- Novo Nordisk Inc. (Plainsboro, NJ)
- …strategic objectives and strong business understanding of the value chain and customer focus. This role enables and ensures compliance against health authority ... Deviation Management Develops and serves as Quality Point of Contact for PV Deviation process covering NNI Patient Safety...to ensure process compliance within the scope of the Center of Excellence (COE) Proactively identifies quality drift in… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …strategic objectives and strong business understanding of the value chain and customer focus. This role enables and ensures compliance against health authority ... standards and processes as applicable Function as a Quality Point of Contact /resource promoting knowledge and information sharing to improve the quality mindset… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …USO strategic objectives and strong business understanding of the value chain and customer focus, for supporting and upholding processes anchored in the NN Quality ... supports head of Vendor Assessment team to maintain a Center of Excellence (COE) for vendor quality assessment management...accommodation to apply, please call us at ###. This contact is for accommodation requests only and cannot be… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Support Transformation and Enablement. Works closely with Market Access, Finance, Customer Call Center , Enterprise Insights, Supply Chain, Procurement, Public ... group creates and delivers human-centered experiences, where innovation meets customer -centricity, driving the ultimate experience for our patients. Our focus… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …group creates and delivers human-centered experiences, where innovation meets customer -centricity, driving the ultimate experience for our patients. Our focus ... aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an...our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset… more
- NTT America, Inc. (Chicago, IL)
- …(US-IL), United States (US). We seek an experienced ** Contact Center Manager ** with a demonstrated understanding of customer service and contact ... forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business...Reporting, etc.). This person will oversee contact center operations ensuring high levels of customer … more
- Banner Health (Phoenix, AZ)
- … And Management Experience Required Banner is seeking a Call Center Associate Manager for their ** Contact Center ** department. You will be responsible ... to the health system and monitoring Customer Experience Center Agents performance. Understands contact delivery paths and how call volumes, call types and… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …organization? We are seeking a dynamic and passionate individual to join our team as the Manager , Contact Center Quality. In this role, you will have the ... customer service, and shape the future of our contact center operations. If you are a...help us deliver exceptional experiences to our customers! The ** Manager of Contact Center Quality**… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Walmart (Bentonville, AR)
- …you'll do ** **At Walmart we are always "Happy to Help"** The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and ... Partnership with peers to build/maintain business goals + Minimum 1 year in retail, contact center operations, or related field + Proficiency in Microsoft Office… more
- Insight Global (Des Plaines, IL)
- …agent perspective to the flow through Call manager ) E911 Voice Gateway experience Contact Center VoIP experience (call in for Call Center ) Unity ... install, configure, manage, secure, document, and support the systems within Data Center , Distribution Center , Public and Private Cloud environments, providing… more
- Pegasystems (Boston, MA)
- Senior Manager of Solutions Consulting - Contact Center Job Category: Pre-Sales Consulting Location: US - Massachusetts - Remote **Meet Our Team:** Join ... large Customer Service Centers (call centers) and understanding of contact center operations + Strong background in products and services related to… more
- Zurich NA (Houston, TX)
- AMEX Global Assistant Contact Center Operations Manager 125120 **Let's grow together!** Travel Guard is a leading travel insurance provider, serving millions ... and assistance for our customers. Travel Guard is seeking anAMEX Global Assistant Contact Center Operations Managerto join our team based in Stevens Point,… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...skills, and leadership capabilities to ensure optimal performance and customer satisfaction. **Responsibilities:** + Internal project management support related… more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... + Develops customer -centered goals and KPI's to measure success and productivity....Preferred + Required: 3 years of experience in Leading contact center supervisor level leaders and individual… more
- KBR (Chevy Chase, MD)
- Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... award KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to...address their concerns and/or pointing them to the appropriate contact within the customer organization that can… more
- Cognizant (Phoenix, AZ)
- …AI solutions + Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact **Work ... a CCaaS platform. **In this role, you will:** + Work closely with IT customer service operations business teams and external CCaaS vendors + Participate in vendor… more
- LA Care Health Plan (Los Angeles, CA)
- Manager , Customer Solution Center Appeals and Grievances Job Category: Management/Executive Department: CSC Appeals & Grievances Location: Los Angeles, CA, ... net required to achieve that purpose. Job Summary The Manager , Customer Solution Center Appeals...address and resolve member grievances. Serve as the Key Contact for State Fair Hearings, internal and external audits,… more
