- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- Pine Street Inn (Boston, MA)
- Helpdesk Specialist Tier II Department: Information Technology Services Office: 444 Harrison Avenue Location: Boston, MA Position Type: Administrative ... end users on a variety of technical issues, working with the Helpdesk team and be the second tier of support on any helpdesk request or problem. This… more
- Baltimore City Community College (Baltimore, MD)
- …information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL knowledge ... Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer services skills + Respond to clients requests for service in… more
- General Dynamics Information Technology (Quantico, VA)
- …of the world's most complex technical challenges. The **NCIS** team is searching for an ** Helpdesk Analyst Tier I** to join their program in **Quantico, VA** . ... **Preferred** : Active Directory experience + **Preferred** : DoD 8570 - **IAT Level II ** (GSEC, Security+ CE, SSCP, or CCNA-Security) **WHAT CAN GDIT OFFER YOU?** +… more
- Baltimore City Community College (Baltimore, MD)
- …weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure computers. + Assist Audio/Visual Specialist ... innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for… more
- Insight Global (Fort Mill, SC)
- …tracks and monitors the problem to ensure a timely resolution Provdes as 2nd level ( Tier II ) support to other helpdesk technicians Relies on expdrience and ... Job Description An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC. Responsibilites include:… more
- TEKsystems (Owings Mills, MD)
- Description: This is a Tier 1 IT Helpdesk Technician role at our customer. This role is open due replacing an existing contractor who is leaving at the end of ... executives. These individuals will be responsible for all standard IT helpdesk support duties (including internal and external calls). Additionally, the customer's… more
- City of New York (New York, NY)
- …incoming telephone, email and self-service requests for assistance from end-users - Tier 1 troubleshooting of technical issues on printers, PC, phone, email, ... as a student in a college or graduate school. For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school. Employment… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, ... handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong knowledge of… more
- Proven IT (IL)
- …customer calls in the ticketing system + Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues + Tier I ... Tier 1 Engineer Chicagoland, IL (http://maps.google.com/maps?q=Chicagoland+IL+60062) Apply Job...Tier I aids support to the Proven IT Helpdesk which is the first line of support for… more
- L3Harris (Dulles, VA)
- …inquiries, following guidance for routine troubleshooting before escalating to an appropriate Tier II Subject Matter Expert. + Maintaining 100% accurate and ... Job Title: Sr Assoc, Tier 1 HelpDesk Support-Engineering Services Job Code: 8942 Job Location : Dulles, VA Job Description : Sr Associate will be responsible for… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- Newtown Savings Bank (Newtown, CT)
- …related to responsibilities listed to fill the role of Systems Specialist II . This position provides solutions for end-user computer, server, networking, and ... information within tracking systems regarding end-user issues. The Systems Specialist II also collaborates with both internal and external departmental members to… more
- San Jose State University (San Jose, CA)
- …and resolving reported problems. Knowledge, Skills & Abilities + Ability to provide Tier II technical support + Ability to apply consultative skills to ... Customer Service Specialist II Apply now (https://secure.dc4.pageuppeople.com/apply/873/gateway/default.aspx?c=apply&lJobID=521169&lJobSourceTypeID=837&sLanguage=en-us) Job no: 521169 Work… more
- Iowa State University (Ames, IA)
- …support in response to instructor inquiries. + Solve tickets escalated from Tier 1 ( helpdesk ). + Strategically communicate with vendors of centrally-supported ... Position Title:Instructional Technology Specialist II Job Group:Professional & Scientific Required Minimum Qualifications:Bachelor's...is seeking to fill the position of Instructional Technologist II . As a part of the CELT Faculty Support… more
- Robert Half Technology (St. Paul, MN)
- …illustrate and maintain site specific, technical information that ensures the success of the Tier 1 helpdesk . + Perform mail migrations via IMAP email migration ... tool and/or BitTitan. + Configure and implement soft phone solution for a newly acquired company. Technology Doesn't Change the World, People Do.(R) Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified… more
- GCI Communication Corp (Anchorage, AK)
- …such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address ... Tier II and Tier III issues where solutions...(4) years of combined work experience in customer service, helpdesk , LAN/WAN Networking, Telecommunications. * Preferred: + Associate degree… more
- University of Miami (Coral Gables, FL)
- …Procurement and Inventory support. + Acts as the primary liaison with Central IT Helpdesk . Provides Level II /III support. + Assists in procurement processes and ... best practices and service level commitments. + Delivers 1st Tier Service Desk support and 3rd Tier ...Monitors SLA/KPI performance and manages incident escalations. + Oversees Helpdesk software and IT inventory management. + Supervises MHBS… more
- TEKsystems (Chino, CA)
- …knowledge of telecommunications lines and devices. Skills: Windows, MCSE, server, network, tier II /III technical support Additional Skills & Qualifications: The ... Details 1. MCSE and a Bachelors Degree Required 2. Tier 2 and Tier 3 ticket escalation...duties. * Provide advanced technical support to the level II /III Help Desk and ensure that customer requests assigned… more
- TEKsystems (Scott Air Force Base, IL)
- Description: Supporting USTRANSCOM, the Helpdesk Support position assists customers with questions and problems concerning computer systems, hardware and software. ... peripheral device issues using FAQs, knowledge base and other guides Provides Tier I support to end users for laptop/desktop/PC, applications, printers and… more