- Providence (Seattle, WA)
- …first level leadership support as a Call Center Lead Coordinator. Duties include call routing for main line calls, code dispatch, alarm monitoring, Call ... **Description** The position in the Call Center will provide on- call schedule support for the Senior Program Coordinator - On- Call Schedules and utilize the… more
- Foundation Partners Group (Denver, CO)
- …to address customer concerns and inquiries. + Use company information systems to manage call routing , call volume, and scheduling of appointments. + Verify ... of the future. Who You Are: As a Centralized Call Representative in Denver, CO Market, you will handle...designated market, improve customer satisfaction, and ensure a higher call conversion rate. What You Will Do: + Answer… more
- Arnot Health (Watkins Glen, NY)
- …exceptional patient experience by handling incoming and outgoing calls, providing efficient call routing , and supporting administrative tasks that maintain a ... We are currently seeking a motivated and customer-focused Outpatient Call Center Assistant to support our Watkins Glen Primary...+ 6 Paid Holidays Key Responsibilities: Client Service & Call Management + Answer, manage, and direct high volumes… more
- Corewell Health (Grand Rapids, MI)
- …patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution. + Performs patient registration and check-in: confirms ... patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments. + Maintains patient medical records according to standards; uploads Right Fax… more
- Fun Town RV (Fort Worth, TX)
- …on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks. Call Routing & Support + Hot transfer calls to the appropriate party or ... department efficiently. + Check phone lines each morning and report issues to the supervisor promptly. Lead Monitoring + Monitor the New Leads Report for Parts and Service to ensure timely response. + Use Interact to confirm lead parsing and assist with lead… more
- Grand Canyon Education (Phoenix, AZ)
- …and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing , and customer service to establish meeting ... Student Worker - Student Contact Center - Call Center Specialist Click Here to Apply Online...Position Summary/Purpose: Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …Connection, and Unified Presence. + Extensive experience with LAN technologies such as IP routing , switching, call routing , call management, call ... the ability to troubleshoot complex voice network related problems to include call routing /dial plan management, one-way audio, SCCP/SIP registration errors,… more
- Walmart (Bentonville, AR)
- …+ Understanding of omni-interaction channels including conversational IVRs, automated call routing (ACD), workforce management (WFM/WEM), quality management ... it. + Be the subject matter expert on Intelligent Routing + Be the subject matter expert on how...product vision, strategy, and roadmap for the Connected Assistance Routing Engine [Interrupt Capability] and Mobile Communication channel product… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …field activation across OAP (API-based integration layer) , Point of Sale (POS), and call routing . **Required qualifications to be successful in this role:** * ... * Systems & Call Center Readiness o Oversee impacts to IVR routing , call volume shifts, and agent handling models for migrated customer bases. o Identify… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time - Position is...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- Generac Power Systems (Waukesha, WI)
- …telephony services and networks, assisting in resolving problems, and leading the evaluation of call center and call routing data/analytics in order to ... responsible for advanced planning, administration, and implementation of telecommunications and call center services. This position is expected to handle more… more
- WellSense (Boston, MA)
- …role. + Provides coverage for escalated member calls including crisis and threat-of-harm call routing and management. + Provide crisis intervention support using ... the intake and triage of incoming calls, ensuring timely and appropriate call assignment, monitoring, call resolution, and reporting. The Supervisor also… more
- Motion Recruitment Partners (Annapolis Junction, MD)
- …to VOIP. + Experience with administration tasks such as managing user accounts, call routing , and provisioning extensions. + Candidates reside within a ... performance and uptime, proactively identifying and resolving issues affecting call quality or service continuity. + Troubleshoot and resolve telephony-related… more
- EchoStar (Englewood, CO)
- …Python), managing the data infrastructure for the sales agent variable compensation plan, call routing strategies to drive performance, and many other crucial ... + Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience + Perform special… more
- JPMorgan Chase (Plano, TX)
- …autonomous AI flows at scale. + Deep knowledge of speech recognition, NLU/NLP, call routing , and telephony infrastructure. + Familiarity with agentic AI ... design and integration to CCaaS migration and continuous optimization + Designs AI-driven call flows and automation that reduce agent transfers, improve call … more
- Custom Computer Specialists (Raleigh, NC)
- …practices. + Interface with telecom carriers to provision DIDs, port numbers, and troubleshoot call flow and routing issues. + Perform root cause analysis and ... with a primary focus on Microsoft Teams calling, Direct Routing , and Teams-certified devices. The ideal candidate will have...seamless transition with minimal downtime. + Build and manage call flows, auto attendants, call queues, number… more
- Teleperformance USA (Warren, MI)
- …**Communicate staff and department performance metrics to management** + **Responsible for call routing during planned and unplanned Sy** **stem Maintenances and ... AND REQUIREMENTS** + **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call center activity** +… more
- Intermountain Health (Lafayette, CO)
- …and providers as needed and per established procedures. (Varies per site) + Perform other call center answering and call routing functions as necessary. + ... Emergency Response Dispatcher, where every second counts and every call matters. You'll be the critical link between emergency...to work weekends and holidays. There is also on call .** **Essential Functions** + Supports a centralized 24-hour … more
- Intermountain Health (Logan, UT)
- …and providers as needed and per established procedures. (Varies per site) + Perform other call center answering and call routing functions as necessary. + ... **Job Description:** A Dispatcher is a member of a call center which not only handles PBX functions but...during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven… more
- Insight Global (Windsor Mill, MD)
- …Node.js, Python or Java for development 3 years of experience in designing call routing & messaging Excellent interpersonal and communication skills Must be ... AWS Connect Developer experience. Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing , Live Chat. Experience with… more