• Tier 3 Service Desk

    ManTech (Herndon, VA)
    …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
    ManTech (01/04/24)
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  • Tier 2 Service Desk Senior…

    ManTech (Herndon, VA)
    …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to join our team in the… more
    ManTech (01/04/24)
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  • Sr IT Service Desk Specialist

    Janus Henderson Investors (Denver, CO)
    …tackling complex issues / problems + Escalation point and liaison between Global Service Desk and Tier 3 support teams + Perform Vendor Management duties ... via appropriate channels + Help mentor, coach and educate Tier 1 Service Desk team...skills + 3 + years in an IT Service Desk support role + Knowledge of… more
    Janus Henderson Investors (02/27/24)
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  • Senior IT Service Desk Specialist…

    Insight Global (Denver, CO)
    …Description An employer based in the Cherry Creek neighborhood of Denver is looking for a Tier 2 Service Desk Specialist to join their growing Service ... across time zones. They will be acting as the Tier 2 specialist, supporting and helping with escalations from...candidate chooses) and will be a part of a Service Desk team that values promotion within… more
    Insight Global (03/21/24)
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  • SMIT Service Desk RDM Tier 2…

    Leidos (Norfolk, VA)
    **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: +… more
    Leidos (03/05/24)
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  • Tier 1 Mid-Level Service Desk

    ERP International (Washington, DC)
    **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...and troubleshooting **Job Locations** _US-DC_ **Posted Date** _3 months ago_ _(1/8/2024 3 :32 PM)_ **_Job ID_** _2024-4374_ **_Category_** _Information… more
    ERP International (01/09/24)
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  • Tier 1 Service Desk Analyst…

    Insight Global (Boston, MA)
    Job Description An international law firm spanning across the US/Europe/Asia is looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 ... Service Desk for roughly 3000+ end users. This role is primarily a...4:30PM - this is a weekend shift! THU - MO: 3 :30PM - 12AM - this is a weekend shift! We… more
    Insight Global (03/27/24)
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  • Help Desk Analyst ( Tier 1 )

    Leidos (Rockville, MD)
    …who provide unmatched support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on a variety of issues. ... impact!! Leidos currently has an opening for a **Help Desk Analyst ( Tier 1)** . This is...job. **Please Note:** **This position is covered under the Service Contract Act and is subject to minimum wage… more
    Leidos (03/27/24)
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  • Help Desk Tier II Desktop Specialist…

    RightDirection Technology Solutions LLC (Washington, DC)
    Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
    RightDirection Technology Solutions LLC (01/17/24)
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  • Tier 1 Help Desk Technician

    Helena School District (Helena, MT)
    Tier 1 Help Desk Technician JobID: 2761 + Position Type: InformationTechnology/ Help Desk + Date Posted: 1/19/2024 + Location: Lincoln Center (Administration ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. At Helena...application materials include: completed district online application and three ( 3 ) professional references. This position will remain open until… more
    Helena School District (02/09/24)
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  • Help Desk Analyst Tier III

    Robert Half Technology (Nashville, TN)
    Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 ...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
    Robert Half Technology (03/21/24)
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  • Help Desk Tier II

    Robert Half Technology (Nashville, TN)
    …work on strategies to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will… more
    Robert Half Technology (03/21/24)
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  • Help Desk Analyst Tier I

    Robert Half Technology (Nashville, TN)
    …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
    Robert Half Technology (03/21/24)
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  • Tier 1 - Technical Service

    Leidos (Reston, VA)
    **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
    Leidos (03/27/24)
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  • Help Desk Tier 1 or 2

    Robert Half Technology (Canby, OR)
    Description This fantastic Robert Half client is looking for a Help Desk Level 1, 2 or 3 to work onsite in Canby to support their clients. You will thrive at ... a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company,...is a bonus + VoiP systems + Excellent customer service , time management and communication skills Hours: 8-5, Monday… more
    Robert Half Technology (03/16/24)
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  • Tier 3 Engineer

    Proven IT (Phoenix, AZ)
    Tier 3 Engineer Phoenix, AZ (http://maps.google.com/maps?q=Gateway+I+Phoenix+AZ+USA+85008) Apply Job Type Full-time Description The Tier III Project Team ... an expert level engineer for Managed IT Services. The Tier III Project Team Engineer has an expert understanding...co-workers, outside customers and possibly vendors + Resolve help desk tickets when not on projects + Help on… more
    Proven IT (03/19/24)
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  • Service Desk Analyst

    State of Massachusetts (Chelsea, MA)
    …and EOTSS Management to resolve issues quickly and efficiently. The * Service Desk Analyst *will handle the processing of Tier 1 support and infrastructure ... or requests are unable to be resolved at the Tier 1 level, the Service Desk...Escalate tickets effectively to Tier 2 or 3 teams within timeframes outlined in Service more
    State of Massachusetts (03/20/24)
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  • Service Desk Analyst

    State of Massachusetts (Chelsea, MA)
    …and EOTSS Management to resolve issues quickly and efficiently. The * Service Desk Analyst* will handle the processing of Tier 1 support and infrastructure ... or requests are unable to be resolved at the Tier 1 level, the Service Desk...Escalate tickets effectively to Tier 2 or 3 teams within timeframes outlined in Service more
    State of Massachusetts (01/12/24)
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  • Service Desk Analyst 3

    Intuit (Tucson, AZ)
    …do great things for our customers. Intuit is looking for a dynamic and customer-focused Senior Service Desk Analyst for their Live Expert Service Desk ... team at their Tucson, AZ office. The Live Expert Service Desk Senior Analyst will be looked...How you will lead + Configure, implement and provide tier 2 support for incident resolution and service more
    Intuit (03/23/24)
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  • Tier II Application Support/O&M Support

    General Dynamics Information Technology (Washington, DC)
    …data inaccuracies, and provide guidance to Tier 1 staff. + Liaise with the Tier 3 Support Team and system development teams as required to record and resolve ... Training Team, SDSO Testing Team, and the National Support Desk (NSD) Tier 1 Support Teams. +...(SDLC) and Agile methodologies. + Understanding of IT practices, service management, governance frameworks, and industry standards (ie, ITIL,… more
    General Dynamics Information Technology (03/27/24)
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