- Novo Nordisk Inc. (Plainsboro, NJ)
- …of uniquely complex issues in a simple and understandable manner to ie team members. Relationships Reports to head of NAO Quality PV Oversight. Maintains positive ... Deviation Management Develops and serves as Quality Point of Contact for PV Deviation process covering NNI Patient Safety...to ensure process compliance within the scope of the Center of Excellence (COE) Proactively identifies quality drift in… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …uniquely complex issues in a simple and understandable manner to ie team members. Relationship Reports to head of North America Operations Quality Pharmacovigilance ... standards and processes as applicable Function as a Quality Point of Contact /resource promoting knowledge and information sharing to improve the quality mindset… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …a manner which meets their expectations Coordinates and supports head of Vendor Assessment team to maintain a Center of Excellence (COE) for vendor quality ... issues in a simple and understandable manner to ie team members. Relationships Reports to head of NAO Quality...accommodation to apply, please call us at ###. This contact is for accommodation requests only and cannot be… more
- CalSTRS (Sacramento, CA)
- …on accurate and timely information to make critical, life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact ... critically on their feet and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the… more
- Walmart (Bentonville, AR)
- …you'll do ** **At Walmart we are always "Happy to Help"** The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and ... customer service. _Essential Job Functions_ _ _ As a Team Manager , you will be responsible for...build/maintain business goals + Minimum 1 year in retail, contact center operations, or related field +… more
- NTT America, Inc. (Chicago, IL)
- …are currently seeking a Contact Center Manager - Business Contact Center to join our team in Chicago, Illinois (US-IL), United States (US). We ... seek an experienced ** Contact Center Manager ** with a...professional, customer centric service to external and internal customers. ** TEAM SUPERVISION:** + Work closely with NTT DATA Management… more
- Banner Health (Phoenix, AZ)
- … And Management Experience Required Banner is seeking a Call Center Associate Manager for their ** Contact Center ** department. You will be responsible ... service operations, tech support, reservations, physician referral or other specialized contact center operations. Additional related education and/or experience… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible...staffing, performance, and service delivery. + Lead and mentor team leaders, supervisors, and support staff to achieve KPIs… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …We are seeking a dynamic and passionate individual to join our team as the Manager , Contact Center Quality. In this role, you will have the opportunity ... help us deliver exceptional experiences to our customers! The ** Manager of Contact Center Quality**...addresses gaps, and ensures quality metrics are met. The Manager leads a team that audits customer… more
- Mass Markets (Killeen, TX)
- …Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client ... client services or account management in a BPO or contact center . + Strong relationship management and...of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We… more
- State of Massachusetts (Boston, MA)
- …and timely processing of background checks. * Provide leadership to the Contact Center Manager and team to ensure excellent customer service and accurate ... Center * ** * Provide leadership to the BRC Manager and team to ensure regulations are...and programs. * Advise the BRC Manger and the Contact Center Manager on escalated… more
- Pegasystems (Boston, MA)
- Senior Manager of Solutions Consulting - Contact Center Job Category: Pre-Sales Consulting Location: US - Massachusetts - Remote **Meet Our Team :** Join ... continuously focus on Customer Success in large-scale Customer Service Center implementations + Lead a team to...large Customer Service Centers (call centers) and understanding of contact center operations + Strong background in… more
- Zurich NA (Houston, TX)
- AMEX Global Assistant Contact Center Operations Manager 125120 **Let's grow together!** Travel Guard is a leading travel insurance provider, serving millions ... Travel Guard is seeking anAMEX Global Assistant Contact Center Operations Managerto join our team based in Stevens Point, WI or Houston, TX. **What's the… more
- Mary Greeley Medical Center (Ames, IA)
- Lifepoint is seeking a PRN Case Manager to work at Mary Greeley Medical Center on the Acute Rehab unit. If you, or someone you know, might be interested in ... learning more about this opportunity, please contact : Julie Roberts Program Director, Acute Rehabilitation Unit Lifepoint Health ### Apply here- PRN Case Manager … more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...intake and execution of requests impacting 1:1 support operations team . (weekly evaluation, summary of intake, Trend analysis &… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... landscape. + Recruit, hire and inspire a diverse, inclusive team , and create a culture of shared purpose, empowerment,...Preferred + Required: 3 years of experience in Leading contact center supervisor level leaders and individual… more
- Cognizant (Minneapolis, MN)
- **About the role** We are seeking an **Amazon Connect Contact Center Lead** with 10 to 12 years of experience to join our team in an onsite work model. The ... solutions to solve those needs. . Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect… more
- Cognizant (Phoenix, AZ)
- …AI solutions + Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact **Work ... components of Genesys should be migrated retired or replaced. + Guide team on migration and integration of WFM functionalities ensuring alignment with forecasting… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …to a variety of audiences. + Willingness to work in a dynamic team environment. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending ... on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed… more
- Liberty Latin America (PR)
- **What's the role?** As the Contact Center Data & Systems Analyst, you will be responsible for defining and analyzing processes to ensure service level and ... rate targets are met. You are also responsible for Contact Center KPI analysis and reporting and...including tracking and analyzing performance by individual and by team and reporting actual performance to standards; analyze performance… more
