- ABBTECH Professional Resources, Inc. (Ogden, UT)
- **4. TASKS** **4.1 Service Desk Technicians Knowledge Required shall include:** * The positions are part of the ESD support team, providing remote support to UNS ... software applications. * Knowledge of business operations as related to service desk environment and systems. **4.2 Technician Tasks for Tech 2/ Jr. Information… more
- ABBTECH Professional Resources, Inc. (Memphis, TN)
- …and/or training given to customers to prevent recurrences; and Assistance to Service Desk specialists in resolving complex problems. * Performance of remote work in ... working the web queue inventory. * Providing telephone customer support, as required. * An ability to follow knowledge articles and articulate instructions in a chat or phone session to assist customers. * An ability to assist multiple customers at a time when… more