- BAE Systems (St. Louis, MO)
- …a dynamic team that values innovation, teamwork, and customer satisfaction. As a Lead Tier 2 Remote Support Analyst, you'll provide Tier 2 analysis and ... our customers to achieve their missions. As a **Lead Tier 2 Remote Support Analyst** , you'll...root cause analysis for escalated incidents, mentor and guide Tier 1 analysts, and document resolutions, trends,… more
- Insight Global (Oak Brook, IL)
- …https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements We are seeking a dedicated and customer -focused Tier 1 Customer Support ... 2+ years of experience in a Tier 1 IT Support or Technical Customer Service...phone etiquette. * Ability to work independently in a remote environment with a reliable internet connection. * Comfortable… more
- Patterson Companies, Inc. (Detroit, MI)
- …Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow ... and equipment via a combination of verbal guidance and remote connection to the customer 's computer(s). The...**Minimum Requirements** + High School Diploma or Equivalent + 1 year customer service experience + … more
- GovCIO (St. Louis, MO)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/7003/ tier - 1 - customer -service-rep/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for Tier 1 Computer User Support to...tier team at the Service Desk. Respond to customer questions and troubleshooting technical issues related to hardware,… more
- BAE Systems (Jacksonville, FL)
- …clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...critical role in providing exceptional IT support to the customer . You'll be part of a dynamic team that… more
- The ODP Corporation (Toledo, OH)
- …Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take ... services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer... remote work designation unless otherwise required by customer contract/needs (ie, work on site for customer… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly ... accurate and clear records within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** + **Must be a US… more
- Linchpin Solutions, Inc. (Tampa, FL)
- …as needed Specific Skillset + Continuously monitor network and space segment performance to provide customer tier 1 support as required. + Monitor and report ... SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job...government users with the transport of full-motion video to remote sites. The Technician will provide daily operational support… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help...modifications to reduce user problems. + Provide local and remote Technical Support Services for end-user support on multiple… more
- Cayuse Holdings (Pendleton, OR)
- … 1 .0 Helpdesk Specialist - DAY SHIFT** **The Work** The Tier 1 .0 Helpdesk Specialist acts in a customer service capacity responding to customer ... - Here's What You Need** + High School diploma or GED required. + 1 year of Service/Help desk or customer service support experience. + Familiarity… more
- Nightwing (Pensacola, FL)
- …defense, civil, and commercial markets. NightWing is supporting a US Government customer on a large mission critical development and sustainment program to design, ... operations, production and test environments. **Responsibilities include:** + Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities . Experience with remote desktop tools, ticketing systems, ... degree in IT, Computer Science, or related discipline Program Description: The program provides comprehensive Tier 1 , Tier 2, and Tier 3 IT… more
- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL... needs through qualifying questions over the phone and remote diagnostics + Solves complex and simple customer ... troubleshooting and maintenance. This is the first level of technical customer support. The Tier I Engineer has a broad understanding of the hardware, software… more
- Choisys Technology (VA)
- …and resolving hardware, software, and network issues that cannot be resolved at Tier 1 . This role requires strong technical expertise, the ability to ... Service Desk Technician - Tier II Fully Remote * DC...work independently, and effective communication with users, Tier 1 staff, and backend engineering teams.… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-24286): Bowhead seeks an Tier 1 Helpdesk Technician that will provide multiple tier support to ... to facility's NIPRNet circuit + Establish VPN with CAC connectivity to support remote users + Support integration with ITSM system **Qualifications** + A+ or… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking skilled and customer -focused ** Tier 1 Information Specialists** to join our team supporting ... related to federal government programs and services. As a Tier 1 Information Specialist, you will be...new technologies and methodologies to improve service delivery and customer experience. + Collaborate with team members and supervisors… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …our customers operate while you advance your career. Join GDIT as a **GCCS** ** Tier 1 Administrator** and build an impactful career in enterprise IT, ... you. **MEANINGFUL WORK AND PERSONAL IMPACT:** As a **GCCS Tier 1 Administrator** , the work you'll...Systems. + Technical skills: + Ensure COP availability to customer + Maintain database instances (Oracle, Sybase, PostgreSQL) +… more
- CACI International (Sterling, VA)
- …Local * * * CACI is currently looking for a motivated, career and customer -oriented Tier 2 Technician (Journeyman) with Agile methodology experience to join our ... Tier 2 Technician Job Category: Information Technology Time...Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2) team in Northern Virginia! Join this passionate… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center) Date: Dec 4, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation Hybrid, ... Onsite or Remote : Hybrid AOS/Ashland City, TN AO Smith is a...paid training is provided. Responsibilities + Provides world class customer service in a fast-paced customer service… more
- Leidos (Indianapolis, IN)
- …delivery and customer experience. + Provide feedback and coaching to Tier 1 Information Specialists to enhance service quality and first-contact resolution ... **Description** **Information Specialists Tier 2 (IN and Remote )** At...will do:** + Handle escalated and complex inquiries from Tier 1 Information Specialists and resolve issues… more