- Stantec (CA)
- …Opportunity** Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be ... Service Desk Analyst - ( 240001RB... Service Desk Analyst - ( 240001RB ) **Description** Grow...+ Post-secondary education in Information Technology + Minimum of one to two years of IT experience or equivalent… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... opportunity. **_ERP International is honored to have been named one of The Washington Post's 2023 Top Workplaces for...Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities… more
- Oneida Technical Solutions (Rome, NY)
- …to simulate and recreate user problems and providing the ability to handle all Tier One issues. Job Requirements + Secret security clearance required + Minimum ... knowledge. A week in the life of a Help Desk Support Specialist, Tier I: + Use...systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting. +… more
- Insight Global (Princeton, NJ)
- Job Description An employer is looking for a Tier III Help Desk Support Engineer. This person will be solely responsible for helping a team of 40 with their Mac ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Koniag Government Services (Baltimore, MD)
- …Procedures (SOP). **Requirements** **Education:** + The candidate must hold at least one of the following certifications: HDI Customer Service Representative, ... emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on...Candidates supporting this function shall have a minimum of one year experience serving in a help desk… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- Mercy University (Dobbs Ferry, NY)
- …& Experience: + Minimum of one year of experience in an IT-related help desk . + Strong customer service orientation. + Strong computer skills and a high ... Service Desk Specialist Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4422405) Apply...requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support.… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- System One (Pikesville, MD)
- …software products + Posses familiarity with ServiceNow ticketing system + Follow established Service Desk processes for ticket management + Develop and maintain ... Tier 2 Network Installation Technician-ONSITE DC-Washington Must be...and related hardware in order to deliver required desktop service levels. Duties and Responsibilities: + Install, configure, test,… more
- Leidos (Bethesda, MD)
- …individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide ... a timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Service ( Tier 2) Lead, you will be responsible, to include, but… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... **Description** We are looking for a **Deskside Technician ( Tier 2).** Leidos, Inc. is seeking qualified, creative,...point of contact and responsible for providing customer operational desk -side break fix support tasks and activities in addition… more
- SAIC (Hanscom AFB, MA)
- …This role may not be immediately available. **Job Responsibilities:** + Point of contact for Cloud One Service Now Tier 2 and 3 tickets for IL-4, IL-5, IL-6 ... motivated **Site Support Technical Specialist** to join our Cloud One team on a 24/7 support desk ....POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide… more
- City of New York (New York, NY)
- …The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end ... City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated… more
- University of Utah (Salt Lake City, UT)
- …Number** PRN37608B **Job Title** Technical Support Analyst **Working Title** Video Tier 1 Technician **Job Grade** E **FLSA Code** Computer Employee **Patient ... **Job Summary** The primary role of the (VT1) Video Tier 1 Support Group is to serve as the...an associate degree in a related area or equivalency ( one year of education can be substituted for two… more
- Summit Technical Solutions (Colorado Springs, CO)
- …world class team? Summit Technical Solutions (STS) (http://sts-llc.com) is seeking a mid-level Help Desk Technician to provide Tier I, II and higher Level ... Desk Technician resolves technical problems in a help desk environment, uses expertise in customer service ...duties include, but are not limited to: + Provide Tier I, Tier II and Higher Level… more
- General Dynamics Information Technology (Edwards AFB, CA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Clearance Level:** Active Secret + **Required Experience:** 5 years supporting Help Desk Tier 1 operations. + **Required Certifications:** CompTIA Security+ CE;… more
- CACI International (Bethesda, MD)
- …correct core problem + Providing Tier 1-4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical support. + ... Help Desk Specialist SME Job Category: Information Technology Time Type:...Tier 3 expert product and service support. + Tier 4 outside support for… more
- ProSphere Tek (San Antonio, TX)
- …and using/finding solutions to complex issues. Candidates will also be able to handle tier 1 help desk items when necessary, and will perform onsite ... evidenced by experience or prior training, working with customer service (phone, live chat, email, fax, and/or remote assistance)....complex issues. Candidates will also be able to handle tier 1 help desk items when necessary,… more
- System One (Winchester, VA)
- Service Desk - hybrid (2-3 days onsite each...independently and in a team environment * 3+ years of Tier 1 support and capabilities or similar * Desired - ... and W2 options Position Type: Multiyear Contract Summary The Service Desk is a fast-paced environment that...with ticketing software (ServiceNow) would be a plus System One , and its subsidiaries including Joule, ALTA IT Services,… more
- Cognosante (Portland, OR)
- …(GFE provided where needed) and on site. + 3+ years IT experience in an IT Service Desk , Tier 2 Enterprise Environment. Experience with technical writing and ... country. We provide a variety of services, including remote Service Desk support and in-person help. Spread...support challenges and opportunities. **What is the position?** The Tier 2 Desktop Support technician will provide general Windows… more