- Robert Half Finance & Accounting (Baltimore, MD)
- …and experience managing budgets at a department or organizational level. + Knowledge of call center technologies, workforce management, and CRM platforms. + ... Description Rapidly growing organization seeking a dynamic and experienced Executive Call Center Leader to join their team in Baltimore. This is a unique… more
- USAA (San Antonio, TX)
- …analysis, including seasonality, trend analysis, and anomaly detection. + Experience forecasting call center or workforce headcount needs. + Experience ... with call center demand forecasting. The above description reflects the details considered necessary to describe the principal functions of the job and should… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in ... and required staff service levels are achieved + Manage call center reports utilizing WFM programs and...+ Some college classes preferred + Two (2) years' workforce management experience in contact center environment… more
- Entergy (Little Rock, AR)
- …skills, and abilities required of the position:** + 2 years Call Center experience + 1 year workforce management including forecasting and analytics + ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place...join our team. This role focuses on optimizing contact center operations through accurate forecasting, efficient scheduling, and meticulous… more
- Mass Markets (MO)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met,… more
- Zelis (Atlanta, GA)
- …implement strategic plans and achieve measurable results. + In-depth knowledge of call center operations, including workforce management, performance ... a dynamic and experienced Director of Operations to lead our Price Optimization Call Center , Intake Services, and Data Services Operational teams. The ideal… more
- Chewy (Louisville, KY)
- …we are hiring a Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call center team! You will develop and ... handle time, and task durations across multiple queues and channels (contact center and back office) + Analyze historical trends, business inputs (eg, promotions,… more
- Leaffilter (Hudson, OH)
- …customer-centric environment. Additional Requirements: Strong understanding of service workflows, inbound call center systems, workforce planning, and ... initiatives, including implementing Net Promoter Score (NPS) improvement plans, analyzing call data and sentiment to identify satisfaction drivers, and balancing… more
- TEKsystems (San Antonio, TX)
- …align with MSR role / peer group supporting contact center strategy. Skills workforce management software, call center Top Skills Details workforce ... rollout of such measures. Uses WFM tools to supports contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...center operation to include three years in a workforce management analyst role + Experience with Automated … more
- Mass Markets (Las Cruces, NM)
- …focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly...and possess a strong work ethic. A background in call center operations management is required, and… more
- Sanofi Group (Morristown, NJ)
- **Job Title:** Associate Director, Affordability COE PB - Call Center in Patient Support Services **Location** : Cambridge, MA Morristown, NJ **About the Job** ... and customers. As the Associate Director of Affordability - Call Center - in the newly formed...and Affirmative Action employers committed to a culturally diverse workforce . All qualified applicants will receive consideration for employment… more
- Providence (Seattle, WA)
- **Description** The position in the Call Center will provide on- call schedule support for the Senior Program Coordinator - On- Call Schedules and utilize ... position will provide first level leadership support as a Call Center Lead Coordinator. Duties include ...Employer. We are committed to the principle that every workforce member has the right to work in surroundings… more
- Mass Markets (Las Cruces, NM)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- VCA Animal Hospitals (Los Angeles, CA)
- …creating work environments that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to hospital teams struggling with ... The Operations Manager will bring specialized knowledge of managing call center teams to bring our ...and make them feel supported. Related, work closely with Workforce Management on developing call scripts and… more
- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General Management ... Telecommuting allowed? Yes County Albany Street Address Human Services Call Center 80 Broadway City Menands State...dismantling racial injustice and recognize that diversity in our workforce is critical to fulfilling our mission. We are… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive ... and has a strong work ethic. A background in call center operations management is required, with...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals + Develop… more
- Duke Energy (Charlotte, NC)
- …an integral part of Duke Energy's customer success and satisfaction as an Associate Call Center Representative. This role has a high degree of accountability for ... that customers receive excellent service and business objectives are achieved. The Associate Call Center Representative will also consult with customers on their… more
- Mass Markets (Las Cruces, NM)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- Kaleida Health (Buffalo, NY)
- **Director of Call Center ** **Location:** **Larkin Bldg @ Exchange Street** **Location of Job** **: US:NY:Buffalo** **Work Type** **: Full-Time** **Shift 1** ... **Job Description** **The Director of Call Center Operations is a transformative leader...expanding access and after-hours care, and creating a scalable workforce model. It also serves as a key driver… more