- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …+ Respond to technical inquiries and support requests via phone, email, or chat, delivering a positive customer experience with prompt and effective solutions. + ... Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues,… more
- ASM Research, An Accenture Federal Services Company (Lincoln, NE)
- …+ HS diploma or GED; Bachelor's Degree in healthcare or business field preferred + Certified Provider Credentialing Specialist (CPCS) preferred + 2-5 years of ... experience performing physician credentialing at a medical group, hospital or health plan. **Other Job Specific Skills** + Strong customer focus, interpersonal, collaboration, written/verbal communication, prioritization and computer skills. + Strong attention… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred ... + 8 - 15 years of relevant post-graduate work experience in counseling, social work, and mental health services. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …+ Initiates, submits, and tracks completion and results of criminal history background checks and fingerprints for all personnel working on the Military OneSource ... project. + Initiates, tracks to completion, and documents results of successful credential review/verification for counselors prior to the individual performing any counseling services. + Supports process of gathering and submitting information & documentation… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …are in addition to Escort and WADE Operator roles. + Queue Management / Incident Resolution: Provide Fairfax Operations management of + SSM queue and personnel ... management + Serve as the Primary Point of Contact (POC) for IcMs on assigned shift + Manage IcM queue with SWA management team + Escort Anchor: Support responsibilities as needed based on leads availability as detailed in Responsibilities section below +… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …**Duties and Responsibilities:** + Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in ... promptly at designated work hours. + Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information. + Performs initial level of problem identification and attempts to resolve routine or basic issues… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …+ Associates Degree or equivalent relevant experience. + 1-5 years of experience in information technology, systems administration or other IT related field. **Other ... The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …+ Bachelor's Degree in IT, Computer Science or a related field, or equivalent relevant experience; Master's Degree preferred. + 7-10 years of experience in ... Infrastructure Operations Lead is a key position responsible for leading the IT Infrastructure Operations contractor team that provides operations and maintenance to the network and systems. The Infrastructure Operations Lead is responsible for maintaining and… more
- ASM Research, An Accenture Federal Services Company (Nashville, TN)
- …+ Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone ... calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain… more
- ASM Research, An Accenture Federal Services Company (Arlington, VA)
- …may vary based on the needs of the customer and their users. Clearly communicates technical and non-technical information to beginner, experienced, and expert users, ... Military OneSource Training Specialists assist the Training Manager to develop and maintain the Military OneSource training program and methodology. Conducts in-person and online training for program applications, provides conference support, and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …for staff assigned to the IT department or program. Accountable for ensuring continuity of computer, network, and application services for users throughout the ... organization and customers' external to the organization through planning, technical leadership, and project management. + Responsible for the technical leadership and management of the agency's infrastructure operations teams. + Work closely with the… more
- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
- ASM Research, An Accenture Federal Services Company (Huntsville, AL)
- …+ Monitor open-source websites for hostile content directed towards organizational or partner interests. + Analyze collected data to identify potential threats, ... The CTI Team is Responsible for monitoring and analyzing external cyber threat data to provide insights and actionable intelligence about potential cyber threats. They shall triage information collected from different threat intelligence sources, including… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …+ Bachelor's Degree in a related field preferred or equivalent relevant experience. + 2+ years of working with technical documentation with experience in creating ... end-user documentation **Other Job Specific Skills** + Proven experience in process documentation, technical writing, or a similar role. + Strong writing and editing skills with exceptional attention to detail. + Excellent listening and interpersonal skills to… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …+ Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. ... + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …+ Assist the Shift Supervisor with facilitating digital escorts in the following scenarios: Join bridges to any active outages or high severity IcMs to assess and ... An Incident Response Lead provides exceptional, personalized customer service, ensuring that clients receive an elevated, premium support experience. This role requires attention to detail, a high level of professionalism, and a proactive approach to servicing… more
- ASM Research, An Accenture Federal Services Company (Nashville, TN)
- …+ Bachelor's Degree or equivalent of 4 years relevant experience. + Minimum 10 years of experience made up of a combination of at least 6 years of prior military ... Travels throughout their state and/or region, as directed, to support events that increase awareness of military community services. Collaborates with existing family support resources, identifies recommendations to address service gaps, and form relationships… more
- ASM Research, An Accenture Federal Services Company (Helena, MT)
- …+ US Citizen and fluent English speaker. + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust BackgroundInvestigation. + Bachelor's degree and ... up to 3 years of workforce analysis experience (additional 4 years ofwork experience may be considered in lieu of Bachelor's degree). + Solid working knowledge of standard computer software (Microsoft Office business suite toinclude Outlook, Word, Excel,… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …Holds a bachelor's degree (or equivalent work experience) and up to four years of related experience. Must be a US Citizen and fluent English speaker. **Compensation ... Works on projects in support of varying government contracts, including general project oversight to support the Project/Program Manager. Assist in the writing, updating, and submitting contract deliverables and monthly reports. Monitors various aspects of the… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …+ Master's degree in mental health-related field + Current, unrestricted state Licensure granting authority to provide counseling services as an independent ... practitioner in respective field required. Certified Employee Assistance Professional (CEAP) preferred. + Minimum 15 years' experience in mental health-related field with minimum of 5 years' experience in supervisory or leadership position in a call/contact… more
ASM Research, An Accenture Federal Services Company jobs in:
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Montgomery, AL,
Washington, DC,
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Jackson, MS,
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Hartford, CT,
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Lansing, MI,
Oklahoma City, OK,
Honolulu, HI,
St. Paul, MN,
Helena, MT,
Columbia, SC,
Juneau, AK,
Tallahassee, FL,
Olympia, WA,
Dover, DE,
Pierre, SD,
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