- Robert Half Finance & Accounting (Baltimore, MD)
- …budgets at a department or organizational level. + Knowledge of call center technologies, workforce management , and CRM platforms. + Excellent ... Qualifications: + 8+ years of progressive leadership experience in a call center environment, including executive-level management . + Proven track record… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in ... and required staff service levels are achieved + Manage call center reports utilizing WFM programs and...+ Some college classes preferred + Two (2) years' workforce management experience in contact center… more
- Entergy (Little Rock, AR)
- …position:** + 2 years Call Center experience + 1 year workforce management including forecasting and analytics + Technical Skills: + Proficiency in ... **Job Title:** Workforce Management WFM Invoicing and Forecasting...join our team. This role focuses on optimizing contact center operations through accurate forecasting, efficient scheduling, and meticulous… more
- Mass Markets (MO)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Zelis (Atlanta, GA)
- …plans and achieve measurable results. + In-depth knowledge of call center operations, including workforce management , performance metrics, and quality ... years of experience in a call center environment with proven experience in call center and operational team management with a minimum of 5 years in… more
- Chewy (Louisville, KY)
- …Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call center team! You will develop and maintain ... handle time, and task durations across multiple queues and channels (contact center and back office) + Analyze historical trends, business inputs (eg, promotions,… more
- TEKsystems (San Antonio, TX)
- …sets align with MSR role / peer group supporting contact center strategy. Skills workforce management software, call center Top Skills Details ... workforce management software, call center Additional Skills & Qualifications BVA: - Bilingual - Bachelor's Degree Experience Level Entry Level Pay and… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Mass Markets (Savannah, GA)
- …in the industry. We are seeking a results-driven Operations Manager to oversee the daily management and development of call center supervisors and ensure the ... HR, IT, and Training + Hire, coach, and manage call center staff, including performance management...organizational, analytical, and communication abilities + Proficiency in performance management and workforce planning + Ability to… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
- Sanofi Group (Morristown, NJ)
- …This role will oversee the management of affordability education to both patients and call center agents; copay call center vendor relationships and ... **Job Title:** Associate Director, Affordability COE PB - Call Center in Patient Support Services...and champion continuous improvement. + Develop and maintain knowledge management tools, Work Instructions, SOPs, Call Guide,… more
- Providence (Seattle, WA)
- **Description** The position in the Call Center will provide on- call schedule support for the Senior Program Coordinator - On- Call Schedules and utilize ... scheduling needs. Additionally, the position will provide first level leadership support as a Call Center Lead Coordinator. Duties include call routing for… more
- Mass Markets (Las Cruces, NM)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- VCA Animal Hospitals (Los Angeles, CA)
- …team members for success and make them feel supported. Related, work closely with Workforce Management on developing call scripts and other resources for ... that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to...practices. Should have a strong success background in coaching management . They should have at least a basic familiarity… more
- Mass Markets (Mesilla, NM)
- …experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... and performance management + Monitor and improve call center metrics, productivity, and service quality...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals… more
- Mass Markets (Las Cruces, NM)
- …position are highly motivated, energetic, and dedicated. Required + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... of accountability, continuous improvement, and high performance. + Oversee workforce management , including scheduling and performance goal...service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Mass Markets (Wichita, KS)
- …ideal for individuals with prior experience in customer service leadership, supervision, or call center management . You'll be responsible for the ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General ... Management Salary Grade 14 Bargaining Unit ASU - Administrative...Telecommuting allowed? Yes County Albany Street Address Human Services Call Center 80 Broadway City Menands State… more
- Duke Energy (Charlotte, NC)
- …an integral part of Duke Energy's customer success and satisfaction as an Associate Call Center Representative. This role has a high degree of accountability for ... that customers receive excellent service and business objectives are achieved. The Associate Call Center Representative will also consult with customers on their… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...expanding access and after-hours care, and creating a scalable workforce model. It also serves as a key driver… more