- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... and inspires peers to impact a change in culture. ** SERVICE ESSENTIAL FUNCTIONS** + Analyzes real-time data and trends...center operation to include three years in a workforce management analyst role + Experience with… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in ... operations to ensure client metric requirements and required staff service levels are achieved + Manage call center...+ Some college classes preferred + Two (2) years' workforce management experience in contact center… more
- Mount Sinai Health System (New York, NY)
- …equivalent work experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume Access Center + 2+ years of Data ... **Job Description** The Workforce Analyst will analyze historical and real time...Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... occupational health, project management , operations, maintenance, repair, grounds maintenance and custodial services...Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support… more
- Cleveland Clinic (Stuart, FL)
- …various projects, identifying improvement opportunities and enhancing efficiency and cohesion for our Center for Workforce Development. You will be in charge of ... healthcare programs. This role will also support critical programming for the Center for Workforce Development, which will include supporting our apprenticeship… more
- American Airlines (Dallas, TX)
- …for the Global Reservations group. **What you'll do** + Uses Aspect software ( workforce management ) to prepare weekly and daily staffing requirements at a ... ad hoc, for the DOM/INTL Res Offices, Customer Planning, Service Recovery, ACS and the AA IT Navia group...inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource… more
- Albany Medical Center (Albany, NY)
- …for a Program Manager to join our multidisciplinary Team at the Albany Med Center of Excellence for Alzheimer's Disease to make a significant regional impact on ... and administrative operations of the NYS DOH grant funded Center of Excellence for Alzheimer's Disease (CEAD). The Program...will be responsible for all office activities and provide management of the CEAD staff. The Program Manager will… more
- Central Maine Medical Center (Lewiston, ME)
- …responsible for the strategic implementation and management of a Patient Service Contact Center throughout the Central Maine Healthcare system. The ... Service Contact Center (PSCC) is...lieu of degree. + Five years of progressively responsible management level experience in a similar size and scope… more
- Albany Medical Center (Albany, NY)
- …- $71,882.46 The Administrative Coordinator utilizes collaboration and project management skills to assist with assessment, planning, implementation and evaluation ... Analyst and provides advanced and confidential administrative support, project management and financial analytics requiring broad experience, skill and knowledge… more
- Wells Fargo (Salt Lake City, UT)
- …with financial impact and risk. **Required Qualifications:** + 2+ years of Contact Center Workforce Management experience or equivalent demonstrated through ... Contact Center Securities Operations Specialist within the Workforce Management team to lead scheduling for...executing tactical levers to optimize staffing to meet monthly Service Level goals. Some of the key responsibilities include:… more
- Central Maine Medical Center (Lewiston, ME)
- … needs. Develops individualized treatment plans; always documents assessments. + Case management , referral, and service coordination + Meets regularly with ... seeking a Social Worker to join our Cancer Care Center team. The Social Worker works in collaboration with...medical/health care errors. + Communicates with physicians regarding social service needs of the patient. + Maintains current knowledge… more
- Central Maine Medical Center (Auburn, ME)
- …eligible for licensure + Knowledge of nursing in an ambulatory surgery center setting with emphasis on surgical risk factors, patient pre-intra-and post-operative ... physicians, supervisors and other staff + Skill in time management , prioritizing and medical care coordination + Ability to...excel as part of a team + Excellent customer service skills + Proficient computer skills Primary Responsibilities: +… more
- Entergy (Little Rock, AR)
- …of the position:** + 2 years Call Center experience + 1 year workforce management including forecasting and analytics + Technical Skills: + Proficiency in ... **Job Title:** Workforce Management WFM Invoicing and Forecasting...join our team. This role focuses on optimizing contact center operations through accurate forecasting, efficient scheduling, and meticulous… more
- The Hartford (Hartford, CT)
- …multi-site contact center environment. + Create synergies and consistency across Workforce Management & Capacity Planning with regards to variable staff ... contact center best practices. Support and employ workforce planning and management tools & techniques....help drive strategic agenda. Make recommendations to improve contact center efficiencies and service delivery in a… more
- Hackensack Meridian Health (Neptune City, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst** , you will utilize workforce ... all SLAs are met. Evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact… more
- National Children's Center (Washington, DC)
- National Children's Center , Inc. is a nonprofit organization that is one of the region's largest non-governmental providers of services for individuals with ... for people with intellectual and developmental disabilities Our Early Learning Center (ELC) strives to provide high-quality early childhood education and early… more
- Enterprise Mobility (St. Louis, MO)
- …handled annually. **Responsibilities** + Analyze, interpret, and validate data using internal workforce management and contact center applications to create ... Call Center Operations, Replacement Rental Services Support, Information Management , Customer Service Metric Programs, North American Roadside Assistance,… more
- Albany Medical Center (Albany, NY)
- …consultant, and leader in collaboration with members of the Hospital, the Center , and the community. Hours: Monday-Friday, 08:00-4:30pm with occasional off-shift and ... principles of conflict resolution and promote consensus building.* Represents Case Management /Social Work at organizational committee meetings as directed* Serves as… more
- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / Purpose:** A ... detail-oriented and proactive Workforce Management (WFM) Analyst to join our...This role is critical in ensuring operational efficiency and service level performance across our call center … more
- Lincoln Financial (St. Paul, MN)
- …dynamic, fast-paced contact center environment. This role is foundational within the Workforce Management team, serving as a key role in day-of operations ... Bachelor's) - Minimum Required + 0 - 1+ Years of experience in a contact center and/or workforce management environment directly aligned to the specific… more