- Insight Global (Pittsburgh, PA)
- …on developing and deploying APIs to facilitate the secure and efficient transfer of NICE call recording files to a third-party SaaS vendor (CallMiner). ... RESTful APIs using Java and Spring Boot. . Develop integrations to securely transfer NICE call recording files to a SaaS based storage platform. . Work with… more
- Motion Recruitment Partners (Pleasanton, CA)
- …and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call ... Experience** + Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in...with QoS, SIP, and VOIP best practices in a call center environment. + Strong understanding and working knowledge… more
- TEKsystems (Morrisville, NC)
- …MS Office (Word, Excel) * Basic knowledge of monitoring software preferred (ie, Calabrio, NICE Call Recording , etc.) Experience Level Intermediate Level Pay ... and specific program policies and procedures. * Analyzes potential call trends through call monitoring and works with the internal departments to develop… more
- Fiserv (Alpharetta, GA)
- …applications and from third-party tools such as Genesys Infomart, Nice WFM, Nice NPM, Verint Call Recording , Smartguide, Workday. Relationship building ... center tools such as Genesys Voice Platform, Avaya, Outbound Dialer, Nice WFM, AmplifAI, Verint Call Recording , and Smartguide KMS. + Experience with Azure… more
- AIG (Jersey City, NJ)
- …and support. + Strong experience of Genesys Cloud. + Prior experience of Avaya CM and NICE call recording solutions preferred. + Able to develop self and ... others through coaching, contributing to team success, continuously learning and sharing knowledge. + Demonstrate ability to formally present technical material related to design governance and metrics based initiatives. + Able to interact with vendors to… more
- Chewy (Richardson, TX)
- …scalable and maintainable technical solutions + Implement integrations with tools such as NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911), ... technical design with staffing and operational critical metrics + Integration experience with NICE WFM, Qualtrics, Tableau, Call recording , Intrado (e911),… more
- OneMain Financial (Baltimore, MD)
- …platforms like Salesforce or Microsoft Dynamics. + Hands-on experience with call recording solutions like Verint or NICE Systems. + Knowledge of dialer ... experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations,… more
- Houston Methodist (Katy, TX)
- …calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback to… more
- Guidehouse (Bethesda, MD)
- …measure heart function and flow, including manual segmentation of images and data recording and reporting + Perform post-processing and image analysis of CT, X-ray, ... year of employment + Must be able to provide on- call support + If the candidate is called back...of employment through NIH provided programs **What Would Be Nice To Have** **:** + Communicate and work within… more
- TEKsystems (Boston, MA)
- …Wireshark, SolarWinds, and TraceSBC + Support peripheral systems: SPOK paging, IVR, call recording , overhead paging + Deliver technical training and ... Responsibilities + Engineer, design, and maintain telecom systems including: + Cisco Call Manager v15, Unity Connection, Emergency Responder, VG Analog Gateways +… more
- TEKsystems (Charlotte, NC)
- …Voice support for MS Teams, Cisco, Avaya, Ribbon, and adjunct equipment, including E911. Nice Recording provisioning a "plus". * Position serves weekly "on ... call " with other team members on a rotational basis....Additional Skills & Qualifications * Position serves weekly "on call " with other team members on a rotational basis.… more
- Huntington Ingalls Industries (Pascagoula, MS)
- …control systems. In addition, you will examine records to ensure proper recording of transactions and compliance with applicable laws, agreements, and policies. ... Master's Degree and 4 year of relevant professional experience ** Nice to Have** + CPA and/or CIA preferred +...for reasonable accommodation will be responded to from this e-mail address. Additionally, you may also call **###** for… more
- TEKsystems (Charlotte, NC)
- …carriers. + Provision, test, and repair voice systems including Cisco, Avaya, Ribbon, E911, and Nice Recording (a plus). + Participate in a rotating on- call ... schedule with other team members. + Engage with cross-functional teams (Domain Ops, CCO, Network Escalation) to ensure seamless voice operations. + Manage incident, change, and problem tickets using Remedy or ServiceNow. + Provide clear communication and… more
- Allied Universal (Boston, MA)
- …locks, card readers, ancillary door devices + IP/analog cameras, head-end video recording devices + Wired/wireless systems and intercom systems + Troubleshoot and ... to the overall success of the organization + Available for scheduled "on- call " duties to respond to emergency service tickets/requests + Strong troubleshooting… more