- Trace Systems Inc (Shaw AFB, SC)
- Job Overview Job Title: Helpdesk Specialist II Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is actively ... recruiting for a Helpdesk Specialist II to support...job responsibilities include, but are not limited to: Provide Tier 1 technical support (performing initial trouble ticket/call prioritization,… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support...procedures on software and hardware deployments, account administration, and helpdesk tasks. Provides support related to testing and deployment… more
- CoreSite (Denver, CO)
- …I to end users as needed to augment helpdesk . Provide escalation point to provide Tier II support to end users and possible escalation to other IT teams. + ... associated teams and end users. A primary role for the Technical Support Specialist is to provide Tier I and II IT support out of the corporate headquarters… more
- BOOZ, ALLEN & HAMILTON, INC. (Fayetteville, NC)
- …The world can't wait. You Have: + Experience providing customer service support as a Tier 1 level IT Helpdesk Spe cia list + Experience scheduling and ... IT Specialist , Mid The Opportunity: A well-maintained IT environment...Spe cia list on our team, you will perform Tier one and two network, systems, and phone support,… more
- Axxum Technologies (Rockville, MD)
- …Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, and ... cloud environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System… more
- Rallye Motor Company (Roslyn, NY)
- …remote access, and in-person support. + Escalate complex or unresolved issues to Tier II /III support teams as necessary. + Handle escalated customer support ... related to software and hardware deployments, account administration, and helpdesk tasks. + Draft knowledgebase articles, FAQs, and user...and requests, ensuring timely follow-ups and resolution. + Escalate Tier II and III issues to management… more
- TekSynap (Honolulu County, HI)
- …common problems via scripts or SOPs, and escalate as needed. + Provide Tier II support: perform in-depth troubleshooting, diagnostics, and resolution of complex ... 1-3 years of experience in network operations, telecommunications, or helpdesk /NOC environments. + Working knowledge of VoIP technologies, preferably...Joint Base Pearl Harbor-Hickam (JBPHH), Hawaii. This role provides Tier I and Tier II … more