- Daiichi Sankyo, Inc. (Bernards, NJ)
- …Job Summary: Manage Local/Global Pharmacovigilance (PV) service providers responsible for Call Center, individual safety case processing, and aggregate reporting for ... Partner Management: Manage Local/Global PV service providers responsible for Call Center, individual safety case processing, and aggregate reporting.Establish and… more
- Legend Biotech USA, Inc. (Raritan, NJ)
- …the schedule including working in other shifts and providing on call support as per operational needs is required.RequirementsB.Sc./M.Sc. in Biological/Biochemical ... EPA, OSHA and DEA)HVAC operation, building automation and environmental monitoring systems, process maintenance, instrumentation, automation PLCs, VFDs and… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …will support a wide range of IT security activities including monitoring of alerts, investigation of alerts, incident response, vulnerability response, threat ... to Novo Nordisk and need special assistance or an accommodation to apply, please call us at ###. This contact is for accommodation requests only and cannot be… more
- Cardinal Health (Jefferson City, MO)
- …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... get life-changing therapies to patients who need them-faster.** **What Performance Monitoring contributes to Cardinal Health:** Performance Monitoring is… more
- Atlantis Casino Resort Spa (Reno, NV)
- …Responsible for weekly scheduling and payroll. + Responsible for oversight of the weekly call monitoring program, ensuring each agent is shopped twice weekly and ... KPIs, including talk time, make busy time, LuxSell attempt rate, and call monitoring scores. + Functions as the process expert for the overall reservation… more
- Bank OZK (Little Rock, AR)
- …service skills, and adherence to policies and procedures through reoccurring side-by-side call monitoring . + Leads monthly touch base meetings with agents ... Job Purpose & Scope The Call Center Manager is responsible for providing guidance...specific Customer Care Center location and is responsible for monitoring Key Performance Indicators (KPIs), implementing process improvements, and… more
- Humana (Augusta, ME)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...improve call quality results. May also act as a subject… more
- Tompkins Community Bank (Batavia, NY)
- …retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities + Responsible ... the right methods/tools available + Meet personal/customer care center team targets and call handling quotas + Follow all company policies and procedures as set… more
- AECOM (Fairfax, VA)
- …better world. Join us. **Job Description** **AECOM** is seeking Onsite Traffic Monitoring Operator(s) located in Fairfax, VA. The 12-hour shifts for the position(s) ... screening process. + Constantly operating a computer and other monitoring equipment while sitting or standing at a desk...of the operations. + Previous experience working in a call center, customer service, 911 Operator or dispatching environment.… more
- AECOM (Indianapolis, IN)
- …a Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... responding agencies using 10 codes, incident identification and response call -out, customer service representative, and implementing required traffic control and… more
- Wright-Patt Credit Union Inc. (Beavercreek, OH)
- …applicable policies and procedures; adhere to optimized schedule while exceeding call center monitoring expectations. MERs proactively suggest appropriate ... and vision. + Provide extraordinary member service in a fast paced, high call volume environment by being knowledgeable, engaging with members, making members feel… more
- NBC Universal (Orlando, FL)
- …start-up meetings, handling all staffing issues resulting from Team Member's call outs, monitoring start-up/shut down procedures, communicating operational ... leave, and a variety of other discounts and perks. This is an On- Call , Hourly position. JOB SUMMARY Provides operational support of Universal Horror Unleashed (UHU)… more
- AECOM (Atlanta, GA)
- …Join us. **Job Description** **AECOM** is actively seeking an experienced Traffic Monitoring Call Center Supervisor for employment in Atlanta, GA. Transportation ... +2 or more years prior experience as a Traffic Monitoring Operator or other related experience + Must pass...co-workers (internal customers) and Customers Willingness to be on call 24/7 and respond to after-hours call … more
- Providence (Seattle, WA)
- …Coordinator. Duties include call routing for main line calls, code dispatch, alarm monitoring , Call Center metric tracking, call support for Call ... **Description** The position in the Call Center will provide on- call schedule...training, additional Call Center project support, coverage monitoring and support among other lead tasks. This position… more
- Transdev (El Monte, CA)
- …trends and data for regular performance reports. + Manage and improve call center performance through performance monitoring , problem resolution, system audits, ... strategies by evaluating team results and objectives. + Maintains and improves call center operations by monitoring system performance and identifying and… more
- Amalgamated Bank (New York, NY)
- …new or updated Call Center procedures to improve their performance. + Observing Call Center employees while monitoring and conducting call evaluations to ... We are looking for an engaging Call Center Trainer/Quality Assurance Analyst to join our growing Call Center. In this role, you'll be responsible for scheduling… more
- Transdev (Oakland, CA)
- …trends and data for regular performance reporting. + Manage and improve call center performance through monitoring , resolution, audits and quality assurance ... Call Center Manager At Transdev, we have built...while fostering an inclusive and collaborative work environment. The Call Center Manager is responsible for leading a team… more
- AssistRx (Orlando, FL)
- …emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and ... and develops departmental associates by communicating job expectations, planning, monitoring , appraising, and reviewing job contributions, enforcing policies and… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
