- City of New York (New York, NY)
- …and in person. They will be responsible for handling escalations from the BSC support team ( level 1 helpdesk ) and other IT Division staff. - The person will ... City Employees' Retirement System seeks a Certified IT Administrator (LAN/WAN), Level 1 to join their Infrastructure Management unit in the Information… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- **Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, District of Columbia, Lebanon **Position ... and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk...Level Agreement Reports to the client. * Report Helpdesk status to management team. * Ensure smooth coordination… more
- BOOZ, ALLEN & HAMILTON, INC. (Arlington, VA)
- …providing customer and user support to an IT operations environment + Experience as a Tier 1 helpdesk techni cia n or with resp ond ing to incident tickets + ... Helpdesk Technician The Opportunity: Your combination of people...ensure project completion and provide guidance and direction to lower- level techni cia ns, spe cia lists, and managers.… more
- City of New York (New York, NY)
- …and decrease recidivism. The Department is seeking to hire two (2) Helpdesk Support Technicians for technical consultative and/or administrative work. Under the ... administration of the agency OIT Helpdesk Director, the incumbent will perform the following duties...laptops in several conference and training rooms. - Perform high- level triage of computer and applications related problems to… more
- General Dynamics Information Technology (Elkridge, MD)
- …(IT) Systems Support,Systems Support **Certifications:** CompTIA Security + certified (DoD 8570 IAT Level II) - CompTIA **Experience:** 1 + years of related ... **Req ID:** RQ203280 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...**Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT… more
- TEKsystems (Coppell, TX)
- …very little effort, to mid- level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 years of ... experience working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of Active… more
- Chenega Corporation (Fort Belvoir, VA)
- Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our Talent Network Junior Helpdesk Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 ... TheJunior Helpdesk Support Services Specialist willprovide technical support services in...evaluation, and integration into the existing infrastructure. + Apply higher- level business or technical principles and methods to very… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …+ One plus( 1 +) years of professional experience + DoD Directive 8570. 1 Information Assurance Technical Level II certification required(ie, Security+ CE, ... **Overview** Tier 2 Helpdesk Technician (EITAAS-2024-23089): Bowhead seeks a Tier 2...initial set up and operational expansion of the Wave 1 Enterprise Service Desk, Unified Endpoint Management, and Enterprise… more
- Trace Systems Inc (Shaw AFB, SC)
- Job Overview Job Title: Helpdesk Specialist II Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is actively ... recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air...responsibilities include, but are not limited to: Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis,… more
- TEKsystems (Lansing, MI)
- …growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its enterprise environment within Windows ... clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team . Our client is currently going through a company initiative for… more
- TekSynap (Colorado Springs, CO)
- …+ Provide telephone, ticket submission, email, and walk-up support at Building 1 , Newport, and Bayfield facilities + Remediate hardware and software issues that ... and training sessions. **Overview** We are seeking a CSD Helpdesk Technician to join our team. The Customer Service...Springs, CO + Type of environment: Office + Noise level : Low + Work schedule: 24/7 operational support +… more
- General Dynamics Information Technology (Wallops Island, VA)
- …or networking desired but not required. * **Required Technical Skills:** Knowledge in Layer 1 switching systems. * Security Clearance Level **:** DoD Secret * ... **Req ID:** RQ202603 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:**… more
- TEKsystems (Kansas City, KS)
- …Degree preferred 1 -2 years of experience in MS Windows environment handling Level 1 calls Certifications are preferred Experience handling desktop and laptop ... work from home. Must have previous over the phone helpdesk / service desk experience to be considered Description:...hire Help Desk position. This position requires at least 1 year of Service Desk or Help Desk experience.… more
- TEKsystems (Topeka, KS)
- …up to speed after training will work remote from home 4 days a week and onsite 1 day a week. Will consider entry level candidates with IT degree or IT ... in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering… more
- Motion Recruitment Partners (Norcross, GA)
- Helpdesk Support Norcross, Georgia **Onsite** Contract $20.5/hr - $20.5/hr Seeking dedicated Onsite IT Customer Service Representatives to join the team in Norcross, ... desk/call center. + College Degree or equivalent work experience required. + 1 year of experience with incident and problem-tracking service management software. +… more
- Mass Markets (Dallas, TX)
- …willing to learn on the job, and be highly reliable. This is an entry- level position that offers on the job paid training. Compensation is commensurate with ... your team and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service, technical support,...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- Mass Markets (Dallas, TX)
- …+ Minimum of three (3) years in a call center environment + Minimum of ( 1 ) year of experience in a customer service service role + The ability to multi-task ... and location of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- TEKsystems (Fall River, MA)
- …equivalent in education and experience. Bachelor's degree preferred. Technical Experience ( 1 + year of the following) + Strong understanding of Windows desktop ... with good verbal and written communications skills + Must have a high level of problem-solving skills + A positive, team-oriented attitude is necessary to deal… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- …Technology is preferred + CompTIA Security+ Experience Requirements + 3+ Years providing enterprise- level helpdesk support. + 1 + year of customer service ... update tickets throughout the resolution process, ensuring adherence to Service Level Agreements (SLAs). + Customer support:Provide excellent customer service by… more
- Kyndryl (Lake City, IA)
- …client's designated cities (list below under important notes). **Key Responsibilities:** + Provide ** Level 1 (L1) Helpdesk support** for laptops, desktops, ... with device setup, configuration, and maintenance. + Escalate complex issues to higher- level support teams as needed. + Maintain accurate records of support requests… more