- Broadcom (Lisle, IL)
- …Communities. + Share knowledge with other engineers and customers by following KCS methodology and process. Enable customer self-service success using KCS ... methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge. Assist/ mentor colleagues developing knowledge content. + Leverage experience and research existing knowledge resources to evaluate customer's environment and historical… more
- The Boeing Company (North Charleston, SC)
- …practices + Experience with Docker container technology and Kubernetes Container Service ( KCS ) + Experience with Domain-driven design (DDD) + Experience using DevOps ... tool chain and team collaboration tools including GitLab, TFS, JIRA, Jenkins and Artifactory etc. + Experience in a production environment **CodeVue Coding Challenge:** To be considered for this position you will be required to complete a technical assessment… more
- The Boeing Company (North Charleston, SC)
- …practices + Experience with Docker container technology and Kubernetes Container Service ( KCS ) + Experience using DevOps tool chain and team collaboration tools ... including GitLab, TFS, JIRA, Jenkins and Artifactory etc. **Drug Free Workplace:** Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is… more
- Canon USA & Affiliates (Burlington, NJ)
- …including A+, Network+, Server+, Microsoft certifications, HDI Support Center Analyst, KCS Foundations. We are providing the anticipated rate for this role: ... $21.20 - $31.74 hourly. **Company Overview** About our Company -Canon USA, Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With… more
- TEKsystems (Catonsville, MD)
- …Windows 10 & 11 experience Proficient in O365 Apps ServiceNow experience Familiar with KCS Methodology Pay and Benefits The pay range for this position is $23.00 - ... $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available… more
- RKON (Chicago, IL)
- …- internal training program (within 3 months) + Knowledge Centered Service ( KCS ) v6 Fundamentals certification (within 6 months) + HDI Support Center Analyst ... certification (within 6 months) + MS-900 Microsoft 365 Fundamentals (within 9 months) + Hardware vendor training/certifications, as required Compensation: The expected base salary for this position is $45,000. This position is also eligible for quarterly base… more
- Celestica (Richardson, TX)
- …Knowledge of BMC including IPMI, SDR, SEL, FRU records, SOL, IPMB, Side-band LAN, KCS and KVM. + Knowledge of Redfish and other management protocols. + Experience ... with board bringup. + Working knowledge of BMC related Hardware such as ARM, BMC chip (AST 2500, AST2600, Pilot 4 etc.), HW-monitor and Super-IO, NC-SI NIC, phy. + Working knowledge of common bus such as I2C, IPMB, PMBUS, SPI, LPC, UART, JTAG. + Experience… more
- Broadcom (Princeton, NJ)
- …follow-up coaching for less-experienced team-members.** **Utilize Knowledge Centered Service ( KCS ) processes to appropriately reuse, create, update, publish, and ... retire knowledge. Collaborate with colleagues in developing knowledge content.** **Adhere to best practices and case hygiene in the case resolution methodology.** **Participate in the weekend on-call rotation for Severity 1 support.** **Expand product… more
- Motion Recruitment Partners (Norcross, GA)
- …call distributor phone systems. + Experience with knowledge-centered support ( KCS ) principles. + Experience with troubleshooting network-related issues (client ... connectivity). + Experience with Active Directory and Microsoft Office Products - O365 is a plus. + Strong customer focus and orientation. + In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause… more
- Insight Global (Oklahoma City, OK)
- …of equipment . AV Troubleshooting experience Experience maintaining knowledge-centered support ( KCS ) . Knowledge in Artificial Intelligence (AI) . Computer Science ... Degree . A+/Network+ Certification . Experience supporting over 500+ applications Understanding of scripting languages (eg PowerShell, JavaScript, HTML, CSS, XML, JSON) null We are a company committed to creating diverse and inclusive environments where people… more
- ZOLL Medical Corporation (Broomfield, CO)
- …to shared goals and solving multi-product issues. + Knowledge-Centered Service ( KCS ): Contributes to the knowledge base by documenting solutions and ensuring ... they are accessible to other team members. + Product Trend Analysis: Recognizes product usage patterns and proposes process improvements or enhancements based on recurring issues. The pay range for this position is $18-$26 / hourly. Final compensation will be… more
- Lockheed Martin (Marietta, GA)
- …Inspection methods \(MSA, gage R&R\) SPC, KC management \(design and process KCs \) RCCA Metrics development; analytics **Desired Skills:** * Demonstrated ability to ... work at all levels of the organization to identify and drive systemic root cause and corrective action utilizing quantitative, qualitative analytical capabilities to communicate and influence others in a concise, data driven manner\. * Excellent interpersonal… more
- Novant Health (NC)
- …Operation, Problem Management, or CSI, preferred. + Knowledge-Centered Service ( KCS ) certification, preferred. + Additional Skills (required): + Advanced ... understanding of ITIL processes for incident, problem, and knowledge management + Strong analytical and problem-solving skills + Excellent written and verbal communication skills + Ability to lead cross-functional teams in critical incident or problem… more
- ManTech (Doral, FL)
- …IT Strategy. Relevant industry certifications, such as HDI Support Center Director or KCS v6 Practices Certification. + Experience at a DoD Combatant Command (eg, ... SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. + Experience with designing, implementing, and managing self-service portals, chatbots, and other automation tools to enhance… more
- NVIDIA (Santa Clara, CA)
- …+ OOB or In-band System Management experience with exposure to standards IPMI, KCS , DMTF Standards (PLDM, MCTP, Redfish, etc), PMBus, NVMe, etc. + Understanding on ... REST architecture style especially JSON over HTTPs with OAuth + Strong programming and scripting skills using C/C++, Bash, Python, Go etc. both for Linux user-space programs and system programs with thorough code reviewing skills. Strong in Linux fundamentals,… more