- ManTech (Doral, FL)
- **ManTech** seeks a motivated, career and customer-oriented **Lead** ** Service Desk Manager ** to join our team in **Doral, FL** . **Responsibilities include ... but are not limited to:** + The Lead Service Desk Manager is recognized...experience with implementing and managing ITIL-informed processes across various service desk functions (incident management, problem… more
- Georgia Systems Operations (Tucker, GA)
- …Time Off Provides leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and OPC, ensuring customer ... Responsible for the supervision, management, maintenance and coordination of centralized IT Service Desk resources to ensure the timely delivery of superior… more
- Excelsior Orthopaedics Group (Amherst, NY)
- Job Summary The IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient ... and innovative every day. + Manage the daily operations of the IT Service Desk , including team member scheduling, ticket management, and quality assurance.… more
- Montage Marketing Group (MD)
- …Employment Type: Full-time, Exempt Salary: $75,000-$85,000 Annually Are you a seasoned Customer Service Help Desk Manager looking for a great opportunity ... Job Title: Operations Center Help Desk Manager Location: Hybrid or Remote...preferred. + Experience leading help desk , support desk , or other customer service call center… more
- SOS International LLC (Boston, MA)
- Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible for providing planning and oversight into operations within the ... Area-of-Responsibility (AOR). Leads and directs a team of Service Desk members to ensure capabilities are...Contractor leadership, while using the metrics to analyze help desk performance and identify problem areas. Acts… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36590 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service … more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, ... Must have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking a proven ** Service Desk Manager ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** ... and technician issues and will interface with the Program Manager to drive process improvement and service ...and problem management + Provide Tier II service desk support for end-user PC, server,… more
- Marriott (Seattle, WA)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
- Marriott (Forest Heights, MD)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
- Financial Partners Credit Union (Downey, CA)
- …USA Pay Range $115,763.00 - $245,700.00 Position Type Full Time Job Description The IT Service Desk Manager is responsible for leading and overseeing the ... operation of our comprehensive system support services. This includes managing the service desk , desktop support, application support, Symitar and core… more
- International Rescue Committee (New York, NY)
- Requisition ID: req58954 Job Title: Global Service Desk Manager Sector: Information Technology Employment Category: Regular Employment Type: Full-Time Gross ... 567,000 - : - - Work Arrangement: Hybrid Job Description Job Overview/Summary: In the Global Service Desk Manager role you will be at the forefront of… more
- Arena Technical Resources, LLC (Washington, DC)
- …are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager . Responsibilities: - Managing the day-to-day operations of ... IT Service Desk Supervisor Location: Washington, DC,...staff at all levels of the organization. - Strong problem -solving and organizational skills and the ability to think… more
- CalSTRS (Sacramento, CA)
- …or possibly take it to the next level. Under the general supervision of the Service Desk Manager , the Information Technology Associate operates as the ... Job Posting: Service Desk Analyst State Teachers' Retirement...describe how you analyzed and resolved complex IT technical problem . 2. Provide a past example and describe how… more
- V2X (Springfield, VA)
- …(ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + ... professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance....to elicit all necessary details to capture their IT service request, incident, or problem accurately and… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...Troubleshoot issues by utilizing materials, research, creative thinking, and problem -solving skills. Evaluate workloads and assign tasks to ensure… more
- Marriott (Visalia, CA)
- …character of our local community. We are seeking an enthusiastic and experienced Front Desk Manager to lead our front office team with professionalism, warmth, ... and a commitment to service excellence. This is your opportunity to combine the...Be Responsible For: . Lead, train, and motivate front desk associates to ensure exceptional guest experiences . Oversee… more
- CACI International (Forest Heights, MD)
- …and accurately in a fast paced and changing environment. Qualified candidates working with the Service Desk Manager will work to ensure all Service ... Service Desk Analyst Job Category: Information...Desk Analyst shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem… more
- Fotona (Irving, TX)
- … tickets to ensure timely resolution and closure. The Agent will work closely with the Service Desk Manager , Field Service Manager , members of ... ease of use, and durability. Fotona is seeking a Service Desk Agent to join our team...interact effectively with customers and technical personnel. + Strong problem -solving skills and a knack for troubleshooting. + Self-motivated,… more