- UCHealth (Aurora, CO)
- …related moves, adds, and changes. + Support all related voice systems including WiFi phones, call recording , and call reporting. + Collaborate with IT teams ... (UCCX) + Cisco Unified Border Element (CUBE), Unity Connection, Singlewire Informacast Fusion, Call Recording , Call Detail Reporting, Cisco Unified Computing… more
- OneMain Financial (Baltimore, MD)
- …experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, ... insights from the CRM. + Manage the implementation and optimization of call recording solutions to ensure compliance, quality monitoring, and performance… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- Fiserv (Alpharetta, GA)
- …from third-party tools such as Genesys Infomart, Nice WFM, Nice NPM, Verint Call Recording , Smartguide, Workday. Relationship building is a meaningful aspect of ... Genesys Voice Platform, Avaya, Outbound Dialer, Nice WFM, AmplifAI, Verint Call Recording , and Smartguide KMS. + Experience with Azure Services and… more
- Chewy (Richardson, TX)
- …solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake (A3S) ... operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), cardeasy (PCI solution), and Snowflake… more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) + ... reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time...**WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a… more
- Insight Global (Pittsburgh, PA)
- …developing and deploying APIs to facilitate the secure and efficient transfer of NICE call recording files to a third-party SaaS vendor (CallMiner). This role ... using Java and Spring Boot. . Develop integrations to securely transfer NICE call recording files to a SaaS based storage platform. . Work with internal… more
- Verint Systems, Inc. (Tallahassee, FL)
- …Verint or similar products; and/or understanding of Contact Center, cloud technology, call recording , Speech Analytics, Text Analytics, Real Time Speech ... products; and ability to develop detailed knowledge of application recording (screen and/or data capture), analytics applications, employee performance management,… more
- TEKsystems (Morrisville, NC)
- …(Word, Excel) * Basic knowledge of monitoring software preferred (ie, Calabrio, NICE Call Recording , etc.) Experience Level Intermediate Level Pay and Benefits ... and specific program policies and procedures. * Analyzes potential call trends through call monitoring and works with the internal departments to develop… more
- UCLA Health (Los Angeles, CA)
- … managero Cisco IPCC Expresso H323/SIP* Experience working with integrations like Mindful ( call back) & Calabrio ( call recording ). * Experience working ... and troubleshooting contact center backbone infrastructure. * Experience with designing call trees and telephony scripts. * Hands-on experience working with Cisco… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Motion Recruitment Partners (Pleasanton, CA)
- …3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call center ... protocols. + Proven experience with QoS, SIP, and VOIP best practices in a call center environment. + Strong understanding and working knowledge or network and voice… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/ recording software. + Exceptional customer ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Teledyne (Dallas, TX)
- …is also desirable: + Cisco SBCs: Cisco Unified Border Element (CUBE) + Imagicle Call Recording + Tendfor for Microsoft Teams telephony + InterFAX Online Fax ... Webex Calling, from migration of legacy telephony solutions to setting up voice call queues for a contact center. + Maintain, manage and troubleshoot existing Cisco… more
- TEKsystems (Boston, MA)
- …Wireshark, SolarWinds, and TraceSBC + Support peripheral systems: SPOK paging, IVR, call recording , overhead paging + Deliver technical training and ... Responsibilities + Engineer, design, and maintain telecom systems including: + Cisco Call Manager v15, Unity Connection, Emergency Responder, VG Analog Gateways +… more
- Eliassen Group (Merrimack, NH)
- …IVR, third APIs, and enterprise systems eg, CRM, case management + Manage call recording , error handling, and failover routing logic + Configure and ... maintain queues, routing profiles and hours of operation + Troubleshoot call logs using CloudWatch and optimize routing for performance + Provide documentation,… more
- Washington Metropolitan Area Transit Authority (Hyattsville, MD)
- …the Authority's facsimile machine procurement, replacement and repair. Responsible for Detail Call Recording System, long distance access codes and publishing ... monthly long distance toll call billings. Maintenance and repair of audio recorder equipment in JGB and CTF. Responsible for all Continuity of Operations Plan (COOP)… more
- Robert Half Technology (West Des Moines, IA)
- …and support experience with other Genesys Cloud CX capabilities, such as call recording , transcripts, Knowledge Center, Voice-of-Customer Surveys, and reporting ... * Ability to troubleshoot telephony integration deployments, including media, CTI, Call Event-related issues. * Broad knowledge of information technology functions… more
- Suburban Propane (Syracuse, NY)
- …written communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call Recording /Monitoring *Must be able to satisfy the English Language ... improving results of individuals, team and center. + Evaluates and scores call quality performance based on established quality standards + Evaluates employee… more
- NJ Transit (Newark, NJ)
- …analysis of data from Trapeze PASS and associated modules and systems, including call distribution, recording systems and IVR systems. Provides leadership in ... Linkto join our team!! Roles & Responsibilities: + Oversee the Operations Call Center, which involves the planning, management, and monitoring of day-to-day… more