- American Airlines (Dallas, TX)
- …This job is a member of the Customer Planning Team within the Customer Exprience Division. + Responsible for workforce planning and analysis for the ... Global Reservations group. **What you'll do** + Uses Aspect software ( workforce management) to prepare weekly and daily staffing requirements at a system, office,… more
- NextEra Energy (Juno Beach, FL)
- ** Workforce Optimization Analyst ** **Date:** May 20, 2024 **Location(s):** Juno Beach, FL, US, 33408 **Company:** NextEra Energy **Requisition ID:** 80280 is the ... We are seeking a highly motivated and detail-oriented Operations Analyst to join our dynamic contact center...a desire to continuously improve our agent experience and customer service delivery. Workforce Management & Scheduling:… more
- CalSTRS (Sacramento, CA)
- …and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst . Customer Service is the first point of contact for ... Center Team Manager, the Contact Center analyst will: + Respond to customer contacts...interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we… more
- Paylocity (Schaumburg, IL)
- …us! Position Overview The Workforce Management Analyst administers the Workforce Management (WFM) system for Paylocity's contact centers. The position is ... as a WFM subject matter expert analyzing data and customer trends to optimize workforce configuration and...High School Diploma or Equivalent + 3 years of contact center experience analytics or workforce management.… more
- Koniag Government Services (Falls Church, VA)
- …**Tuknik Government Services,** a Koniag Government Services company **,** is seeking a Workforce Policy Analyst with a Secret Security clearance to support ... **TGS** and our government customer in Falls Church, VA. We offer competitive compensation...Tuknik Government Services currently has an opening for a Workforce Policy Analyst for the Department of… more
- Toyota (Chandler, AZ)
- … Management Department is looking for a passionate and highly motivated Workforce Management Forecast Analyst . The primary responsibility of this role ... people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment. _To save time applying,… more
- HSS (New York, NY)
- …to our Mission, you too can be part of our transformation across the enterprise. Contact Center Analyst Full Time/Hybrid 9:00am - 5:00pm Overview: The Contact ... labor model, drivers, attributes, forecasts, and plans using the Verint WFM system. The analyst will work with leadership across HSS contact centers to create… more
- Stanford Health Care (Newark, CA)
- …a Stanford Health Care job.** **A Brief Overview** Assist in workforce planning activities including production of reports and monitoring/adjusting staffing ... assignments based on call volume forecasting and real-time analysis, customer requirements and service levels. Monitors company/unit policies and procedures.… more
- Appalachian Regional Commission (Washington, DC)
- …ARC seeks a highly organized and collaborative team player to join our Business and Workforce Investment team as a Program Analyst to manage a grant portfolio of ... or cooperative agreements. + Strong attention to detail, effective customer service communications, and ability to use a variety...to participate in an interview, he or she should contact the Director, Human Resources. If an applicant has… more
- Leidos (Baltimore, MD)
- …positively impacting at least 65 million American lives per month. The ** Contact Center Support Analyst /Trainer** is responsible for providing Call Center ... hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard...our Leidos Family!!_** + Provide training and support to Contact Center agents. + Lead tasks in developing and… more
- AON (Alpharetta, GA)
- Aon is looking for a Resolutions Analyst We are looking for a Resolution Analyst who will handle benefit and enrollment related escalations received from our ... call centers. The Resolution Analyst is responsible for assisting our client's customers with...ESSENTIAL DUTIES: + Answer incoming calls and make outbound customer service calls. + Process escalated related transactions in… more
- CalSTRS (Sacramento, CA)
- Job Posting: Investments Support Analyst State Teachers' Retirement System JC-435321 - Investments Support Analyst STAFF SERVICES ANALYST $3,640.00 - ... Branch is seeking an experienced individual to work as a Staff Services Analyst on the Risk Mitigating Strategies (RMS) team. The Risk Mitigating Strategies (RMS)… more
- City of Cincinnati (Cincinnati, OH)
- COMPUTER SYSTEM ANALYST (NC) Print (https://www.governmentjobs.com/careers/cincinnati/jobs/newprint/4526741) Apply COMPUTER SYSTEM ANALYST (NC) Salary ... division of Enterprise Technology Solutions is seeking to fill a Computer Systems Analyst (CSA) position with strong business analyst or strong software… more
- CalSTRS (Sacramento, CA)
- Job Posting: Scheduling & Estimates Analyst State Teachers' Retirement System JC-436548 - Scheduling & Estimates Analyst STAFF SERVICES ANALYST $3,640.00 - ... a motivated individual to work as a Staff Services Analyst on the Scheduling & Estimates Team. The Retirement...skills: + Ability to listen effectively and provide excellent customer service + Dependable, maintain excellent attendance, and possess… more
- Entergy (New Orleans, LA)
- Information Security Analyst II or III (SOC Analyst ) **Date:** May 25, 2024 **Location:** The Woodlands, Texas, United States **Company:** Entergy **Posting End ... This position will be filled as an Information Security Analyst II or Information Security Analyst III,...and take proactive steps to mitigate negative impacts to customer base. + Conduct investigations and understand security incidents,… more
- CalSTRS (Sacramento, CA)
- Job Posting: Partners and Reporting Analyst State Teachers' Retirement System JC-436255 - Partners and Reporting Analyst ASSOCIATE GOVERNMENTAL PROGRAM ... is seeking a motivated individual to work as an Associate Governmental Program Analyst in the Travel, Outreach, Partners & Reporting Unit. The Procurement Management… more
- Colgate-Palmolive (Piscataway, NJ)
- …your career a reason to smile and join our global team! **Supply Chain Customer Collaboration Analyst ** The Supply Chain Customer Collaboration Analyst ... and Professional) accounts related to order and promotional execution, customer and internal analytics and short term business needs....our purpose starts with our people - ensuring our workforce represents the people and communities we serve -and… more
- Colgate-Palmolive (Piscataway, NJ)
- …your career a reason to smile and join our global team! **Supply Chain Customer Collaboration Senior Analyst ** This position is focused on leading the end-to-end ... customer collaboration process with a focus on service metric...of all modular changes and item transitions. The Sr Analyst will develop, grow, and maintain strong relationships with… more
- Insight Global (Baltimore, MD)
- Job Description Insight Global is looking for a Customer Success Analyst in Baltimore, MD. The Customer Success Analyst will serve as the primary point ... are enrolled in the various programs offered. They will provide the customer continuous reporting, monitoring and tracking of performance within the demand response… more
- Citizens (Pittsburgh, PA)
- Description As a Chat/IVR Platform Customer Business Analyst , you will play a vital role in bridging the gap between our innovative chat/IVR platform's ... Key Responsibilities: + Serve as the primary point of contact for all product-related feedback, issues, requests and requirements...Minimum of 5 years experience in a liaison or customer service role, preferably within a technology or banking… more