- Air Conditioning Contractors of America (Clinton Township, MI)
- The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent ... also assists the Call Center Manager in achieving the applicable sections of the...achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with… more
- Olmsted Center for Sight (Buffalo, NY)
- Employment Opportunity Contact Center Agent Job Description: VIA is seeking Contact Center Agent (s) to work part time schedule. This position ... + Answer and document all incoming calls in accordance with Contact Center procedure + Learn contract specific protocols to facilitate performance goals… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and ... support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION DETAILS WANT… more
- NBT Bank (Norwich, NY)
- Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social… more
- Comerica (Farmington Hills, MI)
- Job Description Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact ... Customer Service Experience + 2 Years Retail, Financial Sales, or Call/ Contact Center + 2 Years Experience navigating Microsoft Office Products including Word,… more
- Mass Markets (Pembroke, GA)
- …with a passion for helping people and achieving results? Join our dynamic team as a Contact Center Sales Agent , where every call is a chance to connect, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (NE)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Savannah, GA)
- …vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service ... solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert… more
- Mass Markets (CA)
- …home broadband connection. POSITION RESPONSIBILITIES WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service, ... a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: + Listen to… more
- Mass Markets (LA)
- …questions and a brief pre-employment test. POSITION RESPONSIBILITIES Our entry-level Contact Center Representatives are responsible for the following tasks: ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Wichita, KS)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- BELFOR Property Restoration, Inc (Troy, MI)
- Position Overview Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately ... while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be...are likely to change based on the needs of the Call Center + Other projects and duties as… more
- Vail Resorts (South Lake Tahoe, CA)
- …Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en\_US) **Job Summary:** The Tahoe Regional Contact Center Reservation Agent ... + A second language is a plus + Love of skiing or snowboarding A reservation agent is a flexible employee who may be asked to work across multiple departments and in… more
- Suburban Propane (Syracuse, NY)
- …coordinates implementation of corrective measures + Performs system administration on configurations, contact center agent system, telephone logons, agent ... We're looking for a **Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and maintain data… more
- Navient (St. Paul, MN)
- …may arise. + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable ... our mission, read more below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer… more
- University of Miami (Medley, FL)
- …telephone etiquette, registration completeness and accuracy, and clinical triage and scheduling. + Contact Center QA: Monitors agent calls for quality ... . The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley. The Call Center Quality… more
- Kyndryl (Oklahoma City, OK)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Leidos (Baltimore, MD)
- …and scheduling. This role is crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance and customer ... **Description** Leidos is seeking a **Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization… more
- Kelly Services (Oxford, MS)
- …exceeding KPI targets and deliverables. **Preferred Qualifications:** + Prior experience in a contact center environment or with CRM/ agent desktop software ... service? Embark on a rewarding journey of professional development as a Contact Center Customer Care Associate. As the friendly and knowledgeable first point of… more
- Amazon (Dallas, TX)
- …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... Engineering, or equivalent work experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact … more
