- Elevance Health (Altamonte Springs, FL)
- ** WFM Analyst Senior** **Location:** This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of one of our ... affordability, and personalized support throughout the consumer's treatment journey. The ** WFM Analyst Senior** will be accurately predicts call volumes,… more
- Chipotle Mexican Grill (Columbus, OH)
- Senior Analyst , WFM & Pay Technology (24015385) Description CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. ... to make better food accessible to everyone. THE OPPORTUNITY As the Senior Analyst , Workforce Management & Pay Technology you will serve as System Administrator and… more
- Chewy (Plantation, FL)
- **Our Opportunity:** As a CS Real Time Analyst , you will manage CS Operations, Customer Experience, and Agent through a combination of real time ... of Customer Service performance results. + Oversee and manages real time response to events such as...notification and occurrence reporting + Collaborates with Operations and WFM teammates to identify areas of innovation and continuous… more
- Chick-fil-A (Atlanta, GA)
- …headed tomorrow. As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling, ... and real time resource management of in-center and remote agents. Establishes...software + Knowledge of Five9 Call Center Software and/or WFM Software Usage + Mathematics or data analytics experience… more
- Paylocity (Schaumburg, IL)
- …three days per week. Primary Responsibilities Primary responsibilities include monitoring real time and historical staff patterns, forecasting client demand ... Paylocity. Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce Management ( WFM ) system for Paylocity's… more
- AssistRx (Overland Park, KS)
- … serves customers by identifying, analyzing, and developing enhancements in real time visibility, reporting, productivity, efficiency, internal team ... algorithms existing within the solution), creation of leadership dashboards, reports and real - time call activity. + Subject Matter Expert of workforce management… more
- CVS Health (Austin, TX)
- …multi-skill/multi-site environments, assist in determining appropriate workload to complete any intraday/ real time monitoring of call stats and schedules in ... are met, create and maintain data in CMS, Verint WFM and other databases which may be applicable to...workforce management for the Clinical Shared Organization.RESPONSIBILITIES1. Intraday and real time monitoring of Avaya CMS, Five9… more
- CVS Health (Austin, TX)
- …multi-skill/multi-site environments, assist in determining appropriate workload to complete any intraday/ real time monitoring of call stats and schedules in ... are met, create and maintain data in CMS, Verint WFM and other databases which may be applicable to...the Clinical Government Services Shared Organization. RESPONSIBILITIES1. Intraday and real time monitoring of Avaya CMS, Five9… more
- MetLife (Tampa, FL)
- …MetLife's Global Customer Solutions Organization. The role of the ROC Resource Management Analyst include the real - time monitoring of call flow, agent ... ROC Analyst II City/Cities Tampa State(s) Florida Country United...City/Cities Tampa State(s) Florida Country United States Working Schedule Full- Time Commutable Distance Required Yes Relocation Assistance Available No… more
- Liberty Healthcare Corporation (Bala Cynwyd, PA)
- …to continued organizational growth, Liberty Healthcare is now hiring for a new full- time Human Resources Information System Analyst position. This is a remote ... continuous improvement including supporting the continuous releases of the Pro WFM . Your responsibility will include: + Facilitating the design and architecture… more
- University of Michigan (Ann Arbor, MI)
- … Analyst Apply Now **Summary** Under minimal supervision and working independently, The WFM Analyst will forecast call volumes with a high degree of accuracy: ... Provide feedback to management team regarding agent scheduling concerns. This includes leveraging real - time data, as well as call history to make forecasts and… more
- American Express Global Business Travel (Columbus, OH)
- …position: creating efficient schedules, long range planning and on-going analysis of real time performance. This position provides decision making, the ... part of the Traveler Care organization. The Senior Regional Analyst is responsible for service level delivery (call management...& quarterly service level and efficiency goals. + Watching real time queues and making real… more
- Spectrum (Greensboro, NC)
- …+ Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time overtime and voluntary time off activities. + ... current view of staffing requirements. Enter updates into the WFM Portal to adjust staffing needs as required. +...turnover, and other events impacting staffing availability. + Make real time adjustments to staffing forecasts in… more
- The Hartford (Lake Mary, FL)
- …incoming contact patterns to operations and the broader organization. Oversee and manage real time response to events such as technical outages, application ... Analyst Workforce Planning - OW09AN We're determined to...the workload needs of the organization against the development time demands in order to plan a successful interval… more
- Intuit (San Diego, CA)
- …in Contact Center operations, including forecasting, capacity planning, workforce management, real - time operations frameworks, and working knowledge of contact ... + Strong knowledge of contact center infrastructure, including queue management systems, WFM , telephony systems, and CRM. + Experience in managing contact center… more
- Camping World (Englewood, CO)
- …administration and communicates to Operations and contact center employees + Ensure that WFM team monitors real - time intra-day management processes within ... daily operations of contact center, managing workforce planning and real - time monitoring of multiple skill groups, and...trends to provide a balanced work force; works with WFM Analyst to ensure accurate call volume… more