- Providence (Missoula, MT)
- **Description** ** Call Center Representative - COMMUNICATIONS Department, Providence St. Patrick Hospital, Missoula, MT** The Communication Specialist is at ... the core of the Answering Service Center and performs services for these multiple hospitals, clinics...are expedited according to the emergent nature of the call . Providence caregivers are not simply valued - they're… more
- TEKsystems (Billings, MT)
- …processing/medical billing experience and a competitive desire to maximize returns. Our Call Center Representatives assist patients on the phone, helping them ... to resolve patient account balances: + Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone +… more
- Trustmark (Helena, MT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key ... Accountabilities: + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating… more
- Trustmark (Helena, MT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. + ... Identifies problems and relevant issues in semi - routine situations and assesses using standard procedures. + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules,… more
- St. Peters Health (Helena, MT)
- …daily cash drawer reconciliation. Post and deposits client billing payments from other departments. + Reports trending call issues to the QA Coordinator. ... + Collect appropriate deposit, deductible and/or co-insurance amounts from patient/guarantor at pre-admit, admit, in house or at discharge. + Complete insured and uninsured patient estimates upon request. + Evaluate guarantor financial status, previous account… more
- IQVIA (Townsend, MT)
- …currently we are looking for a 100% remote (work from home-WFH) contract **Pharmacy Support Call Center Representative ** to join our team. In this position, ... solutions such as co-pay cards or vouchers. The **Pharmacy Support Call Center Representative ** is primarily responsible for fielding requests such… more
- Lincoln Financial Group (Helena, MT)
- …**The Role at a Glance** We are excited to bring on a **Customer Service Representative ** to join our fast paced, high volume contact center team supporting our ... grow in this fast-paced environment. As a Customer Service Representative , you will serve as the first point of...the appropriate systems. You will take ownership of each call working to deescalate customer concerns as needed. +… more
- Conviva (Helena, MT)
- …A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability to handle high ... caring community and help us put health first** The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written… more
- Merck (Helena, MT)
- **Job Description** The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric ... to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge… more
- Humana (Helena, MT)
- …experiences **Preferred Qualifications** + Associate's or Bachelor's Degree + Previous inbound call center or related customer service experience + Healthcare ... caring community and help us put health first** The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written… more
- CAI (Helena, MT)
- …issues, including claims and continuity of care. + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties. + ... Full time **Worksite Flexibility** Remote **Job Summary** As a Customer Service Representative , you will provide first level support and resolution to provider… more
- Providence (MT)
- **Description** **Providence is calling Accounts Receivable Representative across our footprint states of AK, WA, CA, MT, OR, TX and/or NM.** This position is ... may be available for this role, such as shift differentials, standby/on- call , overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers… more
- Highmark Health (Helena, MT)
- …None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** ... hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. +… more
- Merck (Helena, MT)
- …must reside within the territory or within commuting distance to a major workload center in the territory. + Travel (%) varies based on candidate's location within ... customers) will be hired at the S2 Oncology Sales Representative level. Candidates with more than 2 years of...and an essential function of your job is to call on external stakeholders who require vaccination to enter… more
- R1 RCM (Missoula, MT)
- **Location: LifePoint** **Community Medical Center ** **Shift:** **PRN- part time, work as needed. Open availability required for as needed shifts including ... overnight, holiday, and weekend availability. Hours will include a rotating on- call schedule. PRN associates will be cross-trained in multiple departments as… more
- Highmark Health (Helena, MT)
- …of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a Healthcare related call - ... individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that responses to inquiries… more
- HomeSafe Alliance (Helena, MT)
- …of the role follows the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call Work, Unavailable Codes). + ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...customers, internal colleagues, and external partners. + Ensures first call resolution through problem solving and effective call… more
- HomeSafe Alliance (Helena, MT)
- … and customer relationship reporting and understanding and interpreting trends of contact center metrics (ie, Average Handle Time, After Call Work, Unavailable ... **Title:** Contact Center Supervisor **_HomeSafe Alliance_** is the single global...processing customer orders. + May function as a designated representative for designated accounts. + May lead and train… more
- Logan Health (Kalispell, MT)
- …systems including, but not limited to: Amcom phone and on call system, record management system, service requester, Meditech, vehicle registration database, ... physician on- call software, paging systems, OB systems, alarm systems, Emergency...departments and clinics. + The above essential functions are representative of major duties of positions in this job… more
- Fresenius Medical Center (Missoula, MT)
- **POSITION FEATURES:** + Monday - Friday schedule, no nights/weekends/holidays/on call + Rewarding development of direct patient care staff + Structured professional ... The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions… more