- US Tech Solutions (Pittsburgh, PA)
- …Lead Engineer, responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems , and ensuring redundancy, ... + Level 3; 5-7 years. **Skills:** **Must have technical skills:** + IPC or Verint Call Recording systems . + Proficient in system troubleshooting and… more
- CVS Health (Indianapolis, IN)
- … Verint and ticket systems .The SCBC Coordinator will also manage call recording projects internally to ensure business requirements are identified and ... call recording solution, including VoIP/TDM call center phones, Nice, Mattersight, Verint and/or...including VoIP/TDM call center phones, Nice, Mattersight, Verint and/or comparable ticket systems . Preferred Qualifications… more
- PNC (Brock, NE)
- …Experience in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE * Call Recording * Telephony The positions does require ... to contribute to the company's success. As a Senior Systems Reliability & Support within PNC's Technology organization, you...occasional on call responsibilities. **Job… more
- Duquesne Light Company (Pittsburgh, PA)
- …Cisco Voice Gateways, Cisco Unified Contact Center (UCCX/PCCE), WebEx, Virtual Hold, Verint call recording and vehicle routers. **Location:** Hybrid, ... existing voice network technologies + Monitors customer contact center technology including systems , applications, call routing and voice network traffic +… more
- Stanford University (Stanford, CA)
- …the Tier 3 day-to-day operations of Unified Communications (Cisco CUCM, SME, Unity, UCCE, Verint WFM/ Call Recording , VoIP Networking, and more) for Stanford ... contact center operations with a focus on Cisco UCCE systems (UCCE, CVP, CUIC, Finesse, Peripheral Gateway, etc.) ...and keep-it-current upgrade operations responsibility of a UCCE 12.5+ call center environment. + Demonstrate TIER 3 expertise on… more