- Emory Healthcare/Emory University (Atlanta, GA)
- …South Carolina, Tennessee, Texas, Virginia, or Wisconsin **Description** We are seeking a ServiceNow ITSM Major Incident Management Specialist to lead ... South Carolina, Tennessee, Texas, Virginia, or Wisconsin **RESPONSIBILITIES:** + Manage the ITSM Major Incident Management process according to ITIL and… more
- Office of the Inspector General, USPS (Arlington, VA)
- …the expectations. Lead the design, development, and implementation of IT-aligned processes across ITSM ( incident management , change management , problem ... configuring, administering, and supporting ServiceNow ITSM applications, including Incident , Problem, Change, CMDB and Service Request Management . Proficient… more
- CUNY (New York, NY)
- …for ITSM transformation initiatives across CUNY, including Service Catalog, incident , problem, change, asset, knowledge, and request management . + Directs ... within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage...CUNY campuses. Reporting to the Senior Director of Systems Management Control, the Director of ITSM &… more
- R1 RCM (Chicago, IL)
- … leadership roles. + Proven experience implementing and managing ITIL-based service management frameworks. + 5+ years' experience with ITSM Tooling (ServiceNow ... encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The ITSM Director position is responsible for leading our ITIL/ ITSM … more
- Guidehouse (Mclean, VA)
- …related solutions to address client requirements. + Lead and design ServiceNow platform ITSM solutions, including Incident Management , Problem Management ... will devise strategies, design, implement, and optimize IT Service Management ( ITSM ) solutions for clients using the...experience in advising clients on regulatory compliance using ServiceNow ITSM and similar solutions + Knowledge of major… more
- MUFG (Jersey City, NJ)
- …technical understanding and implementation experience with ITSM product including Incident , Problem, Change, Request and Knowledge Management + Strong ... must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- Mizuho Corporate Bank (New York, NY)
- …years of experience as an ITSM Analyst + Strong background in Change, Incident Management and Problem management + Strong experience of delivering ... governance and execution of ITSM processes including Incident , Problem, Change, and Release Management . You...compliance and leads CAB meetings. You will also oversee Major Incident response for critical issues, ensuring… more
- Guardian Life (Holmdel, NJ)
- …and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ... to lead and manage teams, particularly in a 24/7/365 Major Incident Management environment. +... ITSM tools and technologies. + Experience with major ITSM platforms (ServiceNow, BMC Remedy, or… more
- Warner Bros. Discovery (Atlanta, GA)
- …monitor usage, compliance, and performance of the incident management and major incident management processes. + Identify and lead initiatives to ... owners, other ITSM process leads, and Product Management , to ensure the incident management...practices, particularly incident management and major incident management , and demonstrated… more
- Insight Global (Plano, TX)
- … ( ITSM ) processes by actively supporting change, problem, and incident management workflows; ensuring timely resolution, minimizing disruptions, and driving ... incident manager - Strong ITSM experience ( incident , change, and problem management ) - Proven... and reoccurring incidents - Experience with daily operational incident tickets (not major incidents) - Service… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …ServiceNow or similar ITSM platforms preferred. + Strong knowledge of incident management practices and enterprise IT infrastructure. + Familiarity with ... + Lead and facilitate technical and management bridge calls during major incidents; assign tasks and distribute post- incident reports. + Deliver timely… more
- Zscaler (San Jose, CA)
- …technical skills + Designing and documenting scalable ITIL-aligned support processes ( incident , problem, change management ) for global execution, thereby driving ... We're looking for an experienced IT Executive Support & Major Events Lead to join the Digital Employee Experience...+ Ability to design and implement scalable IT service management ( ITSM ) processes utilizing platforms like ServiceNow… more
- Carnival Cruise Line (Seattle, WA)
- …stakeholder management skills, including experience supporting VIPs and managing major incident communications. + Demonstrated ability to drive process ... & Process Optimization:** Enforce ITSM standards across request, incident , change, problem, knowledge, configuration, and SLA management . Continuously… more
- Southern Company (Atlanta, GA)
- …role will demand a proactive professional with strong ITSM expertise. ** MAJOR JOB RESPONSIBILITIES:** + **Vendor Contract Management :** + Manage contracts ... vendors adhere to ITSM processes (such as incident , problem, and change management procedures) in...Excel for data analysis and visualization. + Familiarity with major vendors (such as Infosys, Oracle, etc.) and understanding… more
- CACI International (Sterling, VA)
- …oversee the development, integration, and management of ITIL-based IT Service Management ( ITSM ) processes across the program, while also leading the ... governance, customer engagement, service integration, continual improvement, and performance management . + Oversee the Network Services including Incident ,… more
- SpaceX (Hawthorne, CA)
- …you will lead the design, execution, and continuous improvement of SpaceX's corporate ITSM (Information Technology Service Management ), incident , change, and ... SpaceX's enterprise systems strategy-supporting initiatives across finance, reliability, change management , and IT operations. RESPONSIBILITIES: + Lead incident … more
- CACI International (Sterling, VA)
- …evaluations + Coordinate with other ITSM process owners to integrate problem management with incident , problem, and change management processes. + Drive ... Network Problem Management Quality Assurance Lead Job Category: Information Technology...roles + TS/SCI with Poly required + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy)… more
- Geisinger (Danville, PA)
- …Platform Analytics and a variety of AI capabilities. Additional roadmap items include Major Incident Mgt, SAM Pro, EMR Help, Integration Hub, ITOM Visibility, ... Job Summary The IT ITSM Operations Corp Office team is focused on...and development of the ServiceNow Platform. ServiceNow currently handles Incident Mgt, Change Mgt, Request Mgt, Knowledge Mgt, Problem… more
- SpaceX (Hawthorne, CA)
- …and manage the CMDB platform in Atlassian Jira and related integrations with asset management , incident , and change management systems. + Ensure data ... Management Database. + Experience with IT Service Management ( ITSM ) platforms such as ServiceNow or...cost center attribution, and inventory lifecycle. + Knowledge of incident and change management processes, and how… more
- CACI International (Sterling, VA)
- …functional leads with defining the KPIs used to measure their performance and for major incident resolution and appropriate reporting + Work closely with the ... for the ecosystem. + Assist the lead in the management of requirements for the ITSM SLM module and establishing standards for measurement, reporting and… more