- 9th Way Insignia (Ashburn, VA)
- …opening for a Desktop Support Engineer to support the Department of Transportation. Responsibilities Provide Tier 2 and Tier 3 support to end users to ... work location based upon mission requirements. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25… more
- Kforce Technology (Herndon, VA)
- …derived to resolve issues, Tier 1 agents will provide documentation to Service Desk leadership and Knowledge Managers to have new Knowledgebase articles ... RESPONSIBILITIES: Kforce has a client that is seeking a Tier I Agent in Herndon, VA. Key Tasks: ...REQUIREMENTS: 1 to 3 years of help desk / service desk experience Ability to… more
- Red River (Chantilly, VA)
- …program Tuition reimbursement Vision insurance Education: Associate (Preferred) Experience: Help desk Management: 3 years (Required) AD/DHCP/DNS/Group Policy: ... The Help Desk /NOC Shift Supervisor - will be a strong...assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position is responsible… more
- E Cohen & Co (Rockville, MD)
- …MD, has an immediate opening for a highly motivated, talented, and detail-oriented Help Desk Technician Tier 2. Providing dedicated support to one of our largest ... ECC IT Solutions, a leading managed service provider and IT consultancy, based in Rockville,...clients, the Help Desk Technician will primarily perform remote and onsite technical… more
- eXcell (Herndon, VA)
- …ServiceNow Research and resolve difficult and complex problems escalated from the service desk Tier 1 technicians Strong organizational, problem-solving, ... support on an as needed basis outside of general working hours Maintain Service Level Agreements (SLA) on tickets assigned helping department meet goals Create… more
- Kastle Systems (Falls Church, VA)
- …Systems, the leader in Managed Security, is looking for a Systems Administrator ( Tier II) that will be responsible for enhancing and maintaining Kastle Systems' IT ... rotation with other personnel for 24-hour instant-response.Provides technical help desk support as part of internal IT support.Qualifications:Bachelor's Degree or… more
- Leidos (Vienna, VA)
- …new capabilities for the MHS GENESIS DoD EHR system. Primary Responsibilities Provides Tier III project-level Service Desk functions to include evaluating, ... Description Job Description: Leidos is seeking a Tier III Help Desk Engineer to work remotely supporting the DHMSM contract. The DHMSM program provides… more
- General Dynamics Information Technology (Fort Detrick, MD)
- …3 + years of directly related experience supporting help desk operations supporting Windows OS operating system environments.Experience troubleshooting Microsoft ... into opportunity. And our work depends on a Help Desk Technician joining our team to support the US...will include the following responsibilities and tasks:Responsible for providing Tier I & Tier II computer technical… more
- Maryland-National Capital Park and Planning Commission (Riverdale, MD)
- …The Prince George's County Department of Parks and Recreation is currently seeking help desk support staff to provide customer service through phone calls and ... for our internal and external customers. Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an upbeat phone… more
- Cognizance Technologies (Rockville, MD)
- …testing for releases and maintenance Diagnose system errors and other issues Consult with Tier 3 support to assist with advanced IT issues Qualifications: 5+ ... Desk Support Rockville, Maryland Fulltime Responsibilities: Provide Tier 2 Support for customers via phone and email...years' experience working in a Service Desk /Help Desk environment Knowledge… more
- Capital Techies (Fairfax, VA)
- …of impending changes or scheduled outages Requirements: 1- 3 years of experience into the service desk . It is a client-facing role, must be ready to be onsite ... a full-time position with possible company provided car. The Service Desk /Client facing Technician is a strategic...Tier 1 position can easily turn into a Tier 2, Tier 3 , or… more
- Leidos (Washington, DC)
- …individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide ... hands-on assistance at the desktop level.Primary ResponsibilitiesUnder the direction of the Customer Service ( Tier 2) Manager and Customer Service Support… more
- RCS (Silver Spring, MD)
- …be resolved by Tier 1 is escalated to Tier 2 and Tier 3 . Help Desk Analysts research questions using available information resources, including ... Tier 1 IT Help Desk Analyst... Tier 1 IT Help Desk Analyst Symposit LLC - White Oak, MD...above. Must have thorough knowledge and experience of customer service practices. Must be able to obtain US Govt… more
- Leidos (Springfield, VA)
- Description Job Description:Leidos requires a customer support specialist to provide Tier 2 and Tier 3 support for our customer's geospatial data discovery, ... daily from the users to gauge customer experiencePerform customer service duties to include email responses and reporting on...the following areas:Demonstrated experience providing customer feedback or help desk support at Tier 1, Tier… more
- Top Notch Group (Falls Church, VA)
- …medical practices, and the general public for over 15 years. We are seeking a tier 2 service technician for our Charlottesville office - this is not a ... setup . Supporting overall team with occasional clerical, customer service , and front desk duties As a...Bonus pay Commission pay Education: Bachelor's (Preferred) Experience: IT/Help Desk : 3 years (Required) Work Location: One… more
- T-Rex Solutions (Washington, DC)
- …and a minimum of 6 years of experience managing and leading a Tier 1- 3 Managed Service Desk Knowledge of Active Directory, Office 365, Enterprise ... its mission. Responsibilities: Manage the Manage Service Desk solution and team with Remedial Maintenance, Tier 1, Tier 2, and Tier 3 Support.… more
- Kastle Systems (Falls Church, VA)
- …Systems, the leader in Managed Security, is looking for a Systems Administrator ( Tier II) that will be responsible for enhancing and maintaining Kastle Systems' IT ... rotation with other personnel for 24-hour instant-response. Provides technical help desk support as part of internal IT support. Qualifications: Bachelor's Degree… more
- BARROW CONSULTING INC (Washington, DC)
- …/Relevant Microsoft certifications/ Knowledge of best practice desktop support principles-Desired 3 YearsProviding Service Desk support-Required 5 ... identifying, researching, and resolving technical problems for an IT Service Desk , working on special IT projects...maintenance of all software/tools/utilities installed on desktops.? Providing optimal tier 2/ 3 customer support to all OCFO… more
- HPT Systems, Inc. (Southampton, PA)
- We are practicing safeIT Help Desk (Bucks County) Compensation: Competitive salary, medical benefits and 401K.Employment type: full-timeSystems Integrator is ... searching for a help desk technician to join our...to work as a team player with excellent customer service skillsExperience using Remote Management ToolsTime management via Internal… more
- Brillient Corporation (Atlanta, GA)
- Brillient is seeking Service Desk Engineer ( Tier 2/ 3 WAN Network Support) to be responsible for providing WAN Networking support while providing ... outstanding customer service . The Service Desk Engineer...resources or requesting new services and serves as the Tier 2/ 3 contact for troubleshooting. * Execute… more
