- JCPenney (Columbus, OH)
- WFM Real - Time Analyst - Remote Location:Columbus, OH, United States (https://jobs.jcp.com/jobs/location/190715/columbus-oh-united-states) -Network Oper ... to join our team please visit our careers page (http://jobs.jcp.com/) . Job Title: WFM Real - Time Analyst - Remote Location:Columbus, OH, United States… more
- Chick-fil-A (Atlanta, GA)
- …headed tomorrow. As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling, ... and real time resource management of in-center and remote agents. Establishes...software + Knowledge of Five9 Call Center Software and/or WFM Software Usage + Mathematics or data analytics experience… more
- Paylocity (Schaumburg, IL)
- …three days per week. Primary Responsibilities Primary responsibilities include monitoring real time and historical staff patterns, forecasting client demand ... Paylocity. Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce Management ( WFM ) system for Paylocity's… more
- UGI Corporation (NC)
- …4+ years experience in a capacity planning role. + Demonstrated experience with a WFM system including real time scheduling/adherence. + Experience working ... in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range frontline… more
- AssistRx (Overland Park, KS)
- … serves customers by identifying, analyzing, and developing enhancements in real time visibility, reporting, productivity, efficiency, internal team ... algorithms existing within the solution), creation of leadership dashboards, reports and real - time call activity. + Subject Matter Expert of workforce management… more
- CVS Health (Austin, TX)
- …multi-skill/multi-site environments, assist in determining appropriate workload to complete any intraday/ real time monitoring of call stats and schedules in ... are met, create and maintain data in CMS, Verint WFM and other databases which may be applicable to...workforce management for the Clinical Shared Organization.RESPONSIBILITIES1. Intraday and real time monitoring of Avaya CMS, Five9… more
- CVS Health (Austin, TX)
- …multi-skill/multi-site environments, assist in determining appropriate workload to complete any intraday/ real time monitoring of call stats and schedules in ... are met, create and maintain data in CMS, Verint WFM and other databases which may be applicable to...the Clinical Government Services Shared Organization. RESPONSIBILITIES1. Intraday and real time monitoring of Avaya CMS, Five9… more
- Liberty Healthcare Corporation (Bala Cynwyd, PA)
- …to continued organizational growth, Liberty Healthcare is now hiring for a new full- time Human Resources Information System Analyst position. This is a remote ... continuous improvement including supporting the continuous releases of the Pro WFM . Your responsibility will include: + Facilitating the design and architecture… more
- Geisinger (Danville, PA)
- Job Summary The successful candidate will have work force management ( WFM ) experience and experience with real - time analysis (RTA). Other necessary ... force management support to the Contact Center and other assigned Teams. Balances real time inbound and outbound call and non-call customer contacts, developing… more
- Spectrum (Greensboro, NC)
- …+ Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time overtime and voluntary time off activities. + ... current view of staffing requirements. Enter updates into the WFM Portal to adjust staffing needs as required. +...turnover, and other events impacting staffing availability. + Make real time adjustments to staffing forecasts in… more
- Intuit (San Diego, CA)
- …in Contact Center operations, including forecasting, capacity planning, workforce management, real - time operations frameworks, and working knowledge of contact ... + Strong knowledge of contact center infrastructure, including queue management systems, WFM , telephony systems, and CRM. + Experience in managing contact center… more
- Camping World (Englewood, CO)
- …Planning for assigned departments + Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is ... **Reports to:** Director of Workforce Planning **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing… more