- CGI Technologies and Solutions, Inc. (Dallas, TX)
- **Program Manager ** **Category:** Project Management **Main location:** United States, Texas, Dallas **Position ID:** J0725-1818 **Employment Type:** Full Time ... on assessing data, identifying trends, and producing actionable recommendations. * Systems & Call Center Readiness o Oversee impacts to IVR routing, call… more
- NJ Transit (Newark, NJ)
- …analysis of data from Trapeze PASS and associated modules and systems, including call distribution, recording systems and IVR systems. Provides leadership in ... Assistant General Manager Operations, Access Link Light Rail & Contract...our team!! Roles & Responsibilities: + Oversee the Operations Call Center, which involves the planning, management, and monitoring… more
- Motion Recruitment Partners (Charlotte, NC)
- …+ 3+ years of Agile experience + 2+ years of Interactive Voice Response ( IVR ), Call Routing, Agent desktop or other Contact Center relevant experience + ... Product Manager CHARLOTTE, North Carolina **Hybrid** Contract $61.06/hr -...with data and performing necessary analytics to conceptualize a project helping realize a business benefit + Experience working… more
- Cognizant (Phoenix, AZ)
- …**What you need to have to be considered** **:** + Deep knowledge of call flows IVR skill-based routing omnichannel servicing and customer journey orchestration. ... are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will… more
- Hawaiian Electric (Honolulu, HI)
- …FUNCTION: Working independently and/or as part of a project team, performs analysis, programming, testing, troubleshooting, documentation-writing, implementation, ... a variety of company needs, be it text for rate case or project filings, responses to information requests from interveners, cost benefit analyses, department/team… more
- BioLife Plasma Services (Bannockburn, IL)
- …center performance and vendor effectiveness **Technical Integrations** : + Implement advanced call center technologies, such as AI, IVR systems, CRM tools, ... center management or vendor management are a plus. **Preferred** + Certified Call Center Manager (CCCM) + Certified Outsourcing Professional (COP) + Certified… more
- Entergy (Little Rock, AR)
- …will not sponsor candidates for work visas for this position. **Job Segment:** Senior Product Manager , Supply Chain, Call Center Manager , Call Center ... across all of our channels including live voice agents, Interactive Voice Response ( IVR ), web, mobile, SMS, email, and future chat channels. The incumbent will… more