- TEKsystems (Sierra Vista, AZ)
- …enterprise service desks in the defense space. Under the Army Enterprise Service Desk , the System Support function handles incidents and requests ... required. + Documents all customer interactions within a ticketing system. Skills Help desk support , Troubleshooting, Customer service , Service desk ,… more
- NCR VOYIX (Annapolis, MD)
- …around the world to your local favorite around the corner. Job Description: SAS L1 Support Agent Location: Maryland, Virtual Requirements: Ability to obtain a ... degree in technical field with 3 years of technical support and customer service experience in a...Knowledge Base Systems, hardware troubleshooting Summary of Duties: The L1 Support Agent will work in a… more
- Belcan (Cincinnati, OH)
- L1 System Administrator Job Number: 358984 Category: -Software &... Support in classified program areas: - IT support hotline and desk -side support - ... Systems SBU Description: An L1 IT Systems Administrator job is currently available at...those who possess a passion for providing quality customer service and strong communication skills. This role will provide… more
- Signature Aviation (Orlando, FL)
- …relationships. + Technical Expertise: Deep understanding of L1 and L2 support processes, ticketing systems (eg, ServiceNow, Jira Service Management), SLA ... define and execute a forward-looking strategy for end-user computing, ticketing systems, service desk operations, and SLA management. + Manage Outsourced… more
- Keeper Security, Inc. (Chicago, IL)
- …act as a day-to-day resource and point of contact for a team of L1 support professionals. This role emphasizes hands-on assistance, peer mentorship, process ... with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of...a strong bias toward action + Solid understanding of service level agreements (SLAs) and how to support… more
- Generac Power Systems (Waukesha, WI)
- …the following IT groups: + End User Experiences: this group provides employee site support , employee service desk , and + enterprise asset management, ... Support Operations Center: This group provides 24x7x365 L1 support for customer and enterprise major...and scale to Generac's growth + Responsible for site support and help desk to ensure workforce… more
- OEC Group (Queens, NY)
- …+ Act as L2 support as the US part of a global 14/5 operation, front by Service Desk ( L1 ) + Monitor and maintain the service health and availability ... + Continuously improve L1 /end user knowledge to increase self- service / service efficiency + Define, document, and communicate support procedures and… more