- Guardian Life Insurance Company (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident , Problem, and Change & Release Management to join our team! You Are: Seasoned ITSM ... driving root cause resolution, and implementing effective change management practices Dynamic Manager of Major Incident , Problem, and Change & Release Management… more
- Softtek Government Solutions (Washington, DC)
- …trends and advancements in IT service management. Qualifications: Bachelor's degree in information technology , cybersecurity, business or a related field. 10+ ... IT Service Manager Remote / Local to Washington, DC Metro...programs. In this role, you will work closely with ITSM consultants, service agents, program stakeholders, business analysts, and… more
- Magellan Health, Inc. (Frisco, TX)
- …operational and some development tools for, bug tracking, Agile practices, and ITSM ( Incident , Problem, Change and Configuration CMDB management) for services ... problem solving techniques. Strong verbal and written communication skills. General Job Information Title Software Engineering Operations Manager - Fully remote… more
- Bain Capital, LP. (Boston, MA)
- … frameworks and best practices ITIL certification required, either Practice Manager in Incident and Problem or MP (preferred) Significant experience working ... and request fulfillment. Qualifications: Education & Experience: Bachelor's degree in information technology , Business Administration, or a related field. A… more
- Info Way Solutions (Fremont, CA)
- …aspects of the ServiceNow platform. Experience with Agile development and IT Infrastructure Library ( ITIL ) processes. Understands technical and ... the team. What you'll bring: Bachelor's or equivalent/above degree in Computer Science, Information Technology , or related field. Proven experience as a Senior… more
- Link Solutions, Inc. (Hyattsville, MD)
- …Jira). Preferred: Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. Experience ... Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …**Description** **RESPONSIBILITIES:** + Managing multiple processes within the Information Technology Infrastructure Library ( ITIL ) framework. + ... for effective and efficient operation of those processes using ITSM best practices. + Leads work efforts to improve...Degree in IT related field. + 7 years of Information Technology experience. + ITIL … more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at...Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM )… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident , Problem, and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology ...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident , Problem, and Change… more
- Novant Health (NC)
- …Manager to lead the development, execution, and continuous improvement of ITSM processes across Incident Management, Problem Management, and Knowledge ... support functions. What You Bring + Proven experience managing ITSM processes, particularly in Incident , Problem, and...skills across technical and non-technical teams. + Familiarity with ITSM platforms (eg, ServiceNow) and ITIL best… more
- KeyBank (Brooklyn, OH)
- **Location:** 4910 Tiedeman Road, Brooklyn Ohio The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting ... technical and business stakeholders, and ensuring timely and effective recovery. The Incident Manager must quickly assess complex technical environments and… more
- Broadridge Financial Solutions (Edgewood, NY)
- …others along the way, come join the Broadridge team. Join our dynamic team as an Incident Manager within our IT Infrastructure division! As Incident ... + Assemble cross organizational teams to investigate any major technology incident with the goal of performing...ITIL framework for problem management + Knowledge of ITSM is a plus + Familiarity with IT … more
- Eliassen Group (Merrimack, NH)
- **Vendor Incident Manager ** **Merrimack, NH** **Type:** Contract **Category:** Support **Industry:** Financial Services **Reference ID:** JN -032025-101227 ... responses to production outages and align them with our ITSM processes. _Due to client requirement, applicants must be...methods. + Strong negotiation, communication, and analytical skills. + ITIL expertise in Incident , Problem, and Change… more
- LA Care Health Plan (Los Angeles, CA)
- …Insurance Domain expertise Licenses/Certifications Required Licenses/Certifications Preferred Information Technology Infrastructure Library ( ITIL ) ... Manager , Technology Application Production Support and...Operations/maintenance activities to upkeep Production environments/functions. Act as an Incident Manager and, communicate and provide coverage… more
- Kansas Judicial Branch (Topeka, KS)
- …analysis to improve IT service delivery through IT frameworks such as Information Technology Infrastructure Library ( ITIL ) and IT Service Management ... the direction of the Deputy Chief Information Technology Officer, the IT Support Manager plays...( ITSM ). Additionally, the IT Support Manager serves as a key liaison between IT teams,… more
- Link Solutions Inc (Adelphi, MD)
- …computing environment certification within 6 months of hire. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + CCIE certification or equivalent… more
- Link Solutions Inc (Adelphi, MD)
- …network configurations and upgrades while minimizing downtime. Preferred: + Information Technology Infrastructure Library ( ITIL ) v4 certification + ... Experience with incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Proficiency with Microsoft Office… more
- ManTech (Doral, FL)
- … detection, threat analytics, security incident and event management (SIEM), information technology (IT), and operations incident response. + Experience ... (eg, ITIL Managing Across the Lifecycle, ITIL Specialist: Incident Management), Control Objectives for Information and Related Technology … more
- General Dynamics Information Technology (Fairfax, VA)
- …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy, Information Technology Infrastructure Library ( ITIL ) **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **BMC Remedy / Helix** **Associate** with… more
- Belcan (Cincinnati, OH)
- …obtain one. *You must be able to pass a drug test prior to starting. The ITSM - IT Support Services Manager 's responsible for day-to-day operations of the Level ... services, and coordinating on Major Incidents and Problems. The ITSM - IT Support Services Manager is...incident management, escalation procedures and related disciplines * ITIL Certifications * Willingness to support and mentor junior… more
