- KBR (Colorado Springs, CO)
- … Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline , supporting US Space ... Title: Help Desk Support Lead Belong. Connect....focus on ensuring system reliability and security for mission-critical operations . Why Join Us? + Innovative Projects : At… more
- ManTech (Herndon, VA)
- …day remote. The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper ... operations , coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position… more
- General Dynamics Information Technology (San Antonio, TX)
- …Family:** Help Desk **Skills:** Desktop Management,End User Support, Help Desk Operations ,Information Technology (IT) Support **Certifications:** ... (STIG) guidance. **Requires:** 1+ years of directly related experience supporting help desk operations . Associates Degree in a related technical discipline,… more
- ManTech (Washington, DC)
- …the productivity of federal personnel. Manages and supervises the overall functioning of the help desk operations . Direct and supervise staff providing call ... **Responsibilities include but are not limited to:** + Oversee the daily operations of the help desk team, ensuring efficient and effective delivery of… more
- CACI International (Scott Air Force Base, IL)
- …Lead and supervise a team of help desk technicians + Manage daily help desk operations and workflow + Ensure adherence to service level agreements ... Help Desk Support Lead Job Category:...systems. If you're passionate about leveraging technology to streamline operations and enhance transparency, this is your chance to… more
- General Dynamics Information Technology (Chantilly, VA)
- …NEED TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service. Must possess appropriate and ... Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD), Help Desk Support,Technical… more
- Montage Marketing Group (MD)
- Job Title: Operations Center Help Desk Manager Location: Hybrid or Remote Employment Type: Full-time, Exempt Salary: $75,000-$85,000 Annually Are you a ... expectations? Montage Marketing Group wants you! Montage is looking for a proactive Operations Center Help Desk Manager to supervisor a small team of agents… more
- Amazon (Tempe, AZ)
- …(AHS) Help Desk (HD)team is seeking a Program Manager in support of Help Desk operations . We are seeking a talented, data driven, and proven Program ... and stakeholder teams worldwide across the functions of HD Operations Support (HDOS), HD Escalations Support (HDES), and Defect...influence, and communication skills. The Program Manager II, AHS Help Desk serves as a primary interface… more
- SMX (Fort Belvoir, VA)
- …is a full-time on site position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel + Perform duties as a ... Desk Supervisor will be responsible for the day-to-day operations of the organization's help desk . This role involves overseeing the delivery of IT… more
- Robert Half Technology (Itasca, IL)
- …Teams, and O365. Team Leadership: Function as the main point of contact for help desk operations , mentoring and supporting junior analysts to ensure ... Description We are seeking a dedicated and experienced Lead Help Desk Analyst to oversee and manage the delivery of technical support to end users. In this role,… more
- City of New York (New York, NY)
- …Desk Level 1 Representative will serve as the "front-line" of the FISA-OPA Help Desk operations , providing caller assistance and problem management ... Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under general… more
- Montage Marketing Group (MD)
- Job Title: Operations Center Help Desk Agent Location: Hybrid - Rockville, MD and home office Employment Type: Full-time, Exempt Salary: $50,000-$55,000 ... Montage Marketing Group wants you! Montage is looking for a full-time Operations Center Help Desk Agent to support a federal government contract. This… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …environments. Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...level agreements are met. This position supports seamless IT operations and contributes to improved user experiences across supported… more
- Extra Space Storage (Salt Lake City, UT)
- …or relevant certifications (eg, A+, ITIL, MCSA) may be considered. + Experience: 5+ years of help desk or IT operations experience, with at least 2 years in ... Desk 's activities with organizational objectives. **Primary Responsibilities** + Service Desk Operations Management: Manage the day-to-day operations of… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Robert Half Technology (San Diego, CA)
- Description We are looking for an experienced IT Help Desk Support Analyst to join our team on a contract basis in San Diego, California. In this role, you will ... implementation of new healthcare technologies. * Ensure all IT operations comply with healthcare regulatory standards and protocols. *...Requirements * A minimum of 2-4 years of IT Help Desk or Technical Support experience, preferably… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …systems and networks for deviations from acceptable configurations or policies + Support help desk operations , ticketing, and customer communications + ... Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …a significant impact by enhancing our helpdesk services and ensuring optimal performance across help desk operations . This position is located in our ... support. In this role, you will monitor, support, and manage all help desk activities, ensuring seamless operations and prompt responses to customer… more
- Koniag Government Services (Washington, DC)
- …or more additional required certifications (CySA, CCNA, GICSP, or GSEC) + Experience managing help desk operations + Knowledge of ITIL service management ... Services company, is seeking an experienced Help Desk Manager to lead technical support operations ...team performance. Key responsibilities include: + Manage and supervise help desk staff and daily operations… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …facility orientation + Introduction to SIGINT fundamentals and terminology + Overview of 24/7 help desk operations structure Week 2: System Architecture + ... + Cross-shift communication protocols Week 12: Final Integration + Independent help desk operations (supervised) + Final assessment + Performance evaluation… more