- Cognizant (Dearborn, MI)
- **About the role** As a Cisco CVP/ IVR development, you will make an impact by working closely with cross-functional teams to design and implement cutting-edge ... Center Cisco CVP Cisco UCCE and Cisco Unified Communication Manager to enhance business operations. + Collaborate with cross-functional...date of posting. This may change based on the project you're engaged in, as well as business and… more
- Merck (Rahway, NJ)
- …arms within the business. Working independently, the Protocol Clinical Supplies Project Manager (Protocol CSPM) designs strategic and operational plans ... companydevelopment products and non-our company marketed products. + Analyzes and anticipates project risks as they relate to clinical supply chain deliverables and… more
- Insight Global (Woonsocket, RI)
- Job Description Summary: As a project manager you will focus on developing and leading campaign initiatives aimed at improving member experience amongst Medicare ... reach out to members using more complex member journeys (eg, SMS -> email -> IVR -> reminder email). Document steps to launch campaigns to enable other teams to… more
- Sprinklr (FL)
- …Successful value-driven Sprinklr implementations start with us. We're looking for Project Managers with experience in CCaaS and unified customer experience ... happen. **What You'll Do** Sprinklr is looking for a Project Management Lead with expertise in CXM and CCaaS...Centers, CXM, or similar industries. + Functional understanding of IVR , AI, Voice/Chat Bots, and business APIs. + Deep… more
- DIRECTV (El Segundo, CA)
- DIRECTV is seeking a Technical Product Manager - Principal 2. As we expand our Voice ( IVR ) and Digital virtual assistant capabilities, we require a skilled ... technical product manager to lead development and execution of our product...development. **Discover, create, and deliver new or enhanced Voice ( IVR ) and/or Digital Virtual Assistant Product Features/Enablers:** + Decompose… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- **Program Manager ** **Category:** Project Management **Main location:** United States, Texas, Dallas **Position ID:** J0725-1818 **Employment Type:** Full Time ... actionable recommendations. * Systems & Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer… more
- Sprinklr (MA)
- …our culture here: The Sprinklr Way. **Job Description** The **Technical Success Manager (TSM) - Service** owns the strategic technical relationship with Sprinklr's ... Directors, and Support Transformation leads. + Map legacy operations (telephony, IVR , ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing,… more
- Robert Half Technology (Des Moines, IA)
- …working with a new project that is their Genesys AI CoPilot Conversation IVR - AWS Lamba CERTIFICATIONS are preferred but not required, they have Cert's on the ... code and integrate development and deployment of omnichannel (Chat, IVR , Chatbot, email) You will integrate Genesys Cloud with...TO THIS POSITION: . Industry Leader . Awesome technical manager . Great benefits . Flexible environment! . Modern… more
- Pedernales Electric Cooperative (Austin, TX)
- …- Distribution operations, SCADA, OMS, Field Services + Member Operations Portfolio Manager - Customer Relationship Management, Web, IVR , Billing systems, etc. ... Technology Portfolio Manager Austin, TX, US, 78636 PHYSICAL OFFICE LOCATION:...and processes for providing customer service + Knowledge of project management concepts, practices and procedures + Skilled in… more
- Motion Recruitment Partners (Charlotte, NC)
- Product Manager CHARLOTTE, North Carolina **Hybrid** Contract $61.06/hr - $68.8/hr Outstanding long-term contract opportunity! A well-known Financial Services ... Company is looking for a Product Manager in Charlotte, NC OR Minneapolis, MN OR Chandler,...Agile experience + 2+ years of Interactive Voice Response ( IVR ), Call Routing, Agent desktop or other Contact Center… more
- Comerica (Dallas, TX)
- Job Description Manager Agency Service Participants This position is responsible for driving the servicing optimization of this function through transformation ... legal documents and there are financial penalties for missing thresholds. This manager will interact with and influence internal stakeholders and partners involved… more
- Walmart (Bentonville, AR)
- …experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, and other support channelsreducing cognitive load and increasing ... management information systems, industrial engineering, engineering management, business,information systems, project /program management, information technology, finance, management, or related area… more
- NJ Transit (Newark, NJ)
- Assistant General Manager Operations, Access Link Light Rail & Contract Services (ADA Services) Job Description: Move forward with us! At NJ TRANSIT, you'll join ... to make it all possible. We are currently looking for anAssistant General Manager Operations, Access Linkto join our team!! Roles & Responsibilities: + Oversee the… more
- Cognizant (Phoenix, AZ)
- …are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will ... have to be considered** **:** + Deep knowledge of call flows IVR skill-based routing omnichannel servicing and customer journey orchestration. + Experience guiding… more
- Hawaiian Electric (Honolulu, HI)
- …FUNCTION: Working independently and/or as part of a project team, performs analysis, programming, testing, troubleshooting, documentation-writing, implementation, ... a variety of company needs, be it text for rate case or project filings, responses to information requests from interveners, cost benefit analyses, department/team… more
- Capgemini (Orlando, FL)
- …Additionally, the senior director will be supported by a project management, strategy and architecture, network monitoring, tools, automation, reporting, ... / Experience:** * 5 years as a director, senior manager or service delivery manager supporting network...data center (Nexus, F5 load balancers, NDFC), voice (PBX's, IVR 's, VoIP), security (firewalls, access control systems, ACL's), wireless… more
- Entergy (Little Rock, AR)
- …across all of our channels including live voice agents, Interactive Voice Response ( IVR ), web, mobile, SMS, email, and future chat channels. The incumbent will ... and enhance customer service. This role will leverage direct reports, matrixed/ project resources, and outside suppliers for success. Incumbent will leverage vendor… more
- BioLife Plasma Services (Bannockburn, IL)
- …Integrations** : + Implement advanced call center technologies, such as AI, IVR systems, CRM tools, and workforce management platforms. + Monitor industry trends ... or vendor management are a plus. **Preferred** + Certified Call Center Manager (CCCM) + Certified Outsourcing Professional (COP) + Certified Customer Experience… more