- Warner Bros. Discovery (Atlanta, GA)
- …service management operations. The focus will be on supporting strategic planning, process optimization, and continuous improvement of ITSM practices. Key ... you can thrive. **Your New Role ** The Service Analyst will play a crucial role in supporting the...in the definition and evolution of the Service Management Framework , and ensuring alignment with broader guidelines from WBD… more
- Capgemini (New York, NY)
- **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions **Location:** **Chicago, IL; Houston, TX; ... Workflow solutions as well as the following specialties: * ITSM Tech Debt & Remediation Data Foundations * ITOM...& Remediation Data Foundations * ITOM * CMBD/CSDM * Process Assessments and Documentation * Interacting with Engagement Teams… more
- CACI International (Sterling, VA)
- …the optimization of incident management tools and systems. + Collaborate with other ITSM process teams to ensure proper integration of incident management with ... Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full...procedures for IT network incident management, aligned with ITIL framework . + Conduct regular audits of incident records, documentation,… more
- American Airlines (Phoenix, AZ)
- …in development, facilitation and implementation of ITIL processes and tools within the ITSM / ITIL framework . He/she is responsible for standardizing processes, ... industry best practices and applying continual service improvements to remediate process gaps. The position requires soft skills, diplomacy and tact necessary… more
- CACI International (Sterling, VA)
- Network Request Fulfillment Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking a detail-oriented Network Request Fulfillment Quality Assurance Analyst to ensure the quality and efficiency of our network request fulfillment… more
- Insight Global (Chicago, IL)
- …a Business Analyst with ServiceNow. -Experience of IT service management ( ITSM ) principles and best practices. -Cultural fit for this organization -Flex for time ... Job Description Insight Global's client is looking for a ServiceNow Business Analyst to join their team to help bridge the gap between IT and the business. On a day… more
- Capgemini (Atlanta, GA)
- **Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain **Location:** **Chicago, ... Risk solutions as well as the following Finance and Supply Chain specialtise: Process & Technical Assessment & Recommendations Finance & Supply Chain Workflow -… more
- PNC (Brecksville, OH)
- …an opportunity to contribute to the company's success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Pittsburg, ... change management, release management, or a related role. * Proven experience with ITSM tools (eg, ServiceNow, Jira, or Remedy). Technical Skills: * Knowledge of… more
- PNC (Akron, OH)
- …PC/Workstation Hardware, PC/Workstation Software, Service Request Management Process , Software Installation and Support, Technical Troubleshooting, ... to the company's success. As a Technology Solution Center Analyst Lead within PNC's Technology organization, you can sit...to Service Desk and Company Polices and Incident Management process PNC will not provide sponsorship for employment visas… more
- Truist (Charlotte, NC)
- …influence change, turning your analysis into funded, prioritized action. * Framework Familiarity: A solid understanding of ITIL principles (Incident, Problem, Change ... and root cause analysis methodologies (eg, 5 Whys, Fishbone). * Experience with ITSM platforms like ServiceNow is helpful, but your analytical power and technical… more
- Warner Bros. Discovery (Atlanta, GA)
- …here you can thrive. Your New Role **:** The **Staff , APM Technical Analyst ** will play a critical role in the Business Service Mapping team, focusing on ... build sustainable, scalable relationship frameworks that enable data reuse across ITSM , APM, SAM, and Service Portfolio processes. Your Role Accountabilities: **CSDM… more
- Allied Universal (Irvine, CA)
- …initiatives to enhance system performance, reliability, and security + Implement and manage an ITSM framework to ensure the efficient delivery of IT services + ... and building scalable IT solutions and architectures + Demonstrated expertise in ITSM and ITIL process improvement methodologies + Experience leading… more
- SMBC (Charlotte, NC)
- …years focused on ServiceNow implementations. + 3+ years of experience in a Business Analyst role working with ServiceNow or other ITSM platforms. + Strong ... hybrid role demands a strong understanding of the ServiceNow platform, including modules like ITSM , ITOM, HRSD, or GRC, as well as a structured approach to software… more
- Capgemini (Atlanta, GA)
- …infrequently to begin with **Job description:** Task details I ServiceNow Business Analyst (SME) - GRC/IRM/TPRM Job Description: A Governance, Risk, and Compliance ... Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs * Provides guidance and insight… more