- V2X (Springfield, VA)
- …contract award. #clearance Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support this ... The WSCM shall serve as the Government's first point of contact for all workforce support services requirements. The WSCM shall demonstrate knowledge and… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible...+ Drive continuous improvement initiatives across training, quality, and workforce management. + Ensure compliance with company policies, client… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …organization? We are seeking a dynamic and passionate individual to join our team as the Manager , Contact Center Quality. In this role, you will have the ... ** Workforce Classification:** Hybrid **Join Our Team: Do Meaningful...help us deliver exceptional experiences to our customers! The ** Manager of Contact Center Quality**… more
- Insight Global (Des Plaines, IL)
- …agent perspective to the flow through Call manager ) E911 Voice Gateway experience Contact Center VoIP experience (call in for Call Center ) Unity ... install, configure, manage, secure, document, and support the systems within Data Center , Distribution Center , Public and Private Cloud environments, providing… more
- Walmart (Bentonville, AR)
- …you'll do ** **At Walmart we are always "Happy to Help"** The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and ... service. _Essential Job Functions_ _ _ As a Team Manager , you will be responsible for encouraging and promoting...build/maintain business goals + Minimum 1 year in retail, contact center operations, or related field +… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions,… more
- WSP USA (Costa Mesa, CA)
- …general education degree (GED) + Some college classes preferred + Two (2) years' workforce management experience in contact center environment required + One ... is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for...AND RESPONSIBILITIES** include some or all of the following. Manager may assign other duties as needed. + Manage… more
- Chewy (Plantation, FL)
- …teams in a sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, ... **Our Opportunity:** Chewy is looking for a dynamic ** Manager of Workforce Analytics** to lead...system enhancements align with and support the success of contact center operations. + **Reporting and Data… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... + Drives customer retention through KPIs and an engaged workforce . Proactively seeks data and client feedback to inform...Preferred + Required: 3 years of experience in Leading contact center supervisor level leaders and individual… more
- Chewy (Plantation, FL)
- …years industry experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is seeking a Manager , Workforce Analytics I to join...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Chewy (Dallas, TX)
- …years industry experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is looking for a **Team** ** Manager , Workforce Management** to join the...Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical… more
- The Hartford (Hartford, CT)
- …Manager , Workforce Management DESCRIPTION: Reporting to the Director of Contact Center Resource Management (CCRM), the Assistant Director of Personal ... tactical, and strategic implications. + Maintain expertise regarding contact center best practices. Support and employ workforce planning and management… more
- Broadview FCU (Albany, NY)
- …the Buffalo, NY or Albany, NY, and surrounding areas.Summary of Role: The Manager , Workforce Optimization (WFO) is a strategic leader responsible for designing ... strategies across the retail branch network and Member Service Center (MSC). This highly visible role serves as the...investments align with business goals and member needs. The Manager oversees a team of Workforce Analysts… more
- Liberty Latin America (PR)
- **What's the role?** As the Contact Center Data & Systems Analyst, you will be responsible for defining and analyzing processes to ensure service level and ... abandon rate targets are met. You are also responsible for Contact Center KPI analysis and reporting and to use those metrics for strategic changes to ensure… more
- Academy Sports + Outdoors (Katy, TX)
- …study or equivalent years' of work-related experience Work Experiences: + 8+ years of contact center workforce management experience with 4 years of ... management experience required + Contact Center Retail/e-commerce experience a plus Skills:...of customer satisfaction through highly effective scheduling + Oversees workforce management team to provide guidance and direction around… more
- Meta (Providence, RI)
- …a Third Party Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling **Public Compensation:** ... click "Apply to Job" online on this web page. **Required Skills:** Product Manager , Workforce Solutions Responsibilities: 1. Develop and automate forecasts at… more
- Colorado State University (Fort Collins, CO)
- …Detail Information Working Title32-25 Marketing Communications Senior Specialist and Program Manager , Colorado Water Center Position LocationFort Collins, CO ... Water Center (CoWC) Marketing Communications Senior Specialist and Program Manager develops and implements the CoWC's marketing and communications strategy and… more
- Enterprise Mobility (St. Louis, MO)
- …at a time. We are seeking a forward-thinking, results-oriented, and customer-centric Senior Manager to lead our Workforce Technology Support teams. This role ... in more than 90 countries and territories. At the center of it all, our dedicated IT teams innovate,...Corporate HQ campus locations in St. Louis, Missouri. **Responsibilities** ** Workforce Technology Team Support** The Workforce Technology… more
- CalSTRS (Sacramento, CA)
- …and timely information to make critical, life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact Center ... Job Posting: Contact Center Analyst State Teachers' Retirement...interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we… more
- Mass Markets (Las Cruces, NM)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more