3 - IT systems Engineer/Consultant you will be responsible for monitoring, management,… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …focus, and professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and supporting clients via ... Options (after probationary period): 5:00am to 1:30pm, 6:30am to 3 :00pm or 8:30am to 5:00pm + Incredible Colleagues +...team atmosphere and collaboration! + Growth Opportunities! + The Tier I group is often the 'picking grounds' for… more
- CACI International (San Diego, CA)
- Support Analyst/System Administrator - Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... Local * * * CACI is looking for a Tier 2 Support Analyst and System Administrator to join...(ITSM) Remedy. + Assist with developing, creating and modifying helpdesk knowledge base documentation and procedures. + Installing, configuring… more
- City of New York (New York, NY)
- …million people in Upstate New York, and we collect and treat an average of 1. 3 billion gallons of wastewater per day. The New York City Department of Environmental ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- ManpowerGroup (Raleigh, NC)
- …understanding of the general/technical aspects of a Tier 1 (non-IT) Help Desk. + 2- 3 years of work experience in a helpdesk or call center environment. + ... Customer Support Representative Call Center/ Tier 1 Help Desk (Non-IT) 6+ month/Long term...1 Help Desk (Non-IT) 6+ month/Long term contract Onsite 3 days/week in Raleigh, NC 27607 Overview: Experis is… more
- Innovative Management & Technology Services (Rockville, MD)
- …and operational security activities. + Subtask 4.2.7 - Helpdesk Support: Provide Tier 2 and Tier 3 support to the Helpdesk as needed, ensuring rapid ... resolution of more complex technical issues that escalate beyond Tier 1 support. Qualifications: + Must possess an undergraduate...Science, or a related field. + A minimum of 3 years of experience in network systems engineering, with… more
- ECPI University (North Charleston, SC)
- …the symptoms and figure out the underlying problem. + Escalate helpdesk requests to tier 2 and tier 3 personnel. + Assist students, faculty, and staff ... Install desktop operating systems. + Configure and troubleshoot hardware. + Monitor and respond to helpdesk requests. + Gather support issues information and analyze… more
- ECPI University (North Charleston, SC)
- …the symptoms and figure out the underlying problem. + Escalate helpdesk requests to tier 2 and tier 3 personnel. + Assist students, faculty, and staff ... Install desktop operating systems. + Configure and troubleshoot hardware. + Monitor and respond to helpdesk requests. + Gather support issues information and analyze… more
- MyFlorida (Tallahassee, FL)
- …+ Identifies complex incidents or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as necessary. + Communicates effectively with ... Tool (https://compcalculator.myflorida.com/) Department of Children and Families Entry Level Helpdesk Agent Anticipated Vacancy The Office of Information Technology… more