- Dunhill Professional Search (Springfield, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... years Personal Computer experience including customer support or Help Desk .0-2 years of customer service or public...support or Help Desk .0-2 years of customer service or public relations experience.Experience with an incident tracking… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …IT operations. The role will work with engineering, application, security operations, Service Desk and, enterprise/solution architects to develop and implement ... from Splunk to Cribl, on-boarding new feeds, and providing Tier 3 support. Working with vendors on open tickets...ServiceNow, Microsoft 365. Installation and configuration of the Datadog Agent and Datadog Synthetics Agent on Windows… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Service Source (Newport News, VA)
- …will be rated on the Annual Performance Review. + Perform a variety of help desk services including tier 0 administrative work and tier 1 customer ... + Provide telephonic and web-based tier 0 administrative and tier 1 help desk support. + Maintains records, logs and reports of assistance. + Follow… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
- CACI International (Oklahoma City, OK)
- …This position is in support of a Department of Defense (DoD) organization. As a Tier 1 Service Desk Analyst you are the front-line supporting technical ... innovative fast-paced highly technical IT team as a Help Desk Agent in support of the EITaaS...to Do:** CACI has an excellent opportunity for a Tier 1 Service ** Desk Analysts**… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- TEKsystems (Orlando, FL)
- …of end-users and navigating difficult conversations. Skills: Customer support, Customer service , Troubleshooting, Active directory, Help desk support, Customer ... service skills, Windows, apple ios, Help desk , Call center, Microsoft, Technical support Additional Skills & Qualifications: Department Hours: Sunday - Saturday… more
- SAIC (Montgomery, AL)
- …demonstrated verbal and written skills **Desired Qualifications:** + 1-2 years experience as a Service Desk Agent + Experience working with US Air Force ... desk . The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidates...POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …Roles: Helpdesk Technician, Technical Support Representative, Customer Support Specialist, Service Desk Analyst, IT Support Technician, Application Analyst, ... Technician, Customer Service Technician, Client Support Specialist, Call Center Support Agent , Helpdesk Support Analyst, Software Support, etc. Powered by JazzHR more
- HEI Hotels and Resorts (Cincinnati, OH)
- …you why!Thrive in a work environment that rewards your dedication with top- tier compensation, enviable health and welfare benefits, and the work-life balance you've ... candidates to apply. Overview Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the… more
- MyFlorida (Tallahassee, FL)
- …Office Suite 2010 and 2013. Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support to the ... Families Working Title: OFFICE AUTOMATION ANALYST - 60034400 Pay Plan: Career Service Position Number: 60034400 Salary: $40, 350.96 Posting Closing Date: 06/03/2024… more
- State of Colorado (Denver, CO)
- …as needed. They also have the knowledge to provision and decommission servers. They handle tier two server help desk tickets and assist with tasks required to ... Decommission servers when consolidating and or removing servers from service . + Troubleshoot and solve performance concerns if identified...desk work order system. + Provide resolution on tier 2 tickets or escalate to Director of Information… more
- S&P Global (Dallas, TX)
- …+ Strong Microsoft Excel skills + Strong written and verbal communication skills + Customer service or help desk experience + Candidate should be willing to work ... Markit WSO product suite. The ideal candidate should possess excellent customer service skills, financial knowledge, and have advanced PC skills. Daily activities… more
