- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Herndon, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with Service Desk management or Tier 3 to diagnose and resolve problem. + Responds ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Help Desk Support Services Specialist...and use. + Provide training and guidance to junior service desk personnel. + Provides resolutions to… more
- Janus Henderson Investors (Denver, CO)
- …tackling complex issues / problems + Escalation point and liaison between Global Service Desk and Tier 3 support teams + Perform Vendor Management duties ... via appropriate channels + Help mentor, coach and educate Tier 1 Service Desk team...skills + 3 + years in an IT Service Desk support role + Knowledge of… more
- TEKsystems (Washington, DC)
- …of Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality ... Service Desk Manager to improve customer service standards on Tier 1 through communication...support,VIP Support,SLA Additional Skills & Qualifications: Qualifications: * Minimum 3 years of experience managing Tier 1… more
- Leidos (Norfolk, VA)
- **Description** + The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: +… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...and troubleshooting **Job Locations** _US-DC_ **Posted Date** _4 months ago_ _(1/8/2024 3 :32 PM)_ **_Job ID_** _2024-4374_ **_Category_** _Information… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts ... requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Helena School District (Helena, MT)
- Tier 1 Help Desk Technician JobID: 2761 + Position Type: InformationTechnology/ Help Desk + Date Posted: 1/19/2024 + Location: Lincoln Center (Administration ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. At Helena...application materials include: completed district online application and three ( 3 ) professional references. This position will remain open until… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …Roles: Helpdesk Technician, Technical Support Representative, Customer Support Specialist, Service Desk Analyst, IT Support Technician, Application Analyst, ... with similar goals! We are known for our Customer Service , Software Implementation, Customer Training and of course our...professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Proven IT (Chicago, IL)
- Tier 3 Engineer Chicago, IL (http://maps.google.com/maps?q=151+N+Franklin+Chicago+IL+USA+60657) Apply Job Type Full-time Description The Tier III Project ... an expert level engineer for Managed IT Services. The Tier III Project Team Engineer has an expert understanding...co-workers, outside customers and possibly vendors + Resolve help desk tickets when not on projects + Help on… more
- Insight Global (Braintree, MA)
- Job Description A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or ... services forwarded from the IT Help Desk that may require hands on or onsite support...assist with backend infrastructure support for the NOC and Tier 3 resource * Wireless Technologies understanding… more
- Intuit (Tucson, AZ)
- …do great things for our customers. Intuit is looking for a dynamic and customer-focused Senior Service Desk Analyst for their Live Expert Service Desk ... team at their Tucson, AZ office. The Live Expert Service Desk Senior Analyst will be looked...How you will lead + Configure, implement and provide tier 2 support for incident resolution and service… more
- General Dynamics Information Technology (Aurora, CO)
- …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... technically accomplished group of colleagues. Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users. To ... Desk Specialist will make an impact:** + Provide Tier 2 IT operations control support using ITSM ticketing...: 3 + years of related experience on Service Desk + **Required Technical Skills** :… more
- Leidos (Bethesda, MD)
- …individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide ... a timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Service ( Tier 2) Lead, you will be responsible, to include, but… more
- Mercy University (Dobbs Ferry, NY)
- Service Desk Specialist Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4422405) Apply Service Desk Specialist Salary $20.33 - $32.52 ... Status Union + Description + Benefits Job Posting Summary Service Desk Specialist position serving as the...requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support.… more
- CACI International (Oklahoma City, OK)
- …This position is in support of a Department of Defense (DoD) organization. As a Tier 1 Service Desk Analyst you are the front-line supporting technical ... to Do:** CACI has an excellent opportunity for a Tier 1 Service ** Desk Analysts**...related field may be substituted for bachelor's degree and 3 years relevant experience). + Excellent communication skills; both… more
- BlackBox (Plano, TX)
- … requests via incident management and dispatch processes through the service desk . + Escalate irresolvable issues requiring Tier 2 support assistance within ... technologies. + Able to work active alarms and engage Tier 2 when necessary. + Working knowledge of Cloud...problem resolution in matters of greater complexity. + Monitor service desk tickets volume and ensure timely… more