- Lovelace Biomedical Research Institute (Albuquerque, NM)
- …strategy aligned with Lovelace's scientific priorities and revenue goals. Identify new service lines, client sectors, and partnership models to diversify and grow ... needs and use this knowledge to refine Lovelace's positioning and service offerings. Public Engagement: Represent Lovelace at industry conferences, trade shows,… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident… more
- Public Storage (Plano, TX)
- …trade on the New York Stock Exchange. **Job Description** **Public Storage** is looking for a ** Senior IT Service Desk Technician** to join our team. The Sr ... IT Service Desk Technician will provide level 2 telephone and service desk technical support to field and corporate users related to hardware, software,… more
- ManTech (Doral, FL)
- **MANTECH** seeks a motivated, career and customer-oriented ** Senior Enterprise Service Desk Technician** to join our team in **Doral, Florida.** ... and manage small-to-medium-sized projects and initiatives focused on improving Enterprise Service Desk processes through efficiency and innovation. + Conduct… more
- GKN Aerospace (Newington, GA)
- …limits to where you can take your career. Job Summary Senior role with in the service desk team acting as a point of escalation for incidents and service ... requests. Actively provides support and technical leadership , working closely with service desk analysts to ensure they are able to complete their roles… more
- Scotiabank (OR)
- Senior Manager, Employee Technology Service Desk **Requisition ID:** 228780 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative ... and high-performing culture. **Purpose** Lead and evolve the Global Employee Technology Service Desk team to deliver a world-class digital support experience.… more
- NTT America, Inc. (Fargo, ND)
- …adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk - Call Center- ... Include: + This position will be a part of our Provider Clinical Service Desk , as an agent primarily handling inbound customer calls. This is a call… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- Beth Israel Lahey Health (Charlestown, MA)
- …response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require ... from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, helpful… more
- Vertafore (IN)
- JOB DESCRIPTION Vertafore is looking for a Senior Service Desk Engineer to support our IT Service Desk function by supporting complex user issues, ... escalations, technical subject matter expert for junior IT Service Desk agents. Help train new members, document new and update existing knowledge-base articles,… more
- Robert Half Technology (Jersey City, NJ)
- Description Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient ... best practices for handling complex cases. Reporting & Documentation - Track service desk metrics, generate performance reports, and document resolutions for… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- Trinity Health (Livonia, MI)
- …of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various ... be in a high volume call center style environment.** Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication.** Under general… more
- NTT America, Inc. (Ashburn, VA)
- …administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third ... x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers… more
- Amentum (Quantico, VA)
- We are searching for a Top Secret cleared Help Desk Technician ( Senior ) to join our team in Quantico, VA. You will be working as part of a team to deliver ... certificate renewals, PC/Server rebuilds and phone technical refreshes. **Responsibilities:** The Help Desk Technician ( Senior ) will provide support to end users… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... * Receive and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step guidance and support and coordinate… more
- Children's Mercy Kansas City (Kansas City, MO)
- …and resource for helping gather and report call trends and issues reported into the Service Desk . Senior Analyst will follow precedents and procedures and ... of children beyond the walls of our hospital. Overview Service Operations Senior Analyst is a subject...support to internal users on support issues and coordinates Service Desk support efforts for triaging, escalations,… more
- General Dynamics - GDIT (Offutt AFB, NE)
- …with quality assurance methodologies and tools. + Previous experience in a Tier III or senior service desk role. #SCITLS The likely hourly rate for this ... will include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing system) to assess technical… more
- NTT America, Inc. (Nashville, TN)
- …at NTT DATA** The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors. This ... handling resulting incidents or service requests. The Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of… more
