- HTC Global Services Inc (Madison, WI)
- … who's ready to make an impact by designing and delivering scalable, cutting-edge solutions across industries. What You'll Do: + Architect Scalable Solutions ... perks. Join Us as a Salesforce CX Cloud Technical Architect - Shape the Future of Customer Experience Are...of Customer Experience Are you passionate about crafting innovative solutions on the Salesforce platform? Do you enjoy solving… more
- Robert Half Technology (West Des Moines, IA)
- … Lead development and deployment of omnichannel (IVR, Chat, Chatbot, email) flows within Genesys Cloud Architect . Lead deployment of other Genesys ... experience; or equivalent combination of education and/or experience. Hands-on experience leveraging Genesys Cloud CX Architect for IVR development and AI… more
- Cognizant (Teaneck, NJ)
- …wellbeing programs. **Responsibilities** . Design and implement scalable and robust architecture solutions using Genesys Cloud to meet business needs. . ... assessments to ensure system performance reliability and security. . Lead efforts to troubleshoot and resolve complex technical issues...(SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. .… more
- CTG (Phoenix, AZ)
- …+ Design and implement cloud-based data architecture for contact center ecosystems including Genesys and Five9 platforms + Lead the development of data ... or contact center technology + 3+ years of hands-on experience with Genesys platform components and cloud-based contact center solutions + Demonstrated… more
- Cognizant (Irving, TX)
- **Google CES 2.0 Lead - Customer Engagement Suite Solutions Architect ** **Job Summary:** We are looking for a highly skilled **Google CES 2.0 Lead / ... 2.0)** across enterprise contact center environments. In this role, you will lead initiatives to modernize customer service using Google Cloud's AI-powered tools-… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Lead Application Architect ** **Category:** Architecture **Main location:** United States, Virginia, Fairfax **Alternate Location(s):** United States, Maryland, ... . **Position Description:** CGI Federal is seeking an experienced Lead Application Architect to help lead … more
- Cognizant (Phoenix, AZ)
- **About the role** As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM ... vendor evaluations and selection process for CCaaS and AI solutions + Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routing etc. and… more
- …about our culture here: The Sprinklr Way. **Job Description** Sprinklr is looking for a Lead Solutions Architect who will partner with our sales organization ... ensure ethical and responsible use of AI in technology solutions . + Lead presales activities that include...Genesys , Amazon Connect, NICE, Five9) and cloud-based martech solutions . + **Strong knowledge of AI, automation, and ML… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …Siebel CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud-based contact center solutions (AWS Connect, Google ... **Development Lead ** **Category:** Software Development/ Engineering **Main location:** United...cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect , AWS Connect, and Google… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …GCP, and cloud-native technologies. * Experience with Oracle Siebel CRM, Nuance IVR, Genesys Cloud Architect , AWS Connect, and Google CcaaS. * Familiarity with ... **Modernization Lead ** **Category:** Analytics and Emerging Digital Technologies **Main...including implementation of the overall strategy and chosen CRM solutions . The Centers for Medicare & Medicaid Services (CMS)… more
- AIG (Jersey City, NJ)
- …contact center platform. Responsibilities: + Design, planning and support of contact center solutions and migrations ( Genesys Cloud). + Develops high and low ... processes, leading technical deployments and owning the API design between platforms. They will also lead the vulnerability management and security processes of the… more