- Cayuse Holdings (Arlington, VA)
- **Overview** The Service Desk Lead (SDL) will be responsible for leading a mid-size team of Service Desk Agents in a dynamic 24/7/365 operating ... created, and understand the mission impact of Service Desk functions. + Coordinate with Federal Lead , Service Desk Agents (SDAs), and ticketing… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- Danaher Corporation (Torrance, CA)
- …want to work in a dynamic IT team environment? We are currently seeking a IT Service Desk Lead /Supervisor who will supervise the day-to-day operations of the ... IT service desk technical support team. Identifies, researches,...performing a variety of work activities within helpdesk + Lead Helpdesk team to troubleshoot and resolve Level 1… more
- NANA Regional Corporation (Herndon, VA)
- …growth opportunities and excellent retirement options. **Job Summary:** SUVI is seeking a Service Desk Lead to provide Information Technology Support ... **Job Responsibilities:** + Supervises the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems. + Creates… more
- Stanford Health Care (Newark, CA)
- … Agent III is responsible for providing a lead role within the ITS Service Desk . Providing escalation support for SHC End Users, to oversee and provide ... all aspects of the organization. This will include improving Service Desk daily workflows, ability to lead a team, in addition to the standard Service … more
- Koniag Government Services (Vienna, VA)
- …its validity._ **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance to work 2nd ... flexible spending accounts, paid holidays, three weeks paid time off, and more. The service desk lead is responsible for managing daily operations of the … more
- CACI International (Doral, FL)
- …to 10% Type of Travel: Continental US * * * CACI is looking for an experienced Service Desk Lead in support of SOUTHCOM, a Department of Defense (DoD) ... organization located in Doral, Florida. As the Service Desk Lead at this location, you will be responsible for maintaining, analyzing, troubleshooting,… more
- Robert Half Technology (Boston, MA)
- …effective issue resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk team. + Lead , mentor, and develop a team of ... To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Manager. As a Service Desk Manager, you will be at… more
- MISO Energy (Carmel, IN)
- **Description** As MISO's **IT Operations Manager ( Service Desk Manager)** , you will: + Lead daily service desk operations, ensuring efficient and ... It Here: + Play a key role in enhancing customer satisfaction and service desk reputation. + Lead exciting projects like integrating some SOC capabilities… more
- AeroVironment (Simi Valley, CA)
- …knowledge articles and/or self-help materials. + Other duties as assigned by team lead or service desk manager. Basic Qualifications (Required Skills ... **Worker Type** Supplemental **Job Description** Summary: The Service Desk Intern is a member of the Information Technology Service Desk Team and shadows… more
- Cayuse Holdings (Reston, VA)
- …issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are ... - USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist senior-%28lead%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-VA-Reston_ **ID**… more
- McIntire Solutions (Chantilly, VA)
- Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in ... technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage metrics and key… more
- US Agency for Global Media (Washington, DC)
- …limited to: Direct and support the day-to-day operational activities of the 365x24x7 USAGM IT Service Desk . Lead , mentor, and train a team of IT ... Summary This IT Service Desk Manager position is located in the US Agency for Global Media (USAGM), Office of Technology, Services, and Innovation. The incumbent… more
- CAI (Pittsburgh, PA)
- …**Req number:** R2488 **Employment type:** Full time **Worksite flexibility:** Onsite **Job Summary** The Service Desk Team Lead will oversee and ensure the ... support call center. **Job Description** We are seeking a highly skilled and experienced ** Service Desk Team Lead ** to join our IT team. This position will… more
- Ophthalmic Consultants of Boston (West Yarmouth, MA)
- …passion for providing outstanding customer service ! We are currently looking for Front Desk Lead for our West Yarmouth office with travel to Falmouth and ... careers. Can we help you with yours? The Front Desk Lead will be responsible for upholding... the FD staff to optimize staff productivity and service ; resolve workplace problems of team and processes. +… more
- General Dynamics Information Technology (Washington, DC)
- …ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to lead our technical support team, ensure timely and ... , recruit and train team members and establish customer service standards. **HOW A SERVICE DESK...equivalent experience + Experience: 5-8+ years of applicable Help Desk Management / Lead experience as outlined… more
- Axxum Technologies (Mclean, VA)
- …service desk ticketing system, telephone, and email communications + Support the service desk shift lead in operational activities Interact with the ... government Program Manager for the service desk regarding operational issues + Ensure timely and effective response to internal and external mission partners +… more
- Cayuse Holdings (Arlington, VA)
- …style from planning through mission accomplishment. + Provide oversight and guidance for Service Desk Lead , Team Leads and staff supporting contract ... supports DHS CISA Central in the administration of a service desk , operations center, executive briefing products...tasks that do not have a Team Lead . + Assist PM in the development, tracking and… more
- TEKsystems (Linthicum, MD)
- …We're looking for an Engagement Manager to join our team. We are seeking a dedicated Service Desk Manager to lead our managed services. The role demands a ... desk Additional Skills & Qualifications: We are seeking a dedicated Service Desk Manager to lead our managed services. The role demands a comprehensive… more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology ... most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline...security teams to ensure mission continuity. + Oversee help desk workflows, ensuring adherence to service level… more