- CVS Health (Boston, MA)
- …we do it all with heart, each and every day. **Position Summary** The Manager, Digital Customer Experience Management (CEM) is responsible for monitoring ... along with monitoring key operational metrics to optimize the Digital Customer Experience across ...a must. **Preferred Qualifications** + 1+ years of people management experience . + Experience with… more
- Humana (Montpelier, VT)
- …degree + A minimum of five years of experience in digital customer experience product management , in large and/or regulated corporations + Agile ... representing the needs of the overall patient, member, or customer experience . The Product Manager must be...and agile / product management software + Experience and comfortability with bringing new digital … more
- Citizens (Westwood, MA)
- … product management , digital ad operations, digital channels management , or customer experience delivery/design for marketing or products. + ... and engineering roadmaps for products managed under the digital experience platform group. Products supported include content management systems (CMS),… more
- CVS Health (Northbrook, IL)
- …Qualifications** + 7+ years of experience with Digital Product Ownership/ Management with the Voice of the Customer / Customer Experience ... each and every day. **Position Summary** The Senior Manager, Digital Customer Experience will be...the Digital Operations, Analytics, Tagging, Production Support, Digital Product Management teams, Call Centers, Product… more
- NRG Energy, Inc. (Houston, TX)
- …to self-serve and access value-added services from our customer portals. The Digital Customer Experience Analyst will ensure a positive customer ... We aim to provide a best-in-class digital experience that complements our industry-leading customer ...written communication skills **Preferred Qualifications** + PMI-PBA certification + Experience in digital product management … more
- Nestle (New York, NY)
- …have current or prior Customer Contact or Call Center experience .** **Responsibilities:** _Core Digital Engagement Innovation, Business Partnership & Project ... required. * 5+ years of experience managing Digital Engagement Innovation within a Customer Contact/Call...ratings and reviews, Genesys and SHELF. * Strong project management experience including managing project deadlines and… more
- Mount Sinai Health System (New York, NY)
- …account management + Data-driven decision-making + Cross-functional leadership + Customer advocacy & digital transformation + Problem solving & escalation ... and market the value of our products. Non-Bargaining Unit, M5L - HSO Digital Experience - MSH, Mount Sinai Hospital **Responsibilities** + Manage high-value… more
- Mount Sinai Health System (New York, NY)
- …Identifying inefficiencies in workflows and suggesting improvements for a better customer experience . + Multitasking and time- management : Managing ... and technical information in a clear, friendly manner. + Customer relationship management : Experience using... customer service. Non-Bargaining Unit, M5L - HSO Digital Experience - MSH, Mount Sinai Hospital… more
- 7-Eleven (Irving, TX)
- …without leaving the app. Basic Qualifications: + Bachelor's Degree + Minimum 3 years of experience in Digital product management + Minimum 5 years of ... hypotheses through user research and testing to gain deep customer understanding. + Turn customer insights into...Qualifications: + Bachelor's Degree + Minimum 3 years of experience in Digital product management … more
- SAP (Alpharetta, GA)
- …sponsorship for this role at this time.** **JOB DESCRIPTION** **What you'll do:** Digital Solution Advisor (dSA) is a customer -facing role mapping product ... the core challenges of our target market. **Area 3: Digital Content for customer facing Situations** Their...Asset Mgmt space, you will focus and have had experience in the overall lifecycle management and… more
- NBC Universal (Orlando, FL)
- …preferred. EXPERIENCE : + 10+ years in Product Management , Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, ... Orlando, Universal Studios Hollywood, Universal Studios Japan, focused on driving customer experience and business transformation. + Provide Executive leadership… more
- DISH Network (Englewood, CO)
- …4 years relevant work experience + 5+ years of experience in digital operations, web content management , product catalog management , or a related ... of products and the constant enhancement of the overall customer experience . **Job Duties and Responsibilities** Sling...Dish TV are seeking a dynamic and experienced Manager, Digital Platforms & Offer Management to lead… more
- NBC Universal (Orlando, FL)
- …fields. + Advanced degree preferred. EXPERIENCE : 12+ years in digital product leadership, eCommerce, customer experience transformation, technology ... about this during the recruitment process. JOB SUMMARY: Lead Digital Product Management for UDX Global Products,...development aimed at transforming and modernizing the UDX Guest experience across the entire customer journey -… more
- American Express (New York, NY)
- … product management , or data analysis. + Passion for end-to-end customer experience , innovation and user-centered design + Demonstrated interest in ... marketing experience , mobile or web applications, or experience building digital experiences and customer journeys with creative or third-party… more
- Forrester (CT)
- …and build an extraordinary future. **About This Role:** As a member of Forrester's digital customer success team, this individual is responsible for executing ... refine customer journeys and automations, ensuring a seamless and impactful customer experience from onboarding through to retention. + Oversee data… more
- Vanguard (Malvern, PA)
- …will lead the long-term strategic vision and roadmap for investment management related large, complex, multi-stakeholder digital product families, demonstrating ... associated business areas along with a significant degree of investment acumen. Digital products have Investment Management Group divisional wide implications.… more
- The Hershey Company (Hershey, PA)
- …PA * Department*: Digital Content Team * Summary of Role*: The Digital Asset Management Analyst is responsible for auditing visual content, assets, and ... portfolio. This position will primarily operate within the DAM ( Digital Asset Management ) system, also known as...Experience with the Salsify platform and workflows * Experience with Adobe Analytics or comparable digital … more
- American Express (New York, NY)
- …analysts to drive our key goals. If you are interested in working on customer experience , product development, and strategy for a market- leading app/website/ ... & solutions. The team is responsible for the product management of American Express' proprietary digital products...across the enterprise to ensure synergies and a cohesive customer experience across markets globally in order… more
- Oriental Bank (San Juan, PR)
- …results. + Analyze results and provide insights that increase the client's adoption of digital channels, enhance customer experience , enable sales and deepen ... for the management and execution of the digital onboarding and cross-selling campaigns for all customer...a related field required. + Two (2) years of experience with Salesforce Marketing Cloud, Adobe Marketing Cloud, Oracle… more
- Generac Power Systems (Waukesha, WI)
- …delivering of training. + Experience with mapping out business process flows. + Experience with leading Customer Experience End to End Journey Mapping. + ... solutions company, we continue to push new boundaries. The Digital Business Program Manager is responsible for managing multiple...managing a project schedule in Jira or similar project management tool. + Experience with training material… more