- TEKsystems (Omaha, NE)
- …day onsite every other week) About the Role We are seeking an experienced IVR Developer to support the modernization of a global voice and telephony infrastructure. ... on designing, developing, and integrating voice solutions that enhance customer-facing IVR and authentication experiences. You'll work with a team transitioning from… more
- Insight Global (Newark, NJ)
- …are seeking a skilled BI Developer / Reporting Analyst to collaborate with Genesys IVR developers in analyzing and optimizing the customer journey within IVR ... will ensure that key data points are properly tracked throughout the IVR experience, enabling meaningful analysis of efficiency and user experience. This role… more
- JPMorgan Chase (Plano, TX)
- …**Job responsibilities** + Defines and execute the technology strategy for self-service, IVR , and agentic AI, aligned with customer experience goals and contact ... center transformation initiatives. + Leads end-to-end implementation of IVR , voicebot, and autonomous agentic flows-from design and integration to CCaaS migration… more
- Cognizant (Teaneck, NJ)
- ** IVR Chatbot Developer (Genesys focus)** In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service ... need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing… more
- MetLife (Cary, NC)
- …- IN PERSON at Cary NC office Once a month in office for meetings IVR UAT Testing: * Responsible for documenting, reviewing and approval of the test scenarios and ... for testing. Test the desired user experience, contained within IVR * Act as a lead in creation, preparation...Azure * Expert Understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text… more
- Cognizant (Teaneck, NJ)
- ** IVR Chatbot Genesys focus Developer** We are seeking an IVR Chatbot Developer (Genesys focus) specializing in Genesys Cloud. The ideal candidate will have a ... appropriate) . Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. . Functional and… more
- Insight Global (Newark, NJ)
- …This candidate will join our client to help with the development of their IVR systems! We are a company committed to creating inclusive environments where people can ... 3 to 5 years of application development experience implementing multichannel self-service/ IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - API… more
- Cognizant (Dearborn, MI)
- **About the role** As a Cisco CVP/ IVR development, you will make an impact by working closely with cross-functional teams to design and implement cutting-edge ... communication solutions that enhance business operations and customer interactions. **In this role, you will:** + Design and implement scalable communication solutions using Cisco Webex Contact Center Cisco CVP Cisco UCCE and Cisco Unified Communication… more
- Amergis (Cleveland, OH)
- …+ Assigns ICD-10-CM and/or CPT/HCPCS codes, as appropriate and abstracts pertinent information from OPS/OBS patient records + Ensures optimal reimbursement of all ... cases in compliance with CMS policies and procedures and official coding guidelines + Implements medical center's physician query process when code assignments are not straightforward or documentation in the medical record is inadequate, ambiguous or unclear… more
- SSM Health (St. Louis, MO)
- …Plans coordinates and implements care to the adult patient in the Cardiac Cath Lab. Ensures that quality care is provided in an efficient and safe manner consistent ... with the unit's standards of care and demonstrates competency skills appropriate to the clinical area. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Performs on the Cath Lab procedure team as circulator, scrub, or monitor. + Performs in… more
- Liberty Latin America (PR)
- …agents. + Use deflection and messaging capabilities of contact center systems ( IVR , Messaging Platform, Lead Management platform) to increase digital deflection. + ... Design IVR and messaging platform routing trees and implement changes. + Handle outbound IVR blaster campaigns. + Demonstrate and ensure compliance with Liberty… more
- Robert Half Technology (West Des Moines, IA)
- …DUTIES AND RESPONSIBILITIES: * Lead development and deployment of omnichannel ( IVR , Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment ... experience. Hands-on experience leveraging Genesys Cloud CX Architect for IVR development and AI technologies. Software development experience with familiarity… more
- RVO Health (New York, NY)
- …updates and demo materials for internal and external stakeholders. + Own the end-to-end IVR experience: design, test, and optimize IVR flows across staging and ... ensure alignment on voice experiences strategy and execution. + Ensure that all IVR experiences adhere to healthcare regulatory and accessibility standards. + Act as… more
- Drips (OH)
- …your primary focus will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to best practices. You will ... Review & Proofreading: Carefully review and proofread SMS and IVR scripts for clarity, tone, grammar, and adherence to...+ Experience with conversational messaging formats like SMS and IVR . + Familiarity with analytics tools to support data-driven… more
- Covenant Health Inc. (Knoxville, TN)
- …(CTO) program.= Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- EchoStar (Englewood, CO)
- …design of user interfaces for customer-facing tools, including self-service portals, IVR systems, chatbots, and agent dashboards, ensuring a seamless and intuitive ... Solution Design & Development:** + Design and develop AWS Connect contact flows, IVR systems, routing strategies, and other customer service tools to enhance both… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …actionable recommendations. * Systems & Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer ... enablement * Familiarity with telecom systems (eg, POS, billing, IVR , provisioning platforms) * Executive-facing presentation skills and stakeholder management… more
- ADP (Roseland, NJ)
- …a startegic and experienced Product Manager to drive transformation intiativites within our IVR for multiple of lines of business for ADP. In this role, you'll ... automation and enhace customer experience by delivering scalable, intelligent IVR solutions. To be successful, you stay close to...10+ years of experience in Product Management, with hands-on IVR or voice automation experience. + Has a basic… more
- DIRECTV (El Segundo, CA)
- …a Technical Product Manager - Principal 2. As we expand our Voice ( IVR ) and Digital virtual assistant capabilities, we require a skilled technical product manager ... product development. **Discover, create, and deliver new or enhanced Voice ( IVR ) and/or Digital Virtual Assistant Product Features/Enablers:** + Decompose product… more
- Robert Half Technology (Des Moines, IA)
- …plus You will code and integrate development and deployment of omnichannel (Chat, IVR , Chatbot, email) You will integrate Genesys Cloud with backend systems to ... AI tool working with a new project that is their Genesys AI CoPilot Conversation IVR - AWS Lamba CERTIFICATIONS are preferred but not required, they have Cert's on… more